Fixed the problem with help from another forum. Turns out when inserting the wires into the speakers, you can't just insert it all the way. You have to make sure the exposed metal makes contact with the metal part of the clamp. I had the wires inserted too far and the clamps were on the plastic part of the wires. Wish this was in the setup instructions! Also want to add: Samsung Support was really unhelpful. All they had me do was repeatedly disconnect and reconnect the speakers/soundbar, unplug, turn off and on, unpair and repair, and then they gave up. Spent 2+ hours with Samsung Support doing these things over and over. When someone replied with a possible solution on another forum, it took me 2 minutes to fix.
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I am in the US and am having a similar problem. I am getting no sound at all. TV: U N65KU6500F Soundbar: HW-K550 Rear speakers: SWA-8000S The first 2 items work fine (except the BT skipping issue noted in the other threads). Bought the SWA-8000S rear speakers but am getting no sound. Followed the connection instructions and seems to be working as far as I can tell. Blue light is on and steady. Soundbar settings have rear speakers ON and at +6. Surround sound is ON. Have turned on/off, unplugged replugged, checked wires, reset soundbar. Still nothing. Tried playing 5-channel music and still nothing.
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