CLF
Samsung Care Ambassador
- 413 posts
- 83 likes given
- 41 solutions
- 222 likes received
- Samsung Community
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- About CLF
yesterday
Hey, @user0f5CfHRQ9H I think if you're on the recents tab and you tap on the 3 vertical dots in the upper right hand corner of the screen and select the option calls to show it will have the options your looking for. We can also select contacts individually and view our history of calls, messenges etc. Best regards, CLF T-mobile Galaxy S9 SM-G960U Android 9.0 G960USQS7CSK3 Security Patch Level December 1st , 2019
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Tuesday
Hey, @zachjf2021 Yeah I agree some of the animations are not very smooth. We will be installing Android 10 one ui 2.0 soon enough so maybe the new animations will be an improvement. CLF
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Tuesday
Hey, @userQO3CEW4dA2 That's a pretty good feature request. I would tag this so that the app developers can find it more easily when they are looking for community feedback and feature suggestions. In the meantime I'm sure you're familiar with the gallery apps option to hide albums. The kids probably are too. Knox Secure Folder works well for that. I've set it up a few times to see how it works. The gallery is there as a default. The pictures I added don't show up in the main gallery app and we password, pin or biometric protect them. There are also some apps like file managers ect in the play store that might be able to do that but I prefer to use Samsung or Google for stuff like that. Best regards, CLF
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Monday
Hey, @usergazbsdTjKD Sound picker is a default system installed service. It provides users with the option to assign standard default and custom ring tones and notification tones. You might be able to find it in system settings /Apps /show system apps and search for Sound Picker. Once you locate it you can open it's settings menu and select force stop then open storage and clear the cache and data. Best regards, CLF T-mobile Galaxy S9 SM-G960U G960USQS7CSK3 Security Patch Level December 1st , 2019
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Monday
Hey, @wclayton97 I'm not sure if this is an option in your settings with the galaxy S10. This really depends on if Bixby is using Samsungs voice input for voice to text processing. On my S9 I open system settings, general management, language and input. On the menu that opens I select select on screen keyboard. The new on screen keyboard menu has an item titled Samsung voice input. I select that its menu has the option to turn on or off hide offensive words. It's on by default.
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Monday
Hey, @Jon-Garrett I hope so too. Changes were made to the messages app customization settings menu. Your running a newer version than I am so I'm not sure how to set custom notifications or if we can on the latest version. Anyway I'm glad you were able to to remove him from the main notifications menu. Thanks for the reply, Take care, CLF
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Monday
Hey, @Chicharitoh I'm running the Samsung messages app. I opened the messages app settings menu and selected more settings. A new menu opens with items text messages and mms messages. I selected each one and both have the option for turning delivery reports on or off. You should have the same option available. Best regards, CLF T-mobile Android 9.0 Galaxy S9 SM-G960U G960USQS7CSK3 Security Patch Level December 1st , 2019
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Sunday
Hey, @Abeobaid I'm not sure but I think that that's something the carriers would have to implement. It's pretty much their service. I'm sure they could work with Samsung to get that tile in the quick access menu. It's a good feature request for anyone that is on mobile data most of the time and wants to save their high speed data for more important use. I haven't used 3g/2g in a very long time. Best regards, CLF
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Sunday
Hey, @userDzwrJTLhQi As far as I know Samsung doesn't place any restrictions on the use of biometrics with financial institutions. My financial institution implements the use of biometric sign in by comparing the fingerprint I'm using with the fingerprints I have registered on my phone. If I add an additional fingerprint then it will not allow the biometric sign in until I sign in manually with my account information and register my new fingerprint with the banking account security software. Remember a few months ago there was a vulnerability regarding the on screen finger print reader. A lot of financial institutions blocked the use of fingerprint sign in. Once the issue was resolved most of them but not all reactivated the biometric sign in. I had a similar issue once and removed all my registered fingerprints cleared the cache and data from the banking app added new fingerprints and set the banking app biometric sign in back up and haven't had any issues since. Best regards, CLF
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Sunday
Hey, @userbHifBScz0H Open system settings / Display. T-mobile Android 9.0 Galaxy S9 SM-G960U G960USQS7CSK3 Security Patch Level December 1st , 2019 Best regards, CLF
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Saturday
Hey, It sounds more like a third party app monitoring your mobile data usage because it specifically points to Samsung internet. I think when the messages arrive open system settings notifications to see who sent the most recent notice. Or tap on the notification and see if it opens up the app that sent it. Best regards, CLF
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Saturday
1 Like
Hey, @Jon-Garrett Thanks for the reply. The image is the menu that shows he has been added as a new category. Regardless of how this occurred I have tested a couple of ways that should remove him as a separate category. One way is to delete the conversation and send him a new message. It doesn't keep the customization data and sets it back to the default. Another way is to open Samsung cloud and select backup. Remove the checkmark from all and select messages. Backup the messages. Open the messages app, delete the conversation, open Samsung cloud and select restore. Remove the checkmark from all and select messages. Restore the messages.. This works the same as deleting the conversation but you bring back the previous conversations with Andrew. This isn't the way we normally clear it as a new category but it works until you figure out how to change it back to the default. I added my phone number to my contacts and used my initials for the name. Send and receive sms and mms. Set up the customized notification tone. it adds it in messages app settings as a category. I used both aforementioned methods and they each removed it as a separate category and reset it to the default. Best regards, CLF I'm also waiting for the S20. I'm thinking about the plus model for the first time. Normally I stick with the base model. T-mobile Android 9.0 Galaxy S9 SM-G960U G960USQS7CSK3 Security Patch Level December 1st , 2019
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a week ago
Hey, If all else fails backup your messages to Samsung cloud. Clear the cache and data set it back up and then restore your messages. This might set them all to the default settings as far as custom notifications are concerned. CLF
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a week ago
If you open the Samsung messages app, settings, notifications and tap on the name Andrew does it open a new notification options menu? The reason I ask is that I set up a custom notification category and left the notification tone as the default. When I tap on the name the custom menu opens. I also noticed that turning off the switch turns off the notifications ssound and pop-up ect but the messages still send and receive silently. CLF
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a week ago
Hey, @Jon-Garrett If you open a conversation with a contact and tap the 3 vertical dots in the upper right hand corner of the page a customization menu opens. When you set the notification type to custom and set a unique notification tone for this contact it will add them to the messages app notification settings menu as a new category. Once that is done you have a lot of options for that particular contact. You can choose not to show text messages notifications on the lock screen, change from sound and pop-up to sound or silent ect. If you open the contacts conversation and use the same customization menu and set the notification type to default it will remove them from the list in the messages app settings menu. It will show 1 category deleted afterwards. Best regards, CLF T-mobile Galaxy S9 SM-G960U G960USQS7CSK3 Security Patch Level December 1st , 2019
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2 weeks ago
Hey, @userLrNb52XLU8 Yes. I noticed last year when they switched storage cleaners. I did a search for +360. It has access to a lot of data but I have no idea what it actually collects and sends out. Whatever it is it's too late to worry. Best regards, CLF
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2 weeks ago
Hey, @Noizee I had a feeling that you might have considered that. It would be a good in app option to be able to export them into folders that we can sort by date or conversion. I think a lot of people would use it. Thanks for the post, Take care, CLF
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2 weeks ago
1 Like
Hey, @zachjf2021 I have the galaxy S9 and pre-ordered the 64 gb model. I have used around 26% of the storage space or 16 gbs. The all inclusive other apps is using 10 gbs of the total 64 gb. Photos, videos, music files etc are also using a few hundred mbs of internal storage space. That leaves my available storage space at 47.3 gb. Doesn't seem to far off from what you're averaging. Unless of course you have the 128 or 256 gb model. I've heard rumors that Android 10 includes some improvements to android run time and garage collection so we might get better storage management. Best regards, CLF T-mobile Galaxy S9 SM-G960U G960USQS7CSK3 Security Patch Level December 1st , 2019
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2 weeks ago
Hey, I haven't tried this so it's more of a question than an answer. if you back up your current S10 messages. Then open the S9 cloud backup and use its restore option to restore the old messages to the S10 Will it add those to the current messages or remove and replace the current messages with the old ones? If it removes and replaces the current S10 messages you can always use the S10 backup you just updated to restore your S10 messages. There might be someone in the community who has tried this or knows how the restore functions when using two different backups to restore. I would wait and see what they say before trying it. I really just liked the topic and the really good question you have about this. Best regards, CLF
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2 weeks ago
Hey, I received that email from Samsung a long time ago. As Long as your using Samsungs cloud storage you shouldn't have to worry. I use Samsung Cloud Drive primarily. I have a few gallery albums syncing. Every once in a while I do a manual backup of some apps. And a few apps are auto syncing like Samsung pass, notes, etc. Best regards, CLF T-mobile Galaxy S9 SM-G960U G960USQS7CSK3 Security Patch Level December 1st , 2019
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2 weeks ago
Hey, @Samsung_ILpo3dP If you set up find my mobile using your Samsung account email address and password you should be able to go to the find my mobile website and change the pattern remotely. Best regards, CLF T-mobile Galaxy S9 SM-G960U G960USQS7CSK3 Security Patch Level December 1st , 2019
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3 weeks ago
Hey, @usert61iaMKagq Where did you back up your gallery data to. The Samsung cloud gallery sync database or Samsung cloud drive? CLF
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3 weeks ago
Hey, @Abelbambam Have you tried share when your device is in safe mode? CLF
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3 weeks ago
Hey, @userClUSnLEix8 My S9 battery usage time remaing is based on my usage over the last seven days. I factory data reset a few weeks ago and the first time battery usage learning process took about five days. I see in the image you provided that learning the battery usage pattern is 43% complete. As long as long as the percentage available keeps getting higher everything is running the way it is supposed to. I would give it a few more days and keep an eye on the percentage available. Best regards,, CLF
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3 weeks ago
Hey, @varun2219 Really good questions I think. I'm on Android 9.0 and running the December 1st security patch. I'm seeing the exact same thing that you are. I turned off the vertical gestures for expanding the notification bar and opening the apps drawer while testing. The widgets swipe feature sounds pretty cool. I think we are both running the latest versions and they were removed with one of the recent monthly updates and also updated when you joined the android 10 beta program. I don't really know. Best regards, CLF
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3 weeks ago
Hey, @varun2219 Mine is working fine I just set it back up. I'm not sure if you're referring to the widget itself or the weather channel information page it loads when we tap the widget. My 3 weather widgets only show my current location. No matter if I resize them or swipe on them in any direction. When I open the weather information page and swipe it shows all the locations I've added. I can also open the weather page, tap location, tap any of the locations I've added, and it loads their weather information. Everything works great but the widgets don't seem to do anything other than open the main app. Best regards, CLF T-mobile Galaxy S9 SM-G960U G960USQS7CSK3 Security Patch Level December 1st , 2019
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3 weeks ago
Hey, @PonderBot I expect we will be able to install the public release of Android 10 a week or two after the GS9 beta program ends. The carriers will release them in waves as they always do. Maybe mid to late January or February 2020. Best guess CLF T-mobile Galaxy S9 SM-G960U G960USQS7CSK3 Security Patch Level December 1st , 2019
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4 weeks ago
2 Likes
Hey, @userXtsgcad5Ta The galaxy S10 and the Samsung messages app are RCS compatible or capable. Your carrier is also running a RCS network infrastructure. The messages app scans your contacts and connects to your your carrier database and determines how many of your contacts are using RCS capable phones and their RCS network infrastructure. It marks the contacts with a blue dot if they have met the requirements for sending and receiving messages in chat mode. You should be able to send and receive multiple large image files at full resolution. Also uncompressed video files and your text messages character count limit should go much higher. When you send mms and text messages to contacts without the blue marker the messages app will send and receive mms and text messages using the standard messaging format. Best regards, CLF
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4 weeks ago
Hey, @Samsung_VPqvwNA If you haven't already done so open biometrics and security/ other security settings and turn off make passwords visible. It shows password characters briefly as you type them. On my phone it does this but then replaces each character with a small white dot. I'm thinking if it doesn't show the password characters at all then there shouldn't be any password characters to leave behind as a ghost image. I also have set mine to confirm pin without tapping ok. This way it unlocks and loads the homscreen automatically as soon as I type in the last character. Best regards, CLF T-mobile Galaxy S9 SM-G960U G960USQS7CSK3 Security Patch Level December 1st , 2019
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