Samsung

So after the pink line appeared, my screen went completetly blank - as I reported earlier in this thread. My phone (S7 edge) was only 6 months old and in perfect condition. I thus sent it to the Samsung repair facility at Plano, Texas. I followed the online status tracking system that they provide. That record shows that the repair center received my phone on June 21 and that it was marked as repaired within only a few hours. I received the phone back on June 26. It was a very quick turnaround. The display now works, and with no pink or other colored line(s), at least yet. One very strange thing about the S7 edge I received back is that it's not the same phone I sent in. At least the chassis (metal frame) and the home button are definitely not the same. However, the IMEI number on the back glass cover and on the hardware identification as accessed through the OS are the same. I'm guessing they put the motherboard and the back cover on an entirely different phone. The reason I'm certain the metal frame isn't the same one that I shipped out is because there were chamfered edges on the speaker grill and microphone holes on the frame of that device. The chamfered bevels were very apparent under my mag lamp. Those chamfered edges are absolutely nonexistent on the phone I received back. And I know the home button -or at least its cover- is not the same because it used to have a small factory defect (a minuscule surface bump) that could also be easily seen under my mag lamp, or if the light hit it just right. It's now mirror-smooth. So it appears that they gave me a different phone that's been cloned to my original phone's ID. And that's fine with me, as long as it works well. But strangely, nothing like that is noted on the repair detail. That detail's description of work completed states only the following: Examination Steps 1. Inspection of display for damage 2. Battery charge/discharge test  3. Physical button operation 4. Touch screen responsiveness Repair/replacement Replaced LCD (SVC LCD ASSY-OCTA,(E/ZS);SM-G935A,ATT Replaced INCELL BATTERY PACK-EB-BG935ABA,3600MAH And by the way, my phone is not an AT&T model; it's a Sprint model (SM-G935P). But I suppose they use the same display for every carrier model. So ultimately I'm certain that the metal frame is an entirely different unit. Which suggests to me that I now have a completely different device than the one I shipped out. And again, I'm not complaining about that at all. There is, however, something strange going on with the ringtone firing. The first ring is now very faint. That's about all for now. ... View more

All pixels on my S7 edge have been completely dead -a permanently black screen- since I last reported in this thread (on Monday). There has been one exception, however. Two days ago, I saw a bright green line (it was not pink this time) flash onto the right edge of the screen. It happened at the beginning of the power-on process and only lasted for a half of a second or so. I've been using a ScreenBeam Mini2 to see what's happening on this phone (and to power it on and off, etc.) by viewing its screens on my HD television via HDMI. And that's pretty hard to do when you can't see exactly where on the phone's screen you are tapping. I've found that it involves much trial and error. This serious hardware defect seems quite prevalent among S7 edge owners. I will soon be shipping mine to Samsung for repair or replacement. I have to say, though, that the idea of someone tearing into my phone is less than desirable. But the idea of a replacement unit that's not brand-new doesn't give me the best feeling either, due to the significant possibility that it will have other unresolved issues that haven't been detected, acknowledged, or repaired properly (intermittent problems are the worst for this!). When I pay for an expensive brand-new device, like a Samsung Galaxy S7 edge, I expect it to be a brand-new, flaw-free device! ... View more

  Last night, I set my fully charged S7 edge on the table. This morning, when I picked up the device, neither a press of the power button nor a press of the home button would illuminate the display. It was a completely black screen. Since the LED, the app sounds, and the hardware keys were working, I knew the phone was still powered on. It was clear that the display had failed.   In order to power off the phone, I had to try and remember (or guess) where and when to tap on the screen. Somehow I was successful at doing that and managed to power off the device.   When I placed the phone on the fast charging pad, the battery display flashed on and off 2 or 3 times before remaining on screen. But this time it had a bright pink line along one of the screen's edges - i.e., on the right-hand side when facing the screen. Each time the battery display timed out and the screen went black, I could press the power button to make the battery status representation reappear again. But that didn't last. About 20 minutes later the screen would not illuminate with the battery display any longer. It just remained black   I've had this S7 edge since January. I got it brand-new in a factory sealed box and it has never been dropped or exposed to moisture, much less submersed in water. About two weeks ago, the AOD (night-clock mode) began displaying with a gray background instead of a black one. I have a suspicion this may be related to the inoperable display and the bright pink line, but I'm unsure.   I did not get this phone through my cell service carrier or purchase a warranty plan for it. I've read that several people with the pink line issue who received their phones back from Samsung's repair department have experienced a relapse of the problem. I'm thus unsure what my best option may be.   Does anyone have thoughts on my situation? ... View more

Last night, I set my fully charged S7 edge on the table. This morning, when I picked up the device, neither a press of the power button nor a press of the home button would illuminate the display. It was a completely black screen. Since the LED, the app sounds, and the hardware keys were working, I knew the phone was still powered on. It was clear that the display had failed. In order to power off the phone, I had to try and remember (or guess) where and when to tap on the screen. Somehow I was successful at doing that and managed to power off the device. When I placed the phone on the fast charging pad, the battery display flashed on and off 2 or 3 times before remaining on screen. But this time it had a bright pink line along one of the screen's edges - i.e., on the right-hand side when facing the screen. Each time, the battery display timed out and the screen went black, I could press the power button to make the battery status representation reappear again. But that didn't last. About 20 minutes later the screen would not illuminate with the battery display any longer. It just remained black I've had this S7 edge since January. I got it brand-new in a factory sealed box and it has never been dropped or exposed to moisture, much less submersed in water. About two weeks ago, the AOD (night-clock mode) began displaying with a gray background instead of a black one. I have a suspicion this may be related to the inoperable display and the bright pink line, but I'm unsure. I did not get this phone through my cell service carrier or purchase a warranty plan for it. I've read that several people with the pink line issue who received their phones back from Samsung's repair department have experienced a relapse of the problem. I'm thus unsure what my best option may be. Does anyone have thoughts on my situation? ... View more