I am sorry mate, but you need to have better comprehension skills. You have in detail explained how the American system works of carriers dictating which phones work with their system. But my point is completely different I didn buy or rent my from from Tmobile. I bought the phone directly from Smasung. Like you do if you go and buy a Google pixel or Apple iPhone. It is an unlocked device. So the features that should be available on a carrier device should be available on the unlocked device as well as it is more universal. Sadly the case is exactly opposite with Smasung and unlocked phones, hence my PSA. I don't say do not buy samsung phones, but do not buy Unlocked phones from Smasing, because they are truly not unlocked. To explain further, a true unlocked phone would work anywhere in the world with all its features. (Esim) Like an iPhone would. But Smasung doesn't do that with its unlocked phones in the US and that's the problem. If they are advertising esim on their website, they SHOULD add that capability to their unlocked device. It is as simple as that. It may or may not work with your carrier. But the capability should be there.
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I have spent past 4 days, talking to reps from Samsung support, Care plus and TMobile, and they have been bouncing me around from one to another. I even heard it from a Care plus rep that "I should have bought my phone from Tmobile instead of Samsung" Here is the whole ordeal. I read an article (https://www.engadget.com/samsung-galaxy-note-20-ultra-esim-t-mobile-052913532.html) and thought well, I can use this feature on. my Phone since I do have another number and I would love to use the dual SIM functionality now that both my Phone and carrier support it. Turns out I cannot. Samsung sells an unlocked phone, only to make you wait for all carriers to support, and then push the feature, last on it. T Mobile and Samsung support kept sending me this article (https://www.t-mobile.com/support/devices/t-mobile-esim) , but never realised even after I repeatedly told them, that I have bought an unlocked phone from Samsung.com. I spent hours to understand that the option is just not available to me, and none of the support folks had proper documentation, for them to tell me that this feature cannot be enabled on my "Unlocked" phone. So @SamsungAdam or any other mods, can explain, what real benefit is there to buy an unlocked phone, if Samsung gives special treatment to Carrier models first. Also, what kind of care plus service is, if the reps tell me that I should have bought the phone from TMO, not Samsung? Why the heck is Samsung selling unlocked phones and duping customers? This shouldn't be this hard.
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