userCP8cYEYzDl
Halo
- 57 posts
- 7 likes given
- 0 solutions
- 8 likes received
- Samsung Community
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- About userCP8cYEYzDl
09-18-2018
05:32 AM
Well everybody, we finally got an update. Yay. It's about time. It's also only has the august security patch... its September sammy. So, on not waiting 3 month, 2, or 1 month to get this next patch. If it's not here within the next 30 days I'm contacting as many tech review sites as I can find and exposing Samsung and their arrogance. Just look at this website... https://www.theandroidsoul.com/samsung-galaxy-s9-plus-update/#jump-u-s-unlocked-galaxy-s9-sm-g965u1 ...anything look strange on here? Yeah. The Sm-g965u1 and sm-g960u1. Pathetic! They threw us a bone but don't chase it.
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09-17-2018
03:03 PM
I totally agree. Contact as many "tech review" sites as possible and let them know of our frustration. I think this is the only solution. Thanks.
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09-13-2018
06:33 AM
1 Like
It's funny that I keep getting emails requesting to choose a response as a solution. Clear to me that Samsung doesn't even look at these posts. They have no answer or solutions. Amazing.
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09-06-2018
08:20 PM
1 Like
I don't care about any of their new tech, I've also lost any respect for them this time around. It's my last Samsung too. Never again.
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09-06-2018
08:16 PM
2 Likes
What's funny about the US variants, all of them, even the unlocked ones,.... wait for it.. they are all identical hardware. If you flash T-Mobile firmware to an unlocked model, it's a T-mobile phone. *even the model number changes to a U from the U1* Now understand that your phone is still "unlocked" however it's because it wasn't ever locked to begin with. So the only thing about owning an unlocked Samsung is that it will always be last for software upgrades and months behind on security patches... for no reason at all. Apple has several models of phones, and yes, they do get updates, regular updates, and occasional security updates all at once. There's no logic to Samsung at all. They need to go away into the history books or just stick to washers and dryers.
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09-06-2018
08:08 PM
1 Like
You're absolutely right about how their only interest is in selling and marketing their phones. What I've realized from my many MANY talks with Samsung "experts" is that: 1.) They will never fully answer your question if it has to do with anything that brings light to their incompetence. All answers are vague, scripted, and if your angry, there's a touch of apology meant to disarm you and get you off the phone ASAP. 2.) They really have no knowledge of how to deal with questions regarding lack of support for security updates because they don't have any information at all, so they may tell you they will have "eg:John Doe" call you back because they have "never heard of this issue but he should be able t help".... and he never calls. They really are the worst company, hands down, when it comes to lack of support, any honest transparency, and overall lack of any knowledge about anything. I'm really trying to get the message out for Americans to not buy Samsung. We aren't their main money making market and we are low priority for them. There are so many other brands to go with that at least have good support. The technology has boomed and Samsung is no longer a premium device in my eyes. I wouldn't be surprised if Google would be glad to see them go away for many obvious reasons.
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09-05-2018
04:22 PM
2 Likes
I can't comprehend how both the US unlocked Snapdragon variants of the S9/S9+ (sm-g965u1 or sm-g960u1 ) took 3 months to get the first security patch and now after seeing the carriers almost monthly getting security patches, we are still on June in September. There was the February patch at release and then finally in June we got the June patch. Now it's over 2 months later and we are way over due. If many of us had known that security support was on a (maybe) quarterly schedule, consistently months behind all other US variants, we would never have purchased these junk phones. Samsung lies on their security page about monthly patches for the s9 and s9+. It's not the carriers holding back the updates either if their variants ARE getting certified and updated monthly, its Samsung. Security update support for these unlocked US variants are virtually nonexistent and after 2 years we may possibly have no support from Samsung after owning a phone that was perpetually months behind in security! There is no excuse. Your update policy here is extremely outdated. If in Europe Samsung haf to get every carrier to support or "certify" every single patch, they would NEVER get updated ever! It's been almost 70 days Samsung! What's the deal? Buy back my phone if you can't support it.
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06-24-2018
08:44 AM
All of the "Samsung Experience" kiosks in all 3 Best Buy stores within reach here were all removed back in January 2018.
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06-24-2018
08:04 AM
I wonder though if whenever samsung gets around to pushing the update and I can get hold of the image, do you think I'll be able to flash back to the U1 from the U? Now that I flashed the T-Mobile FW to my U1, in the settings it says my model is a U lol. Eventually I would like everything to be the way it's meant to be. It made me wonder if everything has to match before you can get OTA. Reason i say that is because it was the ARBG tmo image variant FW that I flashed and I was expecting that maybe I could OTA to the new ARF4 from there. It didn't seem to work so that's when i used Smartswitch and with the tmo FW on board, I immediately saw the update on Smartswitch. What a mess.
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06-22-2018
10:16 PM
1 Like
Howdy, Well after muddling through all of the posts about the S9/S9+ and the lack of updates, then talking to miserable Samsung reps who don't know anything and clearly don't care... I did the deed. By that I mean I went to the XDA website, got what you need, and did the deed. Smart Switch thought my phone was a carrier phone afterwards and said I had an update. Nothing came OTA, it might be broken now, but then again, has anything come OTA for the past 4 months? Anyway, I am happily on the June security patch on T-mobile, the ARF4 baseband, using a factory unlocked s9+, and that's it. Yippy. BTW: I used the same version, ARBG, that I had originally. I think SS just needed to think my phone was an SM-G965U and not a U1. I could be less vague but... If you decide to do the same thing, *you do it at your own risk.* I never knew if it's 100% kosher, but I trust XDA and the developers on there more than Samsung, and Samsung knows my credit cards, probably counts how many times flush the toilet, collects tons of metadata off all of us (just like a Mini-Google-#2 ) and all we get from them is a vacuum of knowledge. A void. If the post gets pulled because it's suggestive of how to solve getting an update in a fairly common, yet unorthodox, and cumbersome way which I've done a million times before, who cares. I just wish I hadn't felt like I should've done it sooner. If I knew a month after buying this thing what I know now, I would have done this weeks ago. Samsung, this app, the wasted posting; all useless. Be proactive or plan to wait forever... or maybe til tomorrow. Miracles do happen every day! Cheers peeps!
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06-22-2018
04:47 AM
@benice wrote: @userCP8cYEYzDl wrote: This is my last post on here as far as I'm concerned anyway, but Bayfisher, Anyone reading ANY post with "be patient" at the end of every response in a forum like this one, and also sees it the way we do on our end (witten right up against the previous paragraph), would, like me, assume that you're dismissing their concern which immediately insites anger in many humans. It is a show of arrogance. It angers people to be told how to feel when it's contrary to what they should be feeling. I had no idea that sentence was a "signature", whatever those are for. ( a name?) I guess I'm an old geezer. It was offensive to see it on every post. this isnt my first rodeo here,ive been here for years, and my rank has been higher many times before. i wish people would see a human behind the print. Well my first interaction with you was maybe a week ago when you did respind to something i wrote, before then I never noticed you. So after two back to back responses to something I had posted ( I don't remember what it was exactly ) with the end of your responses saying to be patient, I immediately found the remark offensive. It even caused this silly tangent totally unrelated to the reason we are on here. You're the only person i may have been cross towards. So, as a suggestion, if it were me, to ensure that my first interaction with someone didn't end with a phrase that honestly can take any post and change the feel of it - a phrase that really shouldn't be said unless it's appropriate for the post, I'd put that signature in quotation marks, with stars, or at least a couple dashes above it so that it isn't read as part of the paragraph. It needs separation. Not trying to be a jerk, but I'm just old enough to know that very subtle ending details, possibly unintended details, can change the tone, meaning, of just about anything someone says. Less people will be agressive towards you. Old ones like me especially.
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06-22-2018
04:11 AM
This is my last post on here as far as I'm concerned anyway, but Bayfisher, Anyone reading ANY post with "be patient" at the end of every response in a forum like this one, and also sees it the way we do on our end (witten right up against the previous paragraph), would, like me, assume that you're dismissing their concern which immediately insites anger in many humans. It is a show of arrogance. It angers people to be told how to feel when it's contrary to what they should be feeling. I had no idea that sentence was a "signature", whatever those are for. ( a name?) I guess I'm an old geezer. It was offensive to see it on every post.
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06-22-2018
03:47 AM
You should change it. It sounds smug when it ends every single post you write. Just my opinion. The first time I read something you wrote it made me think you worked for Samsung.
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06-22-2018
03:32 AM
I never said Unlocked variants ever went beyond February patch. Read the post before responding. Read the news as well. ... and nobody cares if you're a robot either btw.
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06-22-2018
03:28 AM
Wrong, at least 3 of 4 have been updated beyond February. As for the MNVOs, I dont care and yes, not a single unlocked variant. Btw: Never tell me to be patient again. We have BEEN patient. We are waiting for security holes to get patched and its been beyond any reasonable time frame.
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06-22-2018
02:37 AM
Locked T-Mobile, Verizon, Sprint, AT&T (maybe) are all finally receiving updates according to some news sources... we should be getting something soon but i don't have any expectations from Samsung. Maybe this means by July or August we will get a security patch thats newer than February.
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06-16-2018
10:06 PM
Amen dude. They really don't care and its gonna really hurt them. Google search anything vague like " s9 security patch" or "Samsung updates s9+" and watch the news articles that have popped up in the past few weeks. It's bad. Big shame is coming and Samsung, at least in the US, will be front and center.
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06-16-2018
04:43 AM
So far they don't support any updates for unlocked models. They don't seem to even care about project treble and won't even talk about it on the phone. It was a feature I kept hearing about in articles and the s9 and s9+ were all touted as supporting it. However, here in the US, the Unlocked Snapdragon variants of both models are still on February security patches even though its mid-June! No resolution in sight and they have went as far as tell in ng me to contact Google about not receiving updates, let alone "monthly" updates. Waste of money. A total shame Samsung.
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