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Friday
Hey, T-mobile Galaxy S9 SM-G960U G960USQS6CSGB Security Patch Level July 1st, 2019 I have read your post and that notification sounds really annoying. There are so many apps and services that need access to your Samsung account. Notes, pass, gallery sync, push, etc and every time they try to sync or sign in the notification comes up. I would suggest that you add your Samsung account back to the phone and check all the information for accuracy. Once the account is activated and set up you should not get that notification anymore and you can use all the Samsung apps again. If you want to verify that you can sign in to the Samsung account go to the website below, tap sign in and enter your email address and password. https://account.samsung.com/membership/intro CLF
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Thursday
1 Like
Hey, For meeting there are several different options available. Prior to the meeting we can swipe down on the home page to pull down the quick access panel. Tap on the do not disturb icon and that will silence incoming calls. Long press on the do not disturb icon and it will open the settings and configurations menu. Lots of good options in there. We can also turn on easy mute. If you place the phone face down on the conference table it will automatically silence incoming calls. I don't know if this works if the phone is in a pocket facing inward. When you sit down the phone would be faced down. We can always pull down the quick access menu and Tap the volume icon once for vibration mode or tap it again for mute mode. You can edit the button order for the quick access panel and move the volume and do not disturb icons up to the first row so you don't have to fully open the quick access panel. Edit: I have not tested this during incoming calls yet. Use the Bixby button single press option to execute a quick command that sets the ringtone volume to 0 or to change the sound mode to mute. CLF
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Tuesday
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Hey, I open settings/lock screen and scroll down to notifications and tap on the left side to open the settings panel. Style can be brief, icons only and detailed. We can turn the screen on without touching it by turning on lift to wake or easy screen turn on. I have the style set for brief and I use easy screen turn. After the screen is on I swipe down on the message and it displays the entire message without unlocking the phone. We can also tap reply and use our fingerprint to unlock the phone and open that particular message app conversion and reply. There's also an app I think it's called good lock that has a plug in that lets us add app shortcuts to the bottom of the page with the phone and camera app. Looks like a dock with 5 icons. I'm not 100% sure on that one. CLF
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Monday
Hey, I've never seen a baseband version that doesn't match the build number. Is that normal for carrier unlocked phones? Just curious. CLF
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a week ago
Hey, It's always been ln the list of folders but it doesn't have a marker icon in the lower right corner like the pictures or music folder. I would try adding a new folder Notifications and copy a music file into it. Open Settings/notifications and select an app notification. Change the sound and see if the music file is on the default list of notification sounds. This is just to check if the system recognizes the notification folder like it always has. CLF
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a week ago
Hey, You're very welcome. Wish I could have been more helpful. I hope you find the answer to this. CLF
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a week ago
Hey, Thanks for the update I appreciate it. This is a strange thing that it connects to the wifi network using your wifi network password and connects with the 2.4ghz radio signal with no errors. But when it tries to use the 5ghz radio signal it throws up an authentication error occurred message. I'm going to look around and see if I can get mine to do the same thing. If I find something I'll let you know. CLF The AC9 has a really strong signal output and It priorities 5ghz. Using their quick setup tool I don't see how anything would go wrong. Since a lot of settings have changed while troubleshooting the 5ghz issue I would reset it, set your password up and reconnect all the devices. Your friend has the same phone and connects using 5ghz without any problem. It must have something to do more with the phone than the router. CLF
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a week ago
Hey, I hope it helps. Don't forget the passwords have to be an exact match as well. I've also turned off guest in the router interface and I'm checking to see if it allows me to turn off the 2.4ghz radio signal. Some routers allow this and others don't. Curiousity going to get me some day. CLF
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a week ago
Hey, My isp is at&t and the modem/router is manufactured by pace industries. On this particular router the 2.4ghz and 5ghz radio signals both have to have the same ssid and the same password. It has it's own wifi network management software that requires this. Just in case your router has a similar software installed. As a last resort you could unplug all devices connected to the wifi network and factory reset the router, reconnect only the S10 and take it for a test drive. It's strange that you're only a couple feet away from the router and it's switching to 2.4ghz and your friends isn't. Have you turned off everything in the advanced wifi menu that might interfere with your wifi network connection? Does it switch to 2.4ghz when you're connected to other wireless networks? CLF
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2 weeks ago
Hey, I used to smart stay for things like this. I don't know if it still works or not these days. It wouldn't hurt to give it try. Best regards, CLF
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2 weeks ago
Hey, Yes I would do that first. Or open Samsung Cloud and open the gallery sync interface and turn sync off completely. Next I would clear the cache and data for for the gallery app again and test moving images to albums. Another option which I have used to clear up a sync issue is that within the gallery sync interface is an option to delete all gallery data from the cloud. An information page will display explaining what it does. Clear the cache and data for the gallery app an test moving pictures to and from albums. Open the cloud sync interface and select a few albums to upload and let them finish syncing. A few at a time so you don't run into any syncing issues. I've cleared the cache and data for the gallery app, the Samsung cloud app and deleted all the gallery data from the cloud and never lost a single file. I really hope this gets rid of the issue for good. CLF
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2 weeks ago
Hey, Sorry to hear that didn't help. I didn't ask but do you have sync to cloud turned on for the albums you can't use the move to album with. That's the only other service I was using when the issue started in my gallery app. CLF
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2 weeks ago
1 Like
Hey, T-mobile Galaxy S9 SM-G960U G960USQS6CSGB Security Patch Level July 1st, 2019 I'm actually glad they haven't sent me the August update Considering what the community is posting about the August update I really don't want them to send it until after all the issues have been resolved. If that means waiting another month I'm ok with that. CLF
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2 weeks ago
Hey, I saw the exact same thing in the gallery app. It either happened after I manually moved the albums to a custom view order or when I was working extensively with gallery cloud sync. I turned off gallery sync and cleared the gallery app cache and data put the settings back the way they were and everything worked fine after that. CLF
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2 weeks ago
Hey, T-mobile Galaxy S9 SM-G960U G960USQS6CSGB Security Patch Level July 1st, 2019 I don't remember device care ever sending a pop-up message asking if I want to delete a service that could be causing a problem. I would open Device Care and tap the 3 vertical dots at the top right corner and select app issue history. If you're using the storage cleaner it will close some apps and their services running in the background but it doesn't delete them. If you installed a system update recently you could try to wipe the system cache partition. Also sometimes the new security patch can block access to system resources that a third party app needs to run properly. If you're still getting that message from device care then safe mode is a good way to verify that it is or isn't a 3rd party app causing this. Edit: it might be a good idea to open system settings/apps/Samsung Internet app/storage and clear the cache files. Also open the internet app/settings and delete the browsing data and website data. It will load a little slower the first few times while It saves the new data. CLF
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2 weeks ago
1 Like
Hey, I'm glad that I could help at least little bit. I still don't like the idea that someone can take advantage of the service like that. Take care, CLF
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2 weeks ago
2 Likes
Hey, I use my Gmail app to send messages to my phone number with my carriers gateway address. When the mms message arrives I can send a reply back to my Gmail app Who ever sent that probably picks random phone numbers and mass mails the ad to all the carriers gateway addresses. Best practice is to delete any messages like that and never, reply or download the attachments. Short code messages with ads and promotions can't be blocked either. They are usually sent by businesses but you never know. The option for those is to reply with the message stop. Or just delete it. My carrier has options for blocking but I've never been able to figure out exactly how it works. It seems like it's going to block everything so I've never activated it. CLF
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2 weeks ago
Hey, I manually backed up the Samsung Messages prior to to testing and clearing its cache and data. Before I could even open the settings menu it automatically restored every conversation with the sent and received messages included. No problem at all. Except I would prefer to have an option to turn off automatically restore and do it manually. The only thing you need to be aware of is that the backup only contains the conversations you currently have. I checked this by deleting a conversation and then manually backed up my messages. Then I cleared the cache and data for the messages app again and this time the conversation I deleted was not included when it auto restored. It's a goner. Never to be seen or heard from again. I used to use a 3rd party messages when I was using chomp, textra, and all the others. I can't remember the name, SMS backup pro or something like that. It might let you back up all of the messages and keep them stored regardless of whether you delete a conversation or not. I don't know if if it's compatible with the Samsung Messages app. CLF
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2 weeks ago
Hey, T-mobile Galaxy S9 SM-G960U G960USQS6CSGB Security Patch Level July 1st, 2019 After I read your post I backed up all of my Samsung Messages app messages to the Samsung Cloud database. Out of curiosity I installed the Google messages app and set it as the default. It loaded every conversation and all the sent and received messages. Keep in mind that I haven't installed the system August update yet. I switched back to the Samsung Messages app and set it as the default and all the messages I sent and received using the Google messages app are in the conversation. Now I'm going to clear the cache and data for the Google messages app and uninstall it. Next I'm going to clear the cache and data for the Samsung Messages app and restore the messages I backed up prior to testing. Clearing the cache files never has any negative impact on the apps we're using they just build new fresh ones. I don't know how many message apps you have installed and uninstalled but personally I would clear the cache and data for them, set the Samsung Messages app as the default, clear the cache and data, restore the messages created by the Samsung Messages app and start fresh. CLF
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2 weeks ago
Hey, Although I don't particularly dislike the the Bixby AI I haven't used it very much lately. I use the volume down switch all the time when I'm watching utube videos and it never calls the Bixby app. Some 3rd party music apps include the volume leveling option so that no matter what volume level was used when encoding the the music tracks they all play back at the same volume level. One hand operation + has an option that when you swipe a handle on the edge of screen a small panel opens with the media volume slider so you never have to use the volume up and down buttons. Samsung is the developer. I have no idea why they added the quick double press I would rather have single press does nothing or opens an app and long press already opens Bixby voice. It reminds me of using the volume down and power button to take a screen shot. Half the time the power menu would open or the media volume would move to 0. Samsung fixed that one by shortening the delay for taking the screen shot when the two buttons are pressed. It works perfectly now. They do change things all the time so maybe they will change this In a future update. I hope you find a suitable solution for this one. Best regards, CLF
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2 weeks ago
Hey, Are the main complete action using options always media related? I think I would use safe mode and try to trigger that pop up panel. Seems like there's a good chance that one of those social or media apps listed might be calling the complete action pop up. If it pops up in safe mode then I would consider wipe the system cache partition. CLF
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2 weeks ago
Hey, I think I see what you're talking about. Oh my galaxy S9 it's most visible on the lock screen keypad but I also see in the system settings, apps, and icons. I'm fairly certain that it has something to do with night mode. I think it might have something to do with the default shadow in day mode being dark and then night mode inverts the text and shadow to white. Or it's always there and the bright white background just prevents me from seeing it. I thought it was my vision for a while there. It is nice to know that someone noticed it I thought it was only me.. Thanks for posting about this and hope a future update will remove the shadows. Have a good one, CLF
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2 weeks ago
Hey, Can you play the video with no issues? The image you attached doesn't show the video as it should by any chance are you syncing the camera album to Samsung Cloud? CLF
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2 weeks ago
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Hey, I think these things can be adjusted by changing the grid layout and the screen resolution. I have the S9 so I can only tell you how mine is set up and you might have a few more options. I set the grid layout to 5x6 on the homepage and the apps drawer. I have the resolution set to 2960x1440. No themes installed. The icons are a little bit larger than I like but that's ok. I hope this helps. Have a good one, CLF
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3 weeks ago
1 Like
Hey, Yeah same here. Search is great it can find almost anything. Both are good to have I think. Have a good one, CLF
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3 weeks ago
Hey, Only the Gmail app. Open settings/apps!/Gmail and at the top of the page in the right hand corner tap the 3 vertical dots. You should see an option to uninstall updates. CLF
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3 weeks ago
Hey, I normally open wifi settings advanced settings and turn off every option. I'm running speed test by Ookla and I'm consistantly getting the download and upload speeds I'm paying my isp for. Your isp website probably has one that you can use for testing. I have all my apps that have an option for mobile or wifi set to wifi only. Some of the apps take a little bit longer to to connect to my cloud account database and upload the new data and sometimes it goes much faster. It varies. Basically I think you should test the wifi signal strength and speed independenty of the apps using the wifi network. CLF
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3 weeks ago
2 Likes
Hey, Aditionally we can pull down the quick access panel and Tap the navigation icon to toggle the navigation bar buttons on and off. Long press the icon and it will open the navigation bar settings menu. CLF
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3 weeks ago
Hey, If the Gmail app is still crashing as a last resort uninstall the most recent updates, clear the cache and data, restart the phone and then open the playstore and reinstall the update. You might want to open accounts and backup first, open your Google account and sync Gmail. If there is an option to backup your Gmail with Google backup do that as well. Best regards, CLF
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3 weeks ago
1 Like
Hey, I'm running the default Samsung gallery app. If you delete photos or albums it sends them to the gallery Trash bin and we have 15 days to restore them. Open the gallery app settings and scroll down to trash and turn it on. The Samsung Cloud gallery sync interface also has a trash bin that keeps items 15 days before permanently deleting them. I haven't found anything that would allow me to save gallery images to the Sim card. I know contacts and text messages can be saved to the Sim card. CLF
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