They asked me for all the information about the TV including serial number, then after a week of correspondance, they've made it clear that they aren't going to do anything for me (they said that it was manufactured in 2015 which we already knew). It's a shame because I really like Samsung tv's but this will definitely prevent me from buying one in the future. We should link up and find other members for a class action lawsuit Pretty sure this warrants it. ... View more

Here are a few more pictures to showcase the issue (camera sees it much better with the surrounding lights turned off.) It is much more pronounced in real life, almost like there is some fluorescent liquid on the side thats getting excited.   ... View more

I just dont think I should be responsible for replacing anything when the TV isn't that old. Its obviously the LED strip causing problems, but they are difficult to replace, and probably not all that cheap for a quality strip. ... View more

The issue is not regular light bleed, it excessive light bleed as I stated in the title. As an electrical and electronics engineer, I am well aware of the limitations of edge lit panels. This issue is definitely an engineering defect. I could buy a TCL piece of trash and it would have less light bleed than this TV. There was very little light bleed when I first purchased this TV. Furthermore, my ks800 which is just 1 year newer has almost no light bleed. The light bleed is present even in bright images. It looks like uneven brightness along mainly 1 side of the panel, and continues to grow. As for the excessive heat due to mounting, the tv sits about 5 inches away from the wall on a fully articulating mount, so there is tons of air ventilation on here. It's much hotter than any TV I have ever owned, including the KS8000. ... View more

I purchased 2 of these JS8500's for my home a few years ago. After the first 2 years, I started noticing small amounts of backlight bleed on both of the TV's. After realizing how hot they got, I inquired about the heat issue and was told that it wasn't an issue. Now, the backlight bleed has grown and doesn't show any signs of slowing down. On the JS8500 I used the most, I can no longer ignore the backlight bleed. It is very noticeable in almost any scene that I watch, especially in low light scenes. I know this must be a defect, as multiple people have commented here. My house has 6 samsung TVs, (2 JS8500's) and only the JS8500's seem to be affected (though my KS8000 also gets very hot). I'm not looking to get a full refund or anything, but the notion that a TV goes bad after a few years is appaling. None of the TV's I've had, no matter how cheap, have had issues this quickly. This TV used to leave me in awe, but now it just disgusts me. My partner also claims that he saw smoke coming from the side of the TV (though I have never noticed this). We are now, effectively, too scared to use this TV and has ruined the Samsung name for us. How can we resolve this issue?   ... View more