Samsung

SamsungGill · 19m ago

Please send us a private message with any ticket numbers that you have: Link

SamsungGill · 36m ago

Have you tried unplugging the unit from power for 5 minutes? Have you tried using different cables?

SamsungGill · 38m ago

It is most likely a media player compatibility issue between their website and the browser.

SamsungGill · 3 hours ago

We would recommend reaching out to Twitch regarding your concerns. The app is not made by Samsung.

SamsungGill · 3 hours ago

Please go to Settings>Apps>Tap on the three dots>Show System Apps>Live Message>Force Stop>Storage>Clear Cache/Clear Data

SamsungGill · 3 hours ago

Hello, how can we assist?

SamsungGill · 5 hours ago

We apologize for the frustration. Please try a 3rd party app to accomplish this.

SamsungGill · 5 hours ago

Have you tried re-installing the app?

SamsungGill · 5 hours ago

Have you tried wiping the cache partition? Does this issue occur in Safe Mode?

SamsungGill · 5 hours ago

If you are trying to do both things on a television, you will not be able to do this.

SamsungGill · 5 hours ago

Please send us a private message with the full model code and serial number so that we can look into this for you: Link

SamsungGill · 5 hours ago

Have you tried re-installing the app? Does it occur with Android as well as iOS devices?

SamsungGill · yesterday

You can try using Sidesync if both devices are compatible: Link

SamsungGill · yesterday

This feature is for PC and mobile device, not mobile to mobile. You can find more information here: Link

SamsungGill · yesterday

What is the current software version on the unit?

SamsungGill · yesterday

Does this issue occur on all sources and inputs? Have you tried playing different content?

SamsungGill · yesterday

Please send us a private message with the full model code and serial number. Does this issue occur on all cycles and load sizes? Private Message Link

SamsungGill · yesterday

Of the television. Have you tried unplugging the television and modem for 5 minutes?

SamsungGill · yesterday

I understand, please keep us posted.

SamsungGill · yesterday

Please keep us posted. Do you usually have Wi-Fi on when you're at work?

SamsungGill · yesterday

Did you try wiping the cache partition?

SamsungGill · yesterday

Regrettably support for non-US models is very limited. We suggest reaching out to a support team in your area for further assistance. You can do so by using the following link: http://www.samsung.com/visitcountry Thanks!

SamsungGill · yesterday

Regrettably support for non-US models is very limited. We suggest reaching out to a support team in your area for further assistance. You can do so by using the following link: http://www.samsung.com/visitcountry Thanks!

SamsungGill · yesterday

Have you tried a factory reset of the unit? Does the issue occur if you use an Ethernet connection (for testing purposes)?

SamsungGill · yesterday

Is the software up to date? How are the two devices connected?

SamsungGill · yesterday

Regrettably support for non-US models is very limited. We suggest reaching out to a support team in your area for further assistance. You can do so by using the following link: http://www.samsung.com/visitcountry Thanks!

SamsungGill · yesterday

Have you tried forgetting and re-adding the connection?

SamsungGill · yesterday

Does this occur on all sources and inputs? Have you tried unplugging it for 5 minutes? Please provide the full model code.

SamsungGill · Monday

Please provide the full model code and current software version so that we can best assist.

SamsungGill · Monday

@userSqfwmWPmTG There is a newer software version available, you can find it here: Link You will need an empty USB Flash Drive. Download the file from the link above Once it is downloaded, right click on the file and click Extract and then select the base of the USB Flash Drive. Then plug the USB Flash Drive into the television and navigate to the software update section.

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