Samsung

SamsungGill · yesterday

Have you tried using Smart Things on a different device? Is it able to connect to the television?

SamsungGill · yesterday

You can try updating with the latest software version, but there is a chance of bricking the television. If you're having no issues, I would leave it be. If you're having issues, that's where I would start, knowing that I may have to call a technician to my home to re-flash the television.

SamsungGill · yesterday

Have you tried connecting the soundbar to Smart Things to ensure that the software is up to date? Just to clarify, there is nothing else connected to the soundbar?

SamsungGill · yesterday

Is there anything else connected to the soundbar? Have you tried unplugging all wires for 5 minutes and then trying the setup again?

SamsungGill · yesterday

It will depend on the model code, you can check pricing and availability on SamsungParts.com

SamsungGill · yesterday

There is a one year manufacturer's warranty for the television and One Connect.

SamsungGill · yesterday

We're sorry to hear that! Does this occur on all cycles and load sizes? Please send us a private message with the full model code and serial number so that we can look into this for you: Link

SamsungGill · yesterday

It would just be a factory reset of the television itself. You can find replacement parts on SamsungParts.com

SamsungGill · yesterday

Hello! This unit does not have room calibration.

SamsungGill · yesterday

Please send us a private message with the full model code and serial number so that we can look into this for you: Link

SamsungGill · yesterday

Hello! Are you located in the US? Please go to Settings>Support and provide the full model code and current software version of the unit.

SamsungGill · yesterday

We're sorry to hear that! When were the televisions purchased? Have you tried a factory reset of both units?

SamsungGill · yesterday

Unfortunately, we're unable to advise on self repair. You can find replacement parts as well as the Service Manual on SamsungParts.com

SamsungGill · yesterday

That is possible, however, it may be that the unit was serviced and the wrong firmware version was updated.

SamsungGill · yesterday

Sorry to hear that Frank! What is the current software version on the device? Have you connected to it via Smart Things?

SamsungGill · yesterday

The service center will be able to provide an estimate for repair.

SamsungGill · yesterday

This type of issue will require service. You can find a service center using the following link: Link

SamsungGill · yesterday

We're sorry to hear that! Have you tried turning off the breaker for 10 minutes? When was the unit purchased?

SamsungGill · yesterday

Have you tried removing some of the apps on the television and trying the update again? Have you tried unplugging the television for 5 minutes? What is the current software version on the television?

SamsungGill · yesterday

ARC(Audio Return Channel) should be listed in your settings on the Home Theater. Connect all HDMI devices to the television and using an ARC compatible HDMI cable, connect the ARC port on the television to the HDMI/ARC port on the home theater. Go to External Device Manager on the television and ensure that Anynet+ is turned on, on the television.

SamsungGill · yesterday

We're sorry to hear that! What is the current software version on the device? Have you tried a smaller flash drive? Is it formatted to FAT32 or exFAT?

SamsungGill · yesterday

Thank you for the update! We appreciate it.

SamsungGill · yesterday

The USB ports will not work for this since they are looking for a file system. You would need to convert an HDMI port.

SamsungGill · yesterday

No problem at all! Additionally, if the receiver supports ARC, just connect it to the television's ARC port and turn on Anynet+ in the television menu.

SamsungGill · Thursday

Are you getting any error messages? Have you tried unplugging the television for 5 minutes? Please go to Settings>Support and provide the full model code and current software version so that we can best assist.

SamsungGill · Thursday

If the television does not have composite ports, it will require a HDMI to composite converter to connect this device.

SamsungGill · Thursday

Thanks! There is a newer software version available for the television. If no updates appear on the television, I would recommend updating the television via a USB flash drive. You can find the firmware version here: Link You will need an empty USB flash drive. Connect the USB flash drive to the computer. Download the file from the link above. Once download is complete, right click on the file and select Extract To. Once the extraction window pops up, select the base of the USB flash drive. Once the extraction is complete, eject the flash drive from the PC. Plug the flash drive into the television and turn it on. If the update does not automatically begin, navigate to the software update section on the television.

SamsungGill · Thursday

We're sorry to hear that! Have you tried turning off the breaker for 10 minutes? Please send us a private message with the full serial number: Link

SamsungGill · Thursday

Hey Mike! Updates basically go from Google>Samsung>Carrier>End-User. If the device cannot be updated through Smart Switch, I would recommend asking Verizon for an OTA update to be sent out to the device. You can also verify the latest Baseband version with them.

SamsungGill · Thursday

Hot Spot generally turns off the Wi-Fi on the device transmitting the Wi-Fi. Please go to Mobile HotSpot on the phone and then tap the three dots and look for a Wi-Fi sharing option(This can vary based on the carrier), turn this on.

Samsung

Re: Soundbar T60C Recognized As Video Source

Re: TV internals are a different model?

Re: Soundbar T60C Recognized As Video Source

Re: Soundbar T60C Recognized As Video Source

Re: One connect box issue

Re: One connect box issue

Re: Active Waterjet wa50r5400aw/us

Re: One connect box issue

Re: Samsung HW-Q950T - Room Calibration?

Re: Microwave ME18H704SFS

Re: Not able to login in my Samsung account in Q60...

Re: One connect box issue

Re: WF56H9100AG/A2 Starts, locks, makes noise, unl...

Re: TV internals are a different model?

Re: HW-Q67CT Soundbar - Consistently drops prior p...

Re: Dishwasher controls turning on/off, and then d...

Re: Dishwasher controls turning on/off, and then d...

Re: Dishwasher controls turning on/off, and then d...

Re: 800 resource error

Re: How to connect the ht-e5500w Samsung Home Thea...

Re: un60f7100 failed to update firware

Re: Chromebook keyboard going haywire

Re: How to connect VHS composite video to any of m...

Re: Xbox One X, AVR, Q90T no 4K UHD on XBOX

Re: Samsung TV Plus

Re: How to connect VHS composite video to any of m...

Re: Samsung NU7100 keeps disconnecting from wifi

Re: Gas range error code C-F2

Re: Note 10+ 5G still on Android 9

Re: Samsung A10e