The solution to these things is often simple... Just pay with a credit card, and at this point you could have the payment stopped and credited back to your account. Then the credit card company would investigate and see what the problem was. If Samsung does not work with them you will simply keep your credit and go on your way. Easy.
... View more
I had the same horrible customer experience and service experience when I bought a Samsung washer and dryer. When they installed it they could barely figure out how to get it put together. Then later I called because there were some issues, the person who came was young was always on the phone talking to them, in his major issue was he had a lot more calls that night to get done. All I can sympathize with him being over busy it's really not for him to tell the customer because my concern is he takes the time and effort to complete my call professionally. I had issues with Dell in the past and I've never bought from them again. I have quite a few Samsung items, and they will need to be replaced someday, but right now I'm going to be about 60% ready to change products due to poor service and lack of interest in my problems when they were in my home. One example is, my washer door kept swinging back no matter where I put it in hitting my closet door, I asked the service man as he stood there could he do something to level the door so it I could put it in a position it would stay there, he immediately said that couldn't be done. The LG washer and dryer head for almost 16 years looks about the same as the Samsung in my washer door stayed right where I put it no matter which position I put it in. The proof that Samsung another large companies really don't care about their customers is they don't take time to know how to train their reps to fix problems... And what they have done is duped all their customers into coming on these user sites and asking each other how to correct problems that Samsung should be fixing and knowing how to do. Years ago I could call a tech for any product I had and they would fix it... Period. Now when you call they usually don't know what to do, we'll pass you on to somebody else numerous times, they will tell you anything whether it is right or wrong, and if you're an older person you listen to what they say and take it for granted but too often I have listened to them say things to me and challenge them and then they go on to something else. I could go on forever but there's no sense in it. If all the big shots of all the companies like Gates at Microsoft, and whoever the guy is the top of Samsung, would take half the money they got from salaries and bonuses and stock optins and put it back into customer service, it might make quite a difference to their customers. I don't believe if they did that, it would make any difference to them because when you're filthy rich what's the difference if you're just less filthy rich.
... View more