You may be waiting awhile, if you don't have a backup you can restore. The Active2 was introduced with a EKG sensor. Was supposed to be activated last year...6 months later, still waiting for Samsung to implement what they promised. oh, one critical point if you DO have a backup. Make sure you deactivate the reactivation lock before resetting the watch. If you don't, you might not be able to restore your backup, if anything goes wonky with your Samsung account.
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