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In the get help app, does the samsung members recognizing your phone? Or it displays register your device?
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05-31-2019
06:56 PM
Use the drop down from top, select edge lighting for a few seconds until the edge lighting settings appear. Go to the bottom at manage notifications. Ensure to turn on all the apps you want for edge lighting to turn on the screen by showing it
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05-28-2019
08:10 PM
1 Like
Do you get bluetooth disconnected?
If so, try a facyory reset on the earbuds.
Is the music just pausing?
Go to settings, device care, battery, three dots, settings, sleeping apps, select trash icon, then select Spotify. This should re.ove the phone putting Spotify to sleep mode after 15 min
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05-27-2019
10:39 PM
1 Like
Is the message coming from an iPhone? As far I know they have this option.
Have you checked your APN settings are correct? Incorrect APN can cause this.
Do you have any other msg? Other people indicated Hangouts was the issue. After they disable it, it disapered the subject line.
Did you ckear data and chache of the messages app?
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05-27-2019
10:18 PM
Do you have the heart rate sensor as "always"?
Have you tried the phone with heart rate off?
Just trying to see if its the weight or heart rate sensor
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05-27-2019
10:10 PM
Dis you try this?
Go to phone app, type *#9900#, go to the bottom and select "batterystats reset".
I will reset the log and start as if it had a new battery
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05-26-2019
07:10 PM
I know the proximity sensor is under the screen.
Are you using another 9H screen protector?
It might be the sensor is not able to detect your ear easily.
Another option is to go to settings, advances features, motion and features, turn off all and test
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05-26-2019
06:23 PM
I have the same issue T-Mobile S10+ and previous S9+
Performed app clearing cache and data.
Check APN settings
Reset phone network settings
Clearing system cache
Changed SIM
Etc.
I called T-Mobile multiple times and I got with a Message specialist. Per our troubleshooting: The issue started from my S9 when updated to Android 9 / with Samsung One UI. Same issue with S10. They indicated the issue has been already reported to Samsung to fix something from the One UI that is causing this issue
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05-26-2019
06:12 PM
1 Like
Do a factory reset on the watch....
It fixed it on my watch
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05-26-2019
07:46 AM
2 Likes
You might need to recalibrate. See this link
https://www.androidpit.com/how-to-calibrate-the-battery-on-your-android-device
Go to phone app, type *#9900# itnwill display Sysdimp menu.
Gomto batterystats reset. Select it to reset the battery status. Then exit button
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03-14-2019
12:43 PM
2 Likes
Hi. I had this issue with my S9+ with Pie update.
Go to settings / Device Care / Baterry / Three dots / settings / Sleeping apps / select trash icon / search and select your music app you are having issues.
Basically this feature puts all apps under the list in sleeping more 2-5 minutes after using it or screen off. This includes the music apps.
By removing it, it wont put the app in sleep mode and wont cut or pause the music anymore
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03-14-2019
12:26 PM
1 Like
Before you contact support.
Go to settings / Device Care / Battery / three dots / settings / sleeping apps / trash / select your music app + galaxy wearable + earbuds / to remove from this list.
Basically, the battery savings option, turns off apps during 2-5 minutes afterwards to save battery. So your music stops entirely.
I had this issue previously that it was turning off Samsung Music / Spotify, etc.
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