This exact same thing has been happening to me repeatedly for the past couple of weeks (Netflix freezing at the 'Who's watching' screen and completely unresponsive to the remote). Sometimes going to another app for a bit would fix it, but now that doesn't seem to work. I did a hard SmartHub reset the other day and that solved the problem for about 24 hours, now it's happening again. It's frusturating and a waste of time to continiously do SmartHub resets considering it means I have to keep signing into my various apps. Hopefully Samsung gets an update for this soon!
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