Almost verbatim the same for me too. I even fought with customer care several days in a row escalating to supervisors over that same issue. What's the purpose of a preorder of I'm getting it AFTER it hits the stores? They couldn't answer that. Worse I didn't even ask them to upgrade the shipping to get to me sooner, all I wanted was for them to allow me to pick up my device at the store when everyone else had the chance to get it but no. "they can't change the orders once placed" which is a lie. If they couldn't change the orders there would be a massive amount of mistakes going out the door not to mention if that were true everything would have disclaimers telling you once an order is placed, it cannot be altered so please order accordingly. Plus think about it when you contact customer service their first response is ok let me go check you ordered through the link and etc, so if they couldn't alter it then why even bother answering with such nonsense? As if to give you hope. The whole thing is a joke. I made a post about this exact same thing and got a bunch of moronic responses about how it's my fault and I should be ashamed for acting like a crybaby and etc so I ignored all responses past the first 2 and washed my hands of this company and its fanboy fanatics that rush to their aid when someone isn't happy with them. Hope Samsung gives them a job because they all sound just as uneducated and simple as the people in customer care
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Here's the short version
Pre-registered for Note 10 + ordering through Samsung site.
Got email to order through link to finish preorder. Ordered phone . Go through the site COUNTLESS times trying to get the order to go through with glitches and crashes and redirects etc that cause me to restart the order every time. I have worked in tech support the majority of my life, I know how to get through a web page. There's other issues causing crashes.
Phone order for almost a week says delivery BY August 23rd even though everyone knows that's the same date they hit the streets so in reality you aren't getting any advantage to pre-ordering the units for the early access factor You will only win here by using the preorder to gain decent offers for other items. (Although I'm still furious why the Note 10+ does not automatically get shipped with the 45w charges it boasts it can handle when you're already throwing down $1200 on a phone but that's another issue for another day)
Fast forward to this evening when I check my order status in hopes something has changed and the status has updated to shipped. Not only is that not the case I discover my order is actually through the ATT site and NOT through Samsung at all anymore and all the promotional gifts and items I had with my order stang included because ATT doesn't offer anything even close to what Samsung does to order the phone in advance In fact , unless you're a new customer to ATT or open a new line with one of the more expensive choices AND order a BOGO Note 10 offer only to find out you have to keep that high priced service for 2+ years or pay both phones in full So essentially you get nothing by ordering through ATT except the phone itself. Yeah right I'll go to the store and pick it up myself and get it the same day if that's the case. So I canceled my order through ATT and made sure it updated the cancelation so it would register that same line of service is due for an upgrade on Samsungs site when replacing the order. I get to the end (AGAIN...mind you) and finally get the order to successfully go through with the Samsung site only to be met with a delivery date NOW off September 10th....
ARE YOU FLIPPING KIDDING ME!?!
I have to wait an additional two weeks now because I couldn't get the order to go through and still ordered through the preorder link?!? Not to mention how can ANYONE consider anything a preorder if you don't ship the phone until weeks after it hits the stores?!? That part is beyond me. No phone under any carrier has shipped yet so why are store orders being given favor over those who pre-ordered!? I contacted Samsung only to be told they can't do anything because it wasn't ordered within 72 hours of the preorder link being sent to me. Even though I have proof I had an order placed that same day It just ended up with ATT instead of them. Nope you get nothing! You'll wait even longer for your PREORDER than anyone going to the store to buy one
Thanks again for nothing Samsung. EVERY note upgrade I've had I've had issues. Every one. I even still have a 360 camera that has never worked straight from the box from a previous promotion that I can't get fixed or any help with. You never cease to let me down.. I think I've had my fill of this same nonsense. This is the last Samsung phone for me despite the fact I've had every one since the Note 2. Good luck to the rest of you
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Count me in as #2053 of those who received the 360 with the note 8 promo and it does not turn on. Inserting the memory card didn't work, I don't own a laptop or pc to plug into otherwise so without wall support, I don't have a choice. Samsung won't respond by email and I refuse to spend hours on the phone trying to get through to someone to fix something they should've made sure was right the first time. **bleep** it it's always something Samsung
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