Halo
Community stats
- 10 Likes
- 0 Solutions
- 1 Posts
- 23 Comments
- 1 Followers >
- 0 Following >
Saturday
Replacement One Connect box arrived today -- exact same power cycle. I was 99% sure it was a bad box. Should I try replacing the cable and/or power cord? Is it possible it's the actual display that's causing the power cycle? I see it say "the frame" and a channel number, and even hear audio for a second or two before it reboots.
... View more
Saturday
Replacement One Connect box arrived today -- exact same power cycle. I was 99% sure it was a bad box. Should I try replacing the cable and/or power cord? Is it possible it's the actual display that's causing the power cycle? I see it say "the frame" and a channel number, and even hear audio for a second or two before it reboots.
... View more
Thursday
I feel your pain. 2020 Frame 55" - exact same power cycle issue started last week. Ordered a used one connect box on eBay for $59.
... View more
2 weeks ago
I will follow up when my replacement/used box arrives next week. I did find the same model $ on eBay for ~$60.
... View more
2 weeks ago
1 Like
Exact same thing happened today, June 17, 2022, with my 2020 Frame 55"! Had it on and noticed the audio going in and out. Walked in the room and saw "The Frame" on the screen and thought...interesting, but oh well...just rebooting. And then it did it again in less than 5 seconds. Curious... did you replace the cable, too? Or just unplug cable and plug into your replacement box? Crazy this lasted 2 years.
... View more
03-29-2021
02:43 PM
I have the 2020 Frame 55" and have no sound issues with any of my apps - including HBO Max. Do you keep your TV updated? I have to use USB because the auto update built-in always says up-to-date when it's really not.
... View more
01-04-2021
07:18 AM
Yeah, it's crazy it hasn't at least been corrected?? But at least it's done now - i got over it and you probably will, too - lol. I hope you enjoy your TV!
... View more
12-30-2020
11:54 AM
Hey! this is a known issue by many, but not ackowledged or fixed by Samsung in 6+ months. You're going to need to buy longer screws. Search the forum for "2020 frame feedback".
... View more
12-24-2020
06:19 AM
I'm glad it worked for you. It is sad 1) Samsung has no effective means to receive and review feedback from customers (or simply chooses not to), and 2) customers are still having this same issue 7+ months later. Shows a true lack of quality control.
... View more
11-21-2020
06:39 AM
Your retailer is responsible for the product they sold you, sorry. "Little box" - do you mean the One Connect box? it's not exactly little. There would have been a huge missing box inside the bigger TV box.
... View more
11-19-2020
02:34 PM
I'm pretty sure you have the incremental version. Don't go off what is shows on the software update screen; go to support > about tv.
... View more
10-02-2020
09:55 AM
That's not something you can reset; the panel will need repair or replaced. Hopefully, you're under warranty.
... View more
08-30-2020
09:12 AM
Yep, I'm sorry you have the problem, too. I actually think the issue is the holes aren't drilled right / deep enough in the tv...but who knows. No one at Samsung will understand / care, so hopefully buying longer screws like I did will work.
... View more
08-18-2020
01:16 PM
Exactly. That's just one ambient option that shows news tickers. Ambient mode as a whole is not going away.
... View more
08-17-2020
03:07 PM
Did it say ALL ambient modes are being sunset? I have a 2020 frame and got a message that the headline news option in ambient mode was going away -- it did not mean all ambient modes were going away.
... View more
08-10-2020
08:26 PM
1 Like
Hey there. My 2020 55" Frame has Samsung Health. Are you on the latest firmware? FYI...mine did NOT find the latest version by checking online via the menu; I had to download to a USB stick and flash old-school style.
... View more
07-23-2020
08:52 AM
It works fine on my 2020 Frame. Check to see if you're on the latest firmware (I had to download to USB - it didn't find it by updating over wifi) and maybe reset the tv?
... View more
Re: Please help...Amazon Music not loading on new ...
07-14-2020
07:42 PM
Yep, mine works, too, now. 2020 Frame 55".
... View more
Re: Please help...Amazon Music not loading on new ...
07-07-2020
05:15 PM
I have a 2020 Frame 55". Amazon Music didn't work out of the box, or after a firmware update I did in June via USB. Definitely nothing you can do to "fix" it; Samsung is going to have to do it.
... View more
06-29-2020
01:24 PM
I have a 2020 55" Frame and have the same issue - it has never worked. I just installed firmware 1301 via USB and it did not resolve the issue.
... View more
Re: 2020 QLED Firmware 1301.5 - FILMMAKER Mode
06-29-2020
01:01 PM
Wonder why this isn't available through the TV menu? I just discovered it today and installed on my 2020 55" Frame with USB drive. Is Music Mode a new option in Ambiet mode?
... View more
05-26-2020
07:57 PM
1 Like
I've had the issue where art won't "set". you select something and nothing happens. It seems like just turning the TV completely off will resolve (press and hold power button). Hopefully that is something that can be fixed in a firmware update.
... View more
05-24-2020
06:19 AM
6 Likes
I purchased the 2020 Frame TV 55" on Friday, 5/22. QN55LS03TAFXZA There is an issue with the supplied no gap wall mount. Step 1 is to attach the bracket to the back of the TV using the 4 included screws: M4 x L14. These screws are too short. They drop right in and spin. I had to go to a large box hardware store and purchase M4 x L16 screws. Please address!! This should literally be the easiest step of the whole mount process. 800-SAMSUNG is a joke -- she sent me videos to watch and recommended I hire a professional installer. This is a premium lifestyle TV in the year 2020. The available memory/storage is awful. After installing 4-5 apps the available storage remaining was 7%. A few hours later, it was at 3%. I have not installed ANY personal photos yet. Guys, this is a serious concern. How is this TV going to hold up for 5+ years if we're low on memory out of the box!! This is a major shortcoming and Samsung should address somehow. There are things like eManual (50MB) and Disney+ that are pre-installed and you cannot uninstall. This TV should have at least another 500MB to 1GB of available storate.
... View more
Manage the boards you are following
Nothing to display here yet.
To follow a board, click on "Subscribe" in the "Options" dropdown.
