Having the same issue. My watch 3 averages 1000 to 3000 more steps than any of my other devices. Isn't it the same software as the active 2? Why such a descrepancy in the 2 platforms?
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I have a very similar situation going on. Samsung has had my watch since 4.17 and still no refund that they have consistantly promised. I have jumped through all of the hoops, they have the watch that I have sent in good faith and now I'm getting the run around. This seems like a pretty consistant problem. I wonder if a class action law suit should be brought forward. I'm so tired of being lied to about this. And it seems like a pretty common occurrence.
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