Samsung

Hey @Holybob! Looks like you've been pretty though already. Does this happen only with your Google router? Also, would you mind going to Settings>About Device and posting your model number, Baseband version and carrier? I'm not going to be online for very much longer, but this will help me, or one of the other mods, get a better idea on what steps we need to take when we get back on Monday. Thanks and have a good weekend! :) ... View more

Just stopping back by to see if you still needed any help, @userFP2rJiONQM. Let me know if you do!  ... View more

Hey, @userFP2rJiONQM! Would you mind going to Settings>About Device and sending me you model number and Baseband version? I can use that to grab the same phone from our lab tech to look into those settings. Just to make sure we're on the same page, were you looking for both clocks to show the same time or do you only want the Home time to show up on the screen? Also, I'm going to remove the screenshot you posted since it has your email address. We don't want any weirdos getting your email!  ... View more

Oh! Well I'm glad that you were able to figure this out on your own and I definitely need to make a mental note about this just in case I see this again. Feel free to reach out me, or any of the other mods, if you come across any other problems!  ... View more

It's ok! I'm lost as well as to why these contacts got removed after an update, but you can also use Smart Switch to resync these Outlook contact with your S7. Here is a link with instructions on how to do this! (It's the last option on the page) As for the program itself, you can find download links here. This should help get the last of the Outlook contacts back onto your phone!  ... View more

No worries! I'm glad you were able to find the email! :)    As for the model number, was it actually SM-G930 by chance? I wasn't able to find anything about a 960 model and just wanted to make sure we're talking about the same phone. Have you tried checking the Master Sync option on your phone? (This might have been the option you found before)  I've seen that help out in a couple of other threads just recently. Here's a different thread with some instruction on how to make sure it's turned on. Let me know how this goes!  ... View more

Hello again, @HyruleBalverine! Just checking back in to see if you still needed help. Let me know if you do!  ... View more

Hey, @HyruleBalverine! I'm only going to be online for a few more minutes today, but I'll be happy to help you out! It's definitely strange that they just disappeared. Can you tell me a little more about your S7? Things that will help the most would be the exact model number and Baseband version (both under Settings>About Device) for your device as well as your carrier. Also, what steps did you take to sync your Outlook data back to your S7?   I'll be sure to get back to you as soon as I can tomorrow!  ... View more

Would you mind sending the model number and Baseband from the About Device page of your phone? The model number should start with "SM-N..." After looking further into this, it looks like there is a chance that this is a problem with your carrier, but we have a few things we can try here since you are seeing two different times. First, I suggest going to Settings>Date and Time and toggling "Automatic Date and Time" and "Automatic Time Zone" on and off to see if this will re-sync the lock screen and home screen clocks. If it doesn't, then go to Settings>Storage>Cached Data to clear the cached data from the Note. Keep us updated on how this goes!  ... View more

Alright. After double checking with our lab technician, it is still possible to move apps to the SD card. However, if you do not see the option to move an apps within the Application Manager, it unfortunately means that particular app can't be moved.   ... View more

Hello there, @user4IaVkeQftv. We're glad you reached out to us for help and we have a few troubleshooting steps that we can try to make sure that this isn't a problem with the software on the phone. Are all your Apps are up to date? You have 2 places that you need to look. Google Play store and Galaxy app store. Go to both and check My Apps. Make sure there is no app that needs updating.  Is your phone OS up to date? Go to Settings>About Device>Check for software update. Make sure you have the latest phone software.  Clear phone cache. Instructions are here. Clear Application cache and sometime Application data. Instructions are here.  Restart your phone in Safe mode. This is just to help you isolate the issue if it is caused by 3rd part apps. Instructions are here. Would you mind clarifying what region you are located in? Based off of your model number, it looks like you have an international S7. This site is mainly for US support,  so if you were to need a repair, you would need to get in contact with your regional support.  ... View more

Hello there, @Mr8teenwheeler! Thanks for taking the time to reach out and I see how that would be irritating. We will be happy to help! To better do that, can we have a little more information about your phone? Things that will help the most would be the exact model number and Baseband version (both under Settings>About Device) for your device as well as your carrier. Other than restarting your phone, have you already gone through any other troubleshooting steps? Thanks!  ... View more

Hello there, @PlanetExpress73. Thanks for taking the time to reach out about this. We will be happy to help! To better do that, can we have a little more information about your phone? Things that will help the most would be the exact model number and Baseband version (both under Settings>About Device) for your device as well as your carrier. Thanks! ... View more