Samsung

SamsungGill · Sunday

@ userWtdmmZD3yJ Have you tried holding Power+Volume Down to reboot the device? If the symptom persists, it will require service, please send us a private message with the full model code and serial number: Link

SamsungGill · Sunday

Did you remove the shipping components? We recommend having a professional install the unit.

SamsungGill · Sunday

Have you tried replacing the batteries on the remote or re-pairing it? Press and hold Return and Play/Pause simultaneously for at least 3 seconds until a message appears on your TV indicating that the remote is now connected.

SamsungGill · Sunday

Is the software up to date? Please send us a private message with the full model code and serial number: Link

SamsungGill · Sunday

The connection to the soundbar. It is limiting the adjustment on the television. If it occurs again, try changing the volume on the soundbar instead.

SamsungGill · Sunday

You are welcome.

SamsungGill · Sunday

Regrettably support for non-US models is very limited. We suggest reaching out to a support team in your area for further assistance. You can do so by using the following link: https://www.samsung.com/us/common/visitcountrysite.html

SamsungGill · Sunday

Can you change the volume or is it still stuck at 10?

SamsungGill · Sunday

This will likely require service. Please send us a private message with the full model code and serial number: Link

SamsungGill · Sunday

How is the sound bar connected? Does this occur if you unplug it from the television?

SamsungGill · Sunday

Please provide the full model code of the television. What is the current software version? Have you tried a factory reset?

SamsungGill · Sunday

Do you have any external devices connected to it?

SamsungGill · Sunday

Have you tried replacing the water filter? Is the unit properly leveled?

SamsungGill · Sunday

Please try the following and let us know if the symptom persists. 1. Turn the device off. 2. Press and hold the Power key. 3. When 'Samsung' appears on the screen, release the Power key. 4. Immediately after releasing the Power key, press and hold the Volume down key. 5. Continue to hold the Volume down key until the device finishes restarting. 6. 'Safe mode' displays in the bottom left corner of the screen. 7. Release the Volume down key when you see 'Safe Mode.'

SamsungGill · Sunday

Regrettably support for non-US models is very limited. We suggest reaching out to a support team in your area for further assistance. You can do so by using the following link: https://www.samsung.com/us/common/visitcountrysite.html Thanks!

SamsungGill · Sunday

This type of issue will need to be addressed by having the unit serviced. You can use the following link to find a list of service centers near you that can do the repair: http://www.samsung.com/us/support/service/location

SamsungGill · Sunday

Hold down on a file and once it is selected, then tap the three corners at the top right and you will see this option.

SamsungGill · Sunday

What devices are connected to the unit? Are you using ARC-CEC?

SamsungGill · Sunday

Do you have any external devices connected to it? Please go to Settings>Support>Contact Samsung and provide the current software version.

SamsungGill · Sunday

Is the software up to date? Does the issue occur in Safe Mode? Do you have a 3rd party lock screen or launcher installed?

SamsungGill · Sunday

Please send us a private message with the full model code and serial number so that we can look into this for you: Link

SamsungGill · Sunday

Is the unit properly leveled? Is it cooling correctly? Please send us a private message with the full model code and serial number: Link

SamsungGill · Sunday

Please try the following: Power off your device. Once off, simultaneously press the volume down, home, and power button. When warning screen is displayed, press the volume up button. Please provide the numbers listed after Knox Warranty Void.

SamsungGill · Saturday

Are you using the original Samsung charger? Have you tried holding the Power + Volume Down buttons until the device boots?

SamsungGill · Saturday

@usergmKYOEuSsV Thanks for the update! Please keep us posted.

SamsungGill · Saturday

We're sorry to hear that, please send us a private message with the full model code and serial number: Link

SamsungGill · Saturday

Just another confirmation, I tried the DeX station with a wireless mouse and was able to see the cursor.

SamsungGill · Saturday

@ userbSHRdSmhX8 Please use this link to send us a private message: Link

SamsungGill · Saturday

This looks like some serious physical damage. It will likely need a screen, though it may be cheaper to buy a new TV. You can find replacement parts on SamsungParts.com

SamsungGill · Saturday

We're sorry to hear that! Please send us a private message with the full model code and serial number so that we can look into this for you: Link

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