userCP8cYEYzDl
Halo
- 60 posts
- 19 likes given
- 0 solutions
- 8 likes received
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- About userCP8cYEYzDl
Thursday
These devices use the same hardware that all US carriers use, trimmed down in so much that they do not support anything carrier specific (eg: VOLTE, native VVM, Video Call feature, etc...), there is really nothing carrier specific to test except making calls and internet access. We should be getting the patches *before* the carrier devices. It makes no sense at all. Samsung, not the carrier, is the one who sends updates to factory unlocked devices. There is no reason at all we should be consistently waiting literally months to receive a single critical security patch, patches meant to be updated monthly. It is obscene. These devices are not listed as quarterly updated devices in regards to security patches. Everyone who purchased these devices should be outraged.
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Monday
Not true. All factory unlocked US s9 and s9+ models haven't received any update beyond the Pie Update 9.0 received way back in February which only has the January security patch. The carriers have been pushing out updates and most are on the March security patch. I wish I could tell you Timoymthyian when we will get an update but these models are always last and even get skipped for a couple months. It's a shame.
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Monday
If you're on an unlocked s9 or s9+ device, it doesn't matter what your carrier is. No update has been released beyond the initial 9.0 update with the January security patch. Samsung pushes those out and they haven't done it yet. If you try Smart Switch, it isn't there either. It's ridiculous too since it's the middle of April.
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2 weeks ago
If you're on an unlocked device, Samsung pushes out your update. Not your carrier. If it isn't available via Smart Switch, there's no update. Shameful but true.
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2 weeks ago
Just like my Unlocked S9+ on Tmobile, our unlocked phones don't support volte. Its stripped down version which is why its eemven more confounding that we are on January security patches in April. It's a Samsung thing.
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2 weeks ago
Expect security patches once every 4 months at best. Samsung pushes out updates for unlocked US vari6 only after the carriers have approved their firmware versions. It doesn't make any sense today since the firmware on the Unlocked versions is stripped down, but they never changed this policy and I can't wait to finally sell my S9+ and be done with Samsung's unsecure garbage.
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2 weeks ago
Samsung just have you another "canned response". An outdated one. There isn't any Samsung Experience stores in any Best Buy that I've contacted within a 200 mile radius. I've been told by Best Buy that these kiosks were removed over a year ago. It would be almost 2 years since I asked. Btw, the unlocked US variants, due to an outdated and pointless policy only applied here in the US market, all major carriers have to pass/approve the updates that have been sent to them from Samsung before * SAMSUNG * releases the update OTA or via Smart Switch app. Our updates have nothing to do with the carrier you are on. They are pushed from Samsung. It amazes me how this is clearly how it has been for years and yet they still will blame your carrier for not updating your device. You're probably like me running a device with a January 2019 security patch in Mid-April. The promiss of Monthly updates was a lie. Don't buy Samsung. They are a security risk and haven't a care in the world for you or me, their top paying customers. This is my last Samsung anything. Their PR is garbage in this country. They should be shamed more often than they already have been in too many tech review websites. Something has to change. These unlocked devices are rubbing on the exact same hardware as the carriers. They don't support carrier specific add-ins ( eg: VOLTE, Video calls, etc...) so there is no reason whatsoever to hold up these patches.
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2 weeks ago
They really do not care. For any flagship device to be on a January security patch in mid-April is a disgrace.
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4 weeks ago
1 Like
When we got the Pie update in February many of us were surprised (well, not really) to only have a January security patch. It's almost April. Its March 26 2019 and still no patch. I'd hoped that after getting Pie that this issue of never receiving monthly security patches would have been figured out. It's like dejavu from when the phone first came out and it took months just to get beyond a February patch. What's the hold up?!
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09-18-2018
05:32 AM
Well everybody, we finally got an update. Yay. It's about time. It's also only has the august security patch... its September sammy. So, on not waiting 3 month, 2, or 1 month to get this next patch. If it's not here within the next 30 days I'm contacting as many tech review sites as I can find and exposing Samsung and their arrogance. Just look at this website... https://www.theandroidsoul.com/samsung-galaxy-s9-plus-update/#jump-u-s-unlocked-galaxy-s9-sm-g965u1 ...anything look strange on here? Yeah. The Sm-g965u1 and sm-g960u1. Pathetic! They threw us a bone but don't chase it.
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09-17-2018
03:03 PM
I totally agree. Contact as many "tech review" sites as possible and let them know of our frustration. I think this is the only solution. Thanks.
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09-13-2018
06:33 AM
1 Like
It's funny that I keep getting emails requesting to choose a response as a solution. Clear to me that Samsung doesn't even look at these posts. They have no answer or solutions. Amazing.
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09-06-2018
08:20 PM
1 Like
I don't care about any of their new tech, I've also lost any respect for them this time around. It's my last Samsung too. Never again.
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09-06-2018
08:16 PM
2 Likes
What's funny about the US variants, all of them, even the unlocked ones,.... wait for it.. they are all identical hardware. If you flash T-Mobile firmware to an unlocked model, it's a T-mobile phone. *even the model number changes to a U from the U1* Now understand that your phone is still "unlocked" however it's because it wasn't ever locked to begin with. So the only thing about owning an unlocked Samsung is that it will always be last for software upgrades and months behind on security patches... for no reason at all. Apple has several models of phones, and yes, they do get updates, regular updates, and occasional security updates all at once. There's no logic to Samsung at all. They need to go away into the history books or just stick to washers and dryers.
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09-06-2018
08:08 PM
1 Like
You're absolutely right about how their only interest is in selling and marketing their phones. What I've realized from my many MANY talks with Samsung "experts" is that: 1.) They will never fully answer your question if it has to do with anything that brings light to their incompetence. All answers are vague, scripted, and if your angry, there's a touch of apology meant to disarm you and get you off the phone ASAP. 2.) They really have no knowledge of how to deal with questions regarding lack of support for security updates because they don't have any information at all, so they may tell you they will have "eg:John Doe" call you back because they have "never heard of this issue but he should be able t help".... and he never calls. They really are the worst company, hands down, when it comes to lack of support, any honest transparency, and overall lack of any knowledge about anything. I'm really trying to get the message out for Americans to not buy Samsung. We aren't their main money making market and we are low priority for them. There are so many other brands to go with that at least have good support. The technology has boomed and Samsung is no longer a premium device in my eyes. I wouldn't be surprised if Google would be glad to see them go away for many obvious reasons.
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09-05-2018
04:22 PM
2 Likes
I can't comprehend how both the US unlocked Snapdragon variants of the S9/S9+ (sm-g965u1 or sm-g960u1 ) took 3 months to get the first security patch and now after seeing the carriers almost monthly getting security patches, we are still on June in September. There was the February patch at release and then finally in June we got the June patch. Now it's over 2 months later and we are way over due. If many of us had known that security support was on a (maybe) quarterly schedule, consistently months behind all other US variants, we would never have purchased these junk phones. Samsung lies on their security page about monthly patches for the s9 and s9+. It's not the carriers holding back the updates either if their variants ARE getting certified and updated monthly, its Samsung. Security update support for these unlocked US variants are virtually nonexistent and after 2 years we may possibly have no support from Samsung after owning a phone that was perpetually months behind in security! There is no excuse. Your update policy here is extremely outdated. If in Europe Samsung haf to get every carrier to support or "certify" every single patch, they would NEVER get updated ever! It's been almost 70 days Samsung! What's the deal? Buy back my phone if you can't support it.
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06-16-2018
10:06 PM
Amen dude. They really don't care and its gonna really hurt them. Google search anything vague like " s9 security patch" or "Samsung updates s9+" and watch the news articles that have popped up in the past few weeks. It's bad. Big shame is coming and Samsung, at least in the US, will be front and center.
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06-16-2018
04:43 AM
So far they don't support any updates for unlocked models. They don't seem to even care about project treble and won't even talk about it on the phone. It was a feature I kept hearing about in articles and the s9 and s9+ were all touted as supporting it. However, here in the US, the Unlocked Snapdragon variants of both models are still on February security patches even though its mid-June! No resolution in sight and they have went as far as tell in ng me to contact Google about not receiving updates, let alone "monthly" updates. Waste of money. A total shame Samsung.
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