I pre-ordered the new Samsung20 Ultra and was supposed to have it March 13th. I started receiving all the bonus items on that date, but no device. I started trying to call baout this on the 16th and was given at 3 different stories about where my order was, but never a real explanation as to why it was being delayed. New delivery dates promised, an email from someone at Samsung saying they showed a had already received it which was completely false so I had to call and argue about that as well. Finally 2 weeks later I get an email with a tracking number. I was supposed to get it yesterday. I check the tracking and find out that it is in town at the local center at 7am. So I am finally feeling some relief that I am going to receive my device. Nothing shows up. I track again this morning and find that it was returned to Samsung. Then I got 2 different stories, one from FedEx and one from Samsung. FedEx says that Samsung requested it be returned and Samsung says it shows that I refused delivery. I get 2 FedEx deliveries each day for my business and I accepted both of them yesterday personally and neither had the device. When I call Samsung they say they can't do anything and that I have to place a new order and wait another god know how long before i get the phone. I can tell you that I have had something similar like this happen with an Apple order and they took full responsibilty from the word go. They immediately arranged to overnight me a replacement and I had it in my son's hands the next day. So sorry Samsung, while I prefer your devices to Apple, your customer service stinks!
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