CLF
Samsung Care Ambassador
- 352 posts
- 143 likes given
- 66 solutions
- 322 likes received
- About CLF
3 hours ago
Hey, @MrsCollier On my S9 it's located in System settings, Biometrics and security. Once it's set up there should be an option to add it to the apps drawer for easy access. There is also a shortcut to secure folder In the quick access panel. Best regards, CLF
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10 hours ago
Hey, @FredF I've noticed that 2fa sign in process has an option to not use the 2fa the next time you sign in to the current website. It adds the website to the trusted devices list. It works good for me. I set mine up to send the code to my device so it doesn't use the Samsung messages app. I really don't know which one is most secure but I prefer send to device. I set up a sim card lock to require a pin code. I tried it for a while it's ok but adds another step when powering on. I turned off cellular data and signed into this website with no issues. The only real issue I've had in the past is that it was trying to use 2fa during the phone setup process after a factory data reset. There is no way to access the messages app at that point so I had to skip setting up the Samsung account and finish the setup. I recently factory reset and it seems the issue has been resolved. Best regards, CLF
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Wednesday
Hey, @G-ProPIA I have the galaxy S9 and some new features were added to Android device personalization services. One of the new features is screen attention. This uses the front facing camera to override the screen time out just as the smart stay feature does. It might be worth checking to make sure only one it active at a time. I tested smart stay and it's running great on the S9. I disabled the device personalization service for a while. Best regards, CLF
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Monday
Hey, @CUTTaRUGG You are always welcome. It doesn't really look like a setting menu to me either. Looks more like it's indicating the two options above are the dark mode options. Best regards, Have a great day, CLF
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Monday
10 Likes
Hey, @CUTTaRUGG It sounds like you have dark mode set up to turn on as scheduled. The default schedule is sunrise and sunset. We can also set up a custom time. System settings, display, underneath the dark mode/ light manual selections you should see an item titled Dark Mode Setting. Select that and the scheduled time settings will appear. Best regards, CLF
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Sunday
Hey, @acharles73092 The only place I could find delta browser is in the play store. Open the Google play store and select the 3 horizontal bars at the top left side. On the menu that opens select my Apps and games. Once that is open select the tab titled installed. Scroll down the list, find the app delta browser, tap it and select uninstall. It really should be listed in system settings apps. It's suspicious if it's not there. I searched the Samsung galaxy store and it's never heard of it. The search option doesn't get past delta and then goes blank. The only thing it shows for delta are a few games. Best regards, CLF
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a week ago
Hey, Open the notes app settings menu. On the notes app main page Tap the 3 horizontal bars at the top left. A menu will slide in from the left. Tap the gear icon at the top right corner for the settings menu. There should be an option on the menu to convert all the old notes formatted with the old notes sdoc file format to the new sdocx format. The unknown app that it wants to install is an add on created by Samsung to help smooth out the conversion process from sdoc to sdocx. It's safe and harmless. It should have given you an option to open a setting menu where you can temporarily allow the Samsung Notes App to install apps from unknown sources. System settings, apps, tap the options menu 3 vertical dots in the upper right hand corner, special access, install unknown apps and select the Samsung Notes App. Turn on Allow From This Source. Be sure to set it back to not allowed when you have finished installing the add on. Best regards, CLF
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a week ago
10 Likes
Hey, @userwYfuJq6w4k This same issue has occurred several times in the past. One was the members app. Another was gear connected to the phone. I think it was a smart watch. Both of them started writing hundreds of log files. Those were resolved quickly. A good place to check for those types files is to open the my files app, internal storage. Find the folder titled Android, long press it to select and a menu will slide up at the bottom of the page. Select details and a screen will pop-up and show the amount of storage space it's using. Best regards, CLF
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2 weeks ago
Hey, @HeyHeyHayden I've noticed that Samsung cloud backup, apps, doesn't include Samsung Notes or the Samsung gallery data. If I open restore and tap the chevron on the right side of apps it opens a list of the apps it backed up. The notes app and gallery app are not on the list. For the notes app I open the Notes App settings menu and set up sync to my Samsung account. I verify it's syncing by opening Samsung cloud, other synced data, Samsung Notes is turned on and the last time synced is the current date and time. This brings all the notes back. For the Samsung Gallery data it really depends on which account you're using to sync the pictures and videos. Your probably aware that next year Samsung cloud gallery sync and Samsung cloud drive are going to be removed from Samsung cloud. We have the option to transfer our gallery data syncing services over to Microsoft onedrive. If you're still using Samsungs cloud gallery to sync your data you might try opening Samsung cloud, Gallery, turn on sync, tap on the left side of sync and select albums to upload. Select the albums you normally sync and the images should all be restored to your gallery app. If you switched over to Microsoft onedrive that can be accessed using my files. I've never used the Google backup option so I really don't know what it backs up and restores. Best regards, CLF
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2 weeks ago
1 Like
They kind of snuck this one in as a system app. Probably wouldn't have been noticed by most people if it weren't for those annoying notification you asked about. Thanks for bringing this up. I hope something positive comes of it. CLF
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2 weeks ago
1 Like
Hey, @userBwHIjqnKIR I recently installed the October system update. I noticed these in the apps manager. Carrier Hub, Carrier Device Manager, MCM Client. It writes Carrier Hub, Processing Request to the notification log file in groups of five at different times in the day and night. Aside from the permissions we're allowed to deny the all permissions gives it access to everything else on our phones. It's installed as a system app and is exempt from battery optimization, disable, uninstall, etc. On my S9 the notifications are set to visibllity private so I never see them in the notification panel. I found one of the apps or services that send one of the notifications in system settings, location, at the bottom of the page. Network Data Analytics. When I tap it a while screen opens and states it's disabled. Writes the notification log files every time. So they've installed T-mobile /sprint software on my phone as a system app, it's not running properly and there's nothing that can be with it. I really don't need more software collecting data for analytical purposes. They already have the T-mobile app, T-mobile pr adapt and another option that allows them to collect data for diagnostic analysis. I don't know if this was causing the recent battery usage to decline or not so I factory data reset and it's back to normal. The notifications are still being logged. This is not something I want on my phone. Best regards, CLF
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2 weeks ago
Hey, @useraDSsxtzQnR It depends on the app we're using. My files, Samsung Notes, Google drive, Samsung internet bookmarks, Samsung gallery are a few apps we can add subfolders to. I don't know what the subfolder limits are or if there are any. Best regards, CLF
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2 weeks ago
Hey, @userEPv8gS7fLN It really depends on how the sms is being sent to your phone number. If they're using your carriers default sms/mms email address then the carrier can block them. Mine has an option in my website account for this. I turned it on a few months ago and haven't had any since. Messages sent using a short code from an unknown source are more difficult. I don't know if carriers can even block them. I get them from my carrier, financial institutions and a few others that I can control. The unknown ones I never touch I delete them and hope they give up. They are fishing. Best regards, CLF
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2 weeks ago
Hey, @Corey214 After any system update of this size I wipe the system cache partition. This really does help clear up the lagging most of the time. I factory reset yesterday just because I haven't done that in a while. Everything seems to be running smoothly today. Best regards, CLF
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2 weeks ago
Hey, @useru48Znce3k4 I'm glad to hear that you were able to find the trash bin. Sometimes these things don't show up the way they're supposed to. Thank you for sharing the results I really appreciate it. Best regards, CLF
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3 weeks ago
Hey, @mjofficial T-mobile SM-G960U updated yesterday morning. Size 803.47 MB. CLF
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3 weeks ago
1 Like
Hey, @TakaraFeng I activate or install secure folder every once in a while just to see what's new and if it's still running great. After a few days or weeks I open up its settings menu and down near the bottom there is an option to delete all the data including any secure backups and the storage space it has reserved. This turns it off completely. No battery usage, memory usage, no data or battery usage. Once that's done we can also clear the cache and data for the secure folder app. I've never had an issue with this method. Best regards, CLF
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3 weeks ago
1 Like
Hey, @momonthego Some but not all carriers can block them on their side so they never get to our phones. Some have blocking options available in our online accounts while others require us to call them and they will block them for us. My carrier has an option to block messages using their email address. I turned it on and haven't received any of them since. If you're not sure call your carrier and ask them to block those messages. Best regards, CLF
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3 weeks ago
Hey, @Ronk99 Open the gallery app settings menu and look for cloud sync. Tap the switch to turn off cloud sync. If you tap on the left side it should open the Cloud service interface your currently using. There might be another option to turn it off. There might be an option in the cloud sync service interface that allows you individually select the albums you want to sync to cloud storage. CLF
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4 weeks ago
Lol, yeah like they should judge. Aware, malware and some I've probably never heard of. I think got most of that sorted out. I stick with apps I've know and trusted over the years. CLF
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4 weeks ago
Hey, @Ronk99 They are most likely being synced to Microsoft one drive or Samsung cloud gallery. CLF
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4 weeks ago
1 Like
Hey, I'm not sure about the community forums rules about this but a year or two ago I joined several conversations about installing updates for the messages app from mirrorapk or apkmirror. We were trying to get rcs chat running. No rule violations that I remember. I only worry that something goes wrong for one of our people and causes them harm. This one worked out great. I scanned it, it's clean. Thanks again, CLF
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4 weeks ago
1 Like
Hey, @SHADOWGATE Yes I understand and agree. The first thing I do after installing an apk is set the install from unknown source back to not allowed. The only time I normally suggest that it's safe to install is when it's from Samsung, recently one for the new notes app. After reading your post I did a quick internet search, found it, installed it and set it up. It's running great. I might be getting head slapped for this later. Thanks for the information. Best regards, CLF
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CLF
Samsung Care Ambassador
in Samsung Apps and Services
4 weeks ago
- last edited
4 weeks ago
by
SamsungRei
4 weeks ago
1 Like
Hey,
This is not an attempt to make you look foolish or show disrespect regarding the detailed capabilities and features of the the app that you have provided.
The name of the app is tap tap. <edit>
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CLF
Samsung Care Ambassador
in Samsung Apps and Services
4 weeks ago
- last edited
4 weeks ago
by
SamsungRei
4 weeks ago
1 Like
Hey, @SHADOWGATE That sounds pretty cool. I think they should name it something catchy like tap tap. It would be cool if they were to create an app shortcut icon, like a finger tapping a circle or something, but that's just me thinking outside the box. Obviously I have no idea where to find it or what its actually named and even if I did I wouldn't know how to install it. Lol Nice find. Best regards, CLF
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4 weeks ago
Hey, @userJgbrZrHhCr Open Samsung cloud, select the drop down menu (three vertical dots upper right hand corner) and select Notice. Select end of certain Samsung clouds feature notice. This is a very detailed description of the changes coming next year. Personally I choose not to transfer the cloud services and data to Microsoft one drive. CLF
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4 weeks ago
Hey, @userJgbrZrHhCr Yes contacts can still be backed up and restored. They can also still be synced. We also have the option to export them to a vcf file format for safe keeping and import them using that file. The ending dates are split into two groups with different time-lines I have no idea which group I'm in but apparently mine ends in March. Lol. Contacts are safe. Stay safe, best regards, CLF
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4 weeks ago
Hey, @userJgbrZrHhCr It will still have the backup and restore service contacts app included. It will still have sync services contacts included. It will remove syncing gallery app photos, videos screenshots ect. It will remove Samsung cloud drive. Just to be sure about contacts I opened the Samsung cloud app and got an interesting pop-up move to Microsoft drive process screen. I added an image below that shows a new ending service date. I've already moved everything out of them. Best regards, CLF
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4 weeks ago
Hey, @bobf234131 You're always welcome. That one was aggressive and wouldn't let me out. Lol it took my gallery app hostage until I agreed not to grant it any permissions. Geez.. Thanks for the reply and I hope this helped a little. Take care and best regards, CLF
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4 weeks ago
Hey, @bobf234131 When we select the shared albums tab at the bottom of the page for the first time it brings up the setup process. All I did was follow the process step by step and deny the permissions it asked for. When finished it should show a page with the option to add a shared folder but nothing else. You won't see the setup process again unless you decide to share a folder then it will ask you for the permissions again. CLF
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