userHCZJOxgXr9
Cosmic Ray
- 13 posts
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- 23 likes received
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- About userHCZJOxgXr9
07-24-2019
07:13 PM
@userU0vDYTpZLv
Does it focus when you bring the camera close to your face? or is it still blurry. I haven't received an update yet, but I will be sure to test it and let everyone know once I get it.
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06-11-2019
11:36 AM
@SamsungCole
Here's my info:
Model Number - SM-G960U
Baseband - G960USQS4CSD3
Carrier - T-Mobile
I'm experiencing this issue and I've also heavily researched this issue, can you PM me or I will try to PM you to tell you more about what's going on. Let me know please!
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06-11-2019
11:32 AM
@SamsungCole there's a bug with replying to messages here on Samsung community an error message that says
Sorry, unable to complete the action you requested.
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05-31-2019
11:40 PM
Bump. Still not fixed and not acceptable. We don't pay $800-$1000 for a phone that partially works and gets ruined with "updates". Samsung you need to fix this ASAP!
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05-31-2019
11:35 PM
Hi @SamsungJoJo I sent you a personal message about this issue so it can be forwarded to the developers. I never got a response from you.
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05-21-2019
11:40 AM
The problem is that the 3rd party apps are using Samsung's default camera settings so the problem will most likely persist in any other camera app. I've tested the issue a lot and it's a huge mess, I hope it's fixed in the next June patch.
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05-19-2019
11:33 AM
Same here. I'm not sure how they can allow something like this to happen. This issue is widespread with the S9, Note9, and S10. BUT our situation is a little worse because the camera will no longer focus when the object is up close (when it did before).
Yes the issue is with the default camera which also causes it to effect 3rd party apps too. It's especially bad when video calling because the camera is awkwardly zoomed too close on your face.
I made this thread so we can somehow get Samsung's attention. I was told the best way would be to go on the Samsung Member's app and then press that blue button on the bottom right corner and select feedback and tell them about the issue. I guess the more reports they get the more likely they would look into it.
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05-17-2019
10:47 PM
23 Likes
After updating to the March/April update the front facing camera has been downgraded and unusable. What I've noticed:
1. Huge loss in sharpness - auto focus won't focus if you get close to your face. You can test this by holding the phone close to your eye / brow region. Before the update pictures would be sharp and detailed - the camera would focus and now it wont.
2. The selfie mode is default which causes other third party camera apps like Snapchat, Instagram etc. to have zoomed in pictures. The quality on these 3rd party apps are now worse than they were before.
3. Pictures save different from view-finder/preview on selfie mode. They save off-center and cropped.
For people who are saying it's Snapchat and Instagram, it's NOT. Those apps are now using the default camera settings and that's why it's zoomed in. If you open your default camera, it will be selfie mode be default - unless you change it to group mode.
Samsung needs to fix this issue, I know it's not device specific because I've tested it with like 4 S9s and also have seen all over the internet people are experiencing the same issue. Samsung should either revert the camera app to what it was before OR have the zoomed out (group selfie) be the default and also fix the auto focus issue when the camera is close to your the subject.
If anyone else is experiencing this same issue (which I'm sure a lot are) I would appreciate if you reply to this thread so we can get Samsung's attention and get this fixed with the next update.
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