10-14-202002:19 PM (Last edited 10-14-202002:35 PM by SamsungMoon) in
Fool me once, you. Fool me twice, me: I will NEVER AGAIN purchase a Samsung Galaxy watch. First purchased watch was a Galaxy Frontier about 2 years ago. Started acting weird and eventually stopped turning on. Sent to Samsung repair (under warranty) and they came back to me with a "not covered under warranty due to water damage" claim and denied warranty repair. I argued and pushed but they were having none of it. The watch has never been near water. I did however wear the watch for a heart rate monitoring and tracking with my Strava app during cycling. When you do workouts, you sweat. I suppose that's where the water damage might have come from. I chalked it up for 1. the watch not being "active" ready and 2. me not being the most careful while exercising and sweating. Fast forward another year. The Active2 comes out (Model #SM-R820NZKCXAR). I start getting excited and read all the specs and it's IP67 water resistent capabilty (not water proof, I realize the difference). So I pull the trigger and drop antoher $300 and purchased the Active2 watch December of 2019. Due to Covid and some injuries I've had, I have not used the watch "actively" all that much. I would say I've been on 15 bike rides since purchase of watch. The last ride, the watch shut down on me and has never come back on. I returned it to Samsung for repair and wouldn't you know, it's not being covered under warranty again and they want to charge me $220.00 to repair it. I'm so irate at Samsung and their service department. Why on earth would Samsung make a watch and call it "Active2" where it promotes to use it for activities like running, swimming, biking, etc. where it's expected to be in contact with moisture?! But then, when the watch stops working due to poor technology design and architecture, they pass the buck to the unsuspecting innocent consumer who is out yet another $300. I'm disgusted, angry, dissapointed and frustrated at Samsung. Most of all, I'm upset at myself for buying another Samsung watch from Samsung. NEVER AGAIN. Shame on Samsung for making a crappy inferior product that's horribly designed and not owning the shortcomings and flaws while taking care of their customers with no questions asked. This does not bode well for them at all. I'm over them. This time for good.
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