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05-19-2017
06:18 PM
Hey @Holybob! Looks like you've been pretty though already. Does this happen only with your Google router? Also, would you mind going to Settings>About Device and posting your model number, Baseband version and carrier? I'm not going to be online for very much longer, but this will help me, or one of the other mods, get a better idea on what steps we need to take when we get back on Monday. Thanks and have a good weekend! :)
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05-19-2017
10:31 AM
Just stopping back by to see if you still needed any help, @userFP2rJiONQM. Let me know if you do!
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05-18-2017
12:48 PM
Glad to hear it! If you still see this occasionally, that would still kind of point towards a hardware problem, but it's hard to say exactly where the problem is over the internet. If it starts to get worse again, I'd definitely talk to your carrier or Samsung to check out warranty options, but in the meantime I hope you enjoy your phone! Feel free to reach back out if you have any other questions. :)
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05-18-2017
11:32 AM
Hey, @userGXXWQwmlzP! Just wanted to check back in to see how your pictures have been turning out. Let me know if you have any questions!
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05-17-2017
06:50 AM
Hey, @userFP2rJiONQM! Would you mind going to Settings>About Device and sending me you model number and Baseband version? I can use that to grab the same phone from our lab tech to look into those settings. Just to make sure we're on the same page, were you looking for both clocks to show the same time or do you only want the Home time to show up on the screen? Also, I'm going to remove the screenshot you posted since it has your email address. We don't want any weirdos getting your email!
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05-16-2017
11:24 AM
That's awesome, @userGXXWQwmlzP! Let me know how those pictures turn out!
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05-16-2017
08:40 AM
Hey there, @useroOa6bWfoT4! Just to make sure we're on the same page, you tested the camera before reinstalling any of your personal data, right? At this point, unless there is something on the lens of the camera, I would go ahead at take it to your carrier to see what they can do to help since it appears to be hardware related. If for some reason you run into some trouble with your carrier, you can also reach out to Samsung directly via phone (1-800-726-7864), Twitter, or even Facebook to go over repair options.
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05-11-2017
01:04 PM
You're welcome! So did this happen straight out of the box or did it take a while to develop? I've been checking other sites/resources and it looks like the next option would be a Factory Data Reset. This'll wipe all of your personal info from the phone, so I definitely recommend using a program like Smart Switch to back everything up. Once you're ready to reset, go to Settings>Search for and tap Factory Data Reset>Reset. Once the reset is done, test out the camera before reinstalling any of your personal info so we can make sure this isn't a software problem. Let me know if this helps! If it doesn't, you'll likely need a repair, but I'll still leave this open to the Community to see if they can think of any other ideas.
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05-10-2017
01:36 PM
Just checking back in to see if you still needed help, @userGXXWQwmlzP. Let me know if you do!
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05-08-2017
01:01 PM
1 Like
Unless you were trying to go for the bokeh effect (blurry background with an in-focus subject. Also a new term I learned recently) in every single picture, I definitely understand how that would be irritating. Just to make sure we cover all of our bases, did you already check to make sure there wasn't a little plastic cover still on the lens of the camera? If there's nothing on the lens, we have a few other troubleshooting steps that we can try out!
Are all your Apps are up to date? You have 2 places that you need to look. Google Play store and Galaxy app store. Go to both and check My Apps. Make sure there is no app that needs updating.
Is your phone OS up to date? Go to Settings, About phone and check for software update. Make sure you have the latest phone software.
Clear Application cache. Instructions are here.
Clear phone cache. Instructions are here. (NOTE: Press the Bixby key in place of the Home button in these instructions)
Restart your phone in Safe mode. This is just to help you isolate the issue if it is caused by 3rd part apps. Instructions are here.
Let me know how these go! If they don't work, please go to Settings>About Device and send me your model number and Baseband version.
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04-28-2017
09:21 AM
1 Like
@usere94yZdHUZH and @usertx6baXs04m is it/do you have a tempered glass protector as well? I haven't looked much into the protectors before hopping in this thread, but I did read that the curved screen can cause some trouble with these types of protectors. Since there is no adhesive in the middle, they actually don't sit flush with the phone. However, it looks like if leave it alone for long enough, it might shit/settle enough to fix this problem.
As for a setting to change the entire screen's sensitivity, our lab tech told me this actually wouldn't be possible since the only piece of hardware that measures pressure is under the home button.
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04-27-2017
01:26 PM
2 Likes
I don't think that the DQA (Device Quality Agent) would have anything to do with your screen, but that problem will be fixed by an update coming out soon, if it isn't already out (I think it might take a little longer for AT&T to have it ready.)
As for your screen protector, do you have a link to the specific one you bought so I could look more into this? Maybe I can find some reviews that could give some hints as to what's causing this.
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04-27-2017
09:03 AM
3 Likes
No worries, @Scott16475! I'll be happy to help you out with the cloud.
Unfortunately, once you sync your gallery to the cloud, the gallery essentially becomes the could (unless you used up all of the available storage) so you can't delete pictures only from the phone. However, if you have an SD card, you could move the pictures to the card to try and get around this.
You can check to see what pictures are on the cloud from within the gallery app! Just go to Gallery>Settings>Cloud View to check that out.
If you still have trouble with the Cloud, would you mind letting me know what carrier you have? I know Verizon has there own cloud storage, which could change a few things with this.
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04-27-2017
07:31 AM
I definitely don't want you to waste $45 if there is another way to fix this! Did you get to use the phone much before you put the protector on? Here are a few different things that we could test real quick to see if this is a software problem. Let me know how they go!
Are all your Apps are up to date? You have 2 places that you need to look. Google Play store and Galaxy app store. Go to both and check My Apps. Make sure there is no app that needs updating.
Is your phone OS up to date? Go to Settings, About phone and check for software update. Make sure you have the latest phone software.
Clear Application cache. Instructions are here.
Restart your phone in Safe mode. This is just to help you isolate the issue if it is caused by 3rd part apps. Instructions are here.
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04-26-2017
12:35 PM
@Doubletap21 brings up a good point! Do either one of you have any sort of screen protector on your S8? If you do, could you test out the screen without the cover on?
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04-26-2017
08:46 AM
Oh! Well I'm glad that you were able to figure this out on your own and I definitely need to make a mental note about this just in case I see this again. Feel free to reach out me, or any of the other mods, if you come across any other problems!
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04-25-2017
12:10 PM
1 Like
Hey, @CVxRobertxCV! I haven't seen too many threads about dead pixels, but this is something that T-Mobile should be able to help you out with! If they can't, you could also reach out to Samsung directly to see what repair options you have.
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04-25-2017
08:28 AM
1 Like
Hello, @userrBdjCOERFw! Are you having trouble with the whole screen or just the home button by chance? You can go to Settings>Display>Navigation Bar to change the home button sensitivity. If that doesn't help, can you go to Settings>About Device and send me the model number and Baseband version of your S8? I'll be happy to look into this further for you!
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04-24-2017
09:31 AM
It's ok! I'm lost as well as to why these contacts got removed after an update, but you can also use Smart Switch to resync these Outlook contact with your S7. Here is a link with instructions on how to do this! (It's the last option on the page) As for the program itself, you can find download links here. This should help get the last of the Outlook contacts back onto your phone!
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04-20-2017
06:49 AM
@usermHycpZsUyo if everything went ok when you registered for the promotion, you pretty much just need to wait for the VR to show up at your door! The terms and conditions for the promotion say it takes 6-8 weeks for the VR to be shipped out, but I've seen it take less time that. If you're ever curious about where you are in the approval process, feel free to go to the promotions page and go to the "Check gift status" section near the bottom and just enter the email you used to register!
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04-17-2017
02:24 PM
No worries! I'm glad you were able to find the email! :)
As for the model number, was it actually SM-G930 by chance? I wasn't able to find anything about a 960 model and just wanted to make sure we're talking about the same phone. Have you tried checking the Master Sync option on your phone? (This might have been the option you found before) I've seen that help out in a couple of other threads just recently. Here's a different thread with some instruction on how to make sure it's turned on. Let me know how this goes!
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04-17-2017
07:39 AM
Hey there, @guajirokom! Unless something major goes wrong with the pre-order process, I don't see the valid purchase period being extended beyond April 20th. Have you checked with T-Mobile to see if they'll have any promotions for the S8 when it goes on sale? I haven't heard anything about any future S8 promotions, but you can check for updates on this page!
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04-17-2017
06:32 AM
Hello again, @HyruleBalverine! Just checking back in to see if you still needed help. Let me know if you do!
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04-13-2017
02:57 PM
Hey, @HyruleBalverine! I'm only going to be online for a few more minutes today, but I'll be happy to help you out! It's definitely strange that they just disappeared. Can you tell me a little more about your S7? Things that will help the most would be the exact model number and Baseband version (both under Settings>About Device) for your device as well as your carrier. Also, what steps did you take to sync your Outlook data back to your S7?
I'll be sure to get back to you as soon as I can tomorrow!
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03-17-2017
07:20 AM
Would you mind sending the model number and Baseband from the About Device page of your phone? The model number should start with "SM-N..." After looking further into this, it looks like there is a chance that this is a problem with your carrier, but we have a few things we can try here since you are seeing two different times. First, I suggest going to Settings>Date and Time and toggling "Automatic Date and Time" and "Automatic Time Zone" on and off to see if this will re-sync the lock screen and home screen clocks. If it doesn't, then go to Settings>Storage>Cached Data to clear the cached data from the Note. Keep us updated on how this goes!
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03-16-2017
12:42 PM
Hey there, @user9Qjce6uCuo! Updates for locked devices are ultimately pushed out by the carriers. That means we don't always have an exact time frame on when those might be sent out since they all have their own time schedule. Often the best option is to reach out directly to your carrier and see if they have any information they can give!
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03-16-2017
12:17 PM
Alright. After double checking with our lab technician, it is still possible to move apps to the SD card. However, if you do not see the option to move an apps within the Application Manager, it unfortunately means that particular app can't be moved.
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03-16-2017
08:06 AM
Hello there, @user4IaVkeQftv. We're glad you reached out to us for help and we have a few troubleshooting steps that we can try to make sure that this isn't a problem with the software on the phone.
Are all your Apps are up to date? You have 2 places that you need to look. Google Play store and Galaxy app store. Go to both and check My Apps. Make sure there is no app that needs updating.
Is your phone OS up to date? Go to Settings>About Device>Check for software update. Make sure you have the latest phone software.
Clear phone cache. Instructions are here.
Clear Application cache and sometime Application data. Instructions are here.
Restart your phone in Safe mode. This is just to help you isolate the issue if it is caused by 3rd part apps. Instructions are here.
Would you mind clarifying what region you are located in? Based off of your model number, it looks like you have an international S7. This site is mainly for US support, so if you were to need a repair, you would need to get in contact with your regional support.
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03-16-2017
07:11 AM
Hello there, @Mr8teenwheeler! Thanks for taking the time to reach out and I see how that would be irritating.
We will be happy to help! To better do that, can we have a little more information about your phone? Things that will help the most would be the exact model number and Baseband version (both under Settings>About Device) for your device as well as your carrier. Other than restarting your phone, have you already gone through any other troubleshooting steps? Thanks!
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03-13-2017
12:26 PM
Thanks for the screenshot! Would you mind clarifying the path you are taking to try and move apps to the SD card? Also, just to make sure we are on the same page, are you only having trouble with certain apps or have you had this problem with all of the apps on your phone? Sometimes developers won't grant permission for their app to be moved to external storage.
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