Same for me! I contacted Samsung and they tried to clear a bunch of cache, and restore factory settings and nothing worked. The backup didn't happen right and I lost of lot of data Samsung sent me to a local repair place and they couldn't figure it out either. So Verizon, had a new phone sent to me since mine was still under warranty. Well, the new phone is doing the same thing!!!! Its so aggravating. I dont know how Samsung claims not to know anything about it.
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