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05-19-2017
06:18 PM
Hey @Holybob! Looks like you've been pretty though already. Does this happen only with your Google router? Also, would you mind going to Settings>About Device and posting your model number, Baseband version and carrier? I'm not going to be online for very much longer, but this will help me, or one of the other mods, get a better idea on what steps we need to take when we get back on Monday. Thanks and have a good weekend! :)
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05-19-2017
10:31 AM
Just stopping back by to see if you still needed any help, @userFP2rJiONQM. Let me know if you do!
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05-18-2017
12:48 PM
Glad to hear it! If you still see this occasionally, that would still kind of point towards a hardware problem, but it's hard to say exactly where the problem is over the internet. If it starts to get worse again, I'd definitely talk to your carrier or Samsung to check out warranty options, but in the meantime I hope you enjoy your phone! Feel free to reach back out if you have any other questions. :)
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05-18-2017
11:32 AM
Hey, @userGXXWQwmlzP! Just wanted to check back in to see how your pictures have been turning out. Let me know if you have any questions!
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05-17-2017
06:50 AM
Hey, @userFP2rJiONQM! Would you mind going to Settings>About Device and sending me you model number and Baseband version? I can use that to grab the same phone from our lab tech to look into those settings. Just to make sure we're on the same page, were you looking for both clocks to show the same time or do you only want the Home time to show up on the screen? Also, I'm going to remove the screenshot you posted since it has your email address. We don't want any weirdos getting your email!
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05-16-2017
11:24 AM
That's awesome, @userGXXWQwmlzP! Let me know how those pictures turn out!
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05-16-2017
08:40 AM
Hey there, @useroOa6bWfoT4! Just to make sure we're on the same page, you tested the camera before reinstalling any of your personal data, right? At this point, unless there is something on the lens of the camera, I would go ahead at take it to your carrier to see what they can do to help since it appears to be hardware related. If for some reason you run into some trouble with your carrier, you can also reach out to Samsung directly via phone (1-800-726-7864), Twitter, or even Facebook to go over repair options.
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05-11-2017
01:04 PM
You're welcome! So did this happen straight out of the box or did it take a while to develop? I've been checking other sites/resources and it looks like the next option would be a Factory Data Reset. This'll wipe all of your personal info from the phone, so I definitely recommend using a program like Smart Switch to back everything up. Once you're ready to reset, go to Settings>Search for and tap Factory Data Reset>Reset. Once the reset is done, test out the camera before reinstalling any of your personal info so we can make sure this isn't a software problem. Let me know if this helps! If it doesn't, you'll likely need a repair, but I'll still leave this open to the Community to see if they can think of any other ideas.
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05-10-2017
01:36 PM
Just checking back in to see if you still needed help, @userGXXWQwmlzP. Let me know if you do!
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05-08-2017
01:01 PM
1 Like
Unless you were trying to go for the bokeh effect (blurry background with an in-focus subject. Also a new term I learned recently) in every single picture, I definitely understand how that would be irritating. Just to make sure we cover all of our bases, did you already check to make sure there wasn't a little plastic cover still on the lens of the camera? If there's nothing on the lens, we have a few other troubleshooting steps that we can try out!
Are all your Apps are up to date? You have 2 places that you need to look. Google Play store and Galaxy app store. Go to both and check My Apps. Make sure there is no app that needs updating.
Is your phone OS up to date? Go to Settings, About phone and check for software update. Make sure you have the latest phone software.
Clear Application cache. Instructions are here.
Clear phone cache. Instructions are here. (NOTE: Press the Bixby key in place of the Home button in these instructions)
Restart your phone in Safe mode. This is just to help you isolate the issue if it is caused by 3rd part apps. Instructions are here.
Let me know how these go! If they don't work, please go to Settings>About Device and send me your model number and Baseband version.
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05-05-2017
07:23 AM
1 Like
Thanks for sending that! I think your best bet right now would be to talk to Samsung Saudi Arabia to see if they know of any other steps that you can go through to try and fix this. The only other step that might help is a Factory Data Reset, but I think that would be a bit too extreme for this. I'll leave this open to the Community though to see if they have any other ideas!
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05-03-2017
07:49 AM
Oh! You're not bothering me! I really appreciate your cooperation with the different steps I sent. At this point, I think I'll need to leave this up to the Community since I'm out of ideas, but would you mind telling me what region you're in? There's just one other thing I'd like to check. Just so you know, this site is mainly for US support and a Google search of your model number shows that it's international.
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05-02-2017
07:55 AM
Glad to hear it! Feel free to reach back out to me, or any other mod, if you ever need more help! :)
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05-01-2017
03:00 PM
Oh! I think this might be caused by a 3rd party app. Let's restart your phone in Safe mode to test this out. (Instructions are here) Let me know if you see any changes!
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05-01-2017
12:42 PM
If you cleared the phone cache and didn't notice any changes, I wouldn't worry about the app cache right now. Do you have Power Saving mode on by chance? I've read that this could cause some confusion with the time out setting. Also, can you please post a screenshot of your screen time out settings? I just grabbed a similar phone from our lab tech and only saw 15 seconds as the lowest option there.
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05-01-2017
12:19 PM
So I just learned that the Optical Reader app (the one you need for the translate function) might be causing this problem. Would you mind double checking the Galaxy app store for this app to see if there are any updates available? If it's fully updated, can you go to Settings>Apps>Application Manager>Optical Reader>Uninstall Update and then test out the translate feature?
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04-28-2017
02:35 PM
No worries! Thanks for getting back to me and posting that information. Just so you know, I'll only be online for about 30 more minutes from posting this, but I'll post a few general troubleshooting steps below so you can have a few things to test out while I'm not here over the weekend. Let me know how these go!
Are all your Apps are up to date? You have 2 places that you need to look. Google Play store and Galaxy app store. Go to both and check My Apps. Make sure there is no app that needs updating.
Is your phone OS up to date? Go to Settings, About phone and check for software update. Make sure you have the latest phone software.
Clear Application cache. Instructions are here.
Clear phone cache. Instructions are here.
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04-28-2017
09:21 AM
1 Like
@usere94yZdHUZH and @usertx6baXs04m is it/do you have a tempered glass protector as well? I haven't looked much into the protectors before hopping in this thread, but I did read that the curved screen can cause some trouble with these types of protectors. Since there is no adhesive in the middle, they actually don't sit flush with the phone. However, it looks like if leave it alone for long enough, it might shit/settle enough to fix this problem.
As for a setting to change the entire screen's sensitivity, our lab tech told me this actually wouldn't be possible since the only piece of hardware that measures pressure is under the home button.
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04-28-2017
08:47 AM
Thanks for sending that screenshot. It's strange that your getting that error when you still have internet, but here are a few troubleshooting steps that we can try out!
Are all your Apps are up to date? You have 2 places that you need to look. Google Play store and Galaxy app store. Go to both and check My Apps. Make sure there is no app that needs updating.
Is your phone OS up to date? Go to Settings, About phone and check for software update. Make sure you have the latest phone software.
Clear Application cache. Instructions are here.
Clear phone cache. Instructions are here.
Restart your phone in Safe mode. This is just to help you isolate the issue if it is caused by 3rd part apps. Instructions are here.
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04-27-2017
01:31 PM
Hey there, @userHNgpeCcROT! Thanks for taking the time to reach out about this problem and I'll be happy to help! First, can we have a little more information about your phone? Things that will help the most would be the exact model number and Baseband version (both under Settings>About Device) for your device as well as your carrier, when you started noticing this happen, and what you've already tried to fix it. Thanks!
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04-27-2017
01:26 PM
2 Likes
I don't think that the DQA (Device Quality Agent) would have anything to do with your screen, but that problem will be fixed by an update coming out soon, if it isn't already out (I think it might take a little longer for AT&T to have it ready.)
As for your screen protector, do you have a link to the specific one you bought so I could look more into this? Maybe I can find some reviews that could give some hints as to what's causing this.
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04-27-2017
09:15 AM
Hey, @user0o3oD0U5m1! Just wanted to check back in to see if you still needed help. Let me know if you do!
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04-27-2017
09:03 AM
3 Likes
No worries, @Scott16475! I'll be happy to help you out with the cloud.
Unfortunately, once you sync your gallery to the cloud, the gallery essentially becomes the could (unless you used up all of the available storage) so you can't delete pictures only from the phone. However, if you have an SD card, you could move the pictures to the card to try and get around this.
You can check to see what pictures are on the cloud from within the gallery app! Just go to Gallery>Settings>Cloud View to check that out.
If you still have trouble with the Cloud, would you mind letting me know what carrier you have? I know Verizon has there own cloud storage, which could change a few things with this.
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04-27-2017
07:37 AM
Hey, @userOsCwi7nNpw! Did you get to try the steps that @userey3R7nJjbi went through to fix this? If they didn't work for you, can you please send me the model number and software version of your Gear?
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04-27-2017
07:31 AM
I definitely don't want you to waste $45 if there is another way to fix this! Did you get to use the phone much before you put the protector on? Here are a few different things that we could test real quick to see if this is a software problem. Let me know how they go!
Are all your Apps are up to date? You have 2 places that you need to look. Google Play store and Galaxy app store. Go to both and check My Apps. Make sure there is no app that needs updating.
Is your phone OS up to date? Go to Settings, About phone and check for software update. Make sure you have the latest phone software.
Clear Application cache. Instructions are here.
Restart your phone in Safe mode. This is just to help you isolate the issue if it is caused by 3rd part apps. Instructions are here.
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04-26-2017
12:35 PM
@Doubletap21 brings up a good point! Do either one of you have any sort of screen protector on your S8? If you do, could you test out the screen without the cover on?
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04-26-2017
08:46 AM
Oh! Well I'm glad that you were able to figure this out on your own and I definitely need to make a mental note about this just in case I see this again. Feel free to reach out me, or any of the other mods, if you come across any other problems!
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04-25-2017
12:10 PM
1 Like
Hey, @CVxRobertxCV! I haven't seen too many threads about dead pixels, but this is something that T-Mobile should be able to help you out with! If they can't, you could also reach out to Samsung directly to see what repair options you have.
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04-25-2017
09:14 AM
Hello, @user0o3oD0U5m1! That's odd that your time out is changing on its own. What do you have it set to normally and how quickly would you say the screen turns off before you need to reset it? Also, can we have a little more information about your phone? Things that will help the most would be the exact model number and Baseband version (both under Settings>About Device) for your device as well as your carrier. Thanks! :)
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04-25-2017
08:28 AM
1 Like
Hello, @userrBdjCOERFw! Are you having trouble with the whole screen or just the home button by chance? You can go to Settings>Display>Navigation Bar to change the home button sensitivity. If that doesn't help, can you go to Settings>About Device and send me the model number and Baseband version of your S8? I'll be happy to look into this further for you!
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