Samsung

SamsungGill · yesterday

@user94p9tyVbfp We're sorry to hear that! Please send us a private message with the full model code and serial number: Link

SamsungGill · yesterday

@userBdjLAWcXiI Please send us a private message with the full model code and serial number: Link

SamsungGill · yesterday

Are both devices connected to the same 2.4 GHz Wi-Fi band?

SamsungGill · yesterday

Have you tried re-installing the app on your phone?

SamsungGill · yesterday

Thanks! Have you checked the gallery to see if the photos have gone to a different folder?

SamsungGill · yesterday

The only official method is to check for any available updates in the Settings>Software Update section on the device.

SamsungGill · yesterday

You are quite welcome, please keep us posted.

SamsungGill · yesterday

Unfortunately, we are unable to advise on self repair. The Service Manual can be purchased on SamsungParts.com

SamsungGill · yesterday

Updates are rolled out based on region to prevent overloading the servers. If it shows that no updates are available, the update has not been released to your region.

SamsungGill · yesterday

For phone support please call 1-800-SAMSUNG. My apologies for the confusion. Please go to Settings on the television, there will be a gear icon associated with it. Then scroll until you see Support and click on Support. Then Scroll until you see Contact Samsung and click on Contact Samsung. Then scroll down until you see the Model Code and Current Software Version. Please provide both of these.

SamsungGill · yesterday

Please provide the full model code and current software version of the television so that we can best assist.

SamsungGill · yesterday

Please go to Settings>Support>Contact Samsung for this information.

SamsungGill · yesterday

You are welcome.

SamsungGill · yesterday

Have you tried unplugging the television, modem and router for 5 minutes? What is the current software version on the television?

SamsungGill · yesterday

What are you trying to do specifically? Have you tried the Smart Things app? Please provide the full model code and current software version of the television.

SamsungGill · yesterday

Here is the URL, you can copy and paste it into your browser: http://bit.ly/2mcMgp1

SamsungGill · yesterday

@userKx7yjTeeKo Please send us a private message with the full model code and serial number: Link

SamsungGill · yesterday

I have sent you numerous messages as well as a private message. Here is the link again: LINK

SamsungGill · yesterday

Hold down the power button for 20 seconds.

SamsungGill · yesterday

If you would like assistance with this, please send us a private message.

SamsungGill · yesterday

Have you tried holding down Power+Volume Down to reboot?

SamsungGill · yesterday

Have you tried restarting the screen by using the switch at the top of the door?

SamsungGill · yesterday

We're sorry to hear that. Do you have any ticket numbers from when the unit was set up for service? Please send it to us via private message: Link

SamsungGill · yesterday

Have you tried turning off the breaker for 10 minutes? I've never seen this issue before. I would recommend giving the display a thorough cleaning.

SamsungGill · yesterday

@user7GYFFRwtWG Does it work if you change it to Google Keyboard? Have you tried wiping the cache partition on the device?

SamsungGill · yesterday

Great! We're glad to hear it.

SamsungGill · Monday

Have you tried forgetting the pairing on the phone and then trying to pair it again?

SamsungGill · Monday

Please send us a private message with the full model code and serial number: Link

SamsungGill · Monday

It's likely just a delay from the Xfinity Box loading up the signal for the channels.

SamsungGill · Monday

What kind of device are you using to set this up? Have you tried turning off mobile data while setting this up?

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