CLF
Samsung Care Ambassador
- 261 posts
- 80 likes given
- 41 solutions
- 169 likes received
- About CLF
an hour ago
Hey, @user0v2x98vFqo I'm not 100% sure but I see a lot of people on various carrier forums asking why they installed this on their phones. They say it's used to install apps provided by the carrier. Sometimes referred to as bloatware. Most of the complaints are that they can't uninstall or disable it. I think you might be able to find out more about this by checking with your carrier? Best regards, CLF
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Saturday
Hey, @userDsV1gg0i7L Open Samsung My Files, tap the 3 vertical dots in the upper right hand corner of the page and select settings. On the settings page scroll down to trash and turn it on. Once it's turned on we can open the trash bin quickly using the tap 3 vertical dots at the top right corner of the main page. Select trash on the menu that opens. Best regards, CLF
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Saturday
Hey, @user7dR0hBtaPM Device Care has an option in Advanced Settings that resets the screen time out to the system default at midnight. Device Care, Advanced Settings, Optimize Settings. Best regards, CLF
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Thursday
Hey, @user21CsR02zDv I used to either lower the volume or pull up power menu. Since they shortened the delay time on the Volume down power key combination it works perfectly. I've been running Samsung one hand operation+ for about a year and really like it for taking screenshots. I still use the hardware keys once in a while on some open screens. Add a handle to side of screen and swipe to take a screenshot. Very simple and fast. We can change the width, height, color, position or make them transparent. So many great features and options in this small app. Runs at startup and holds around 25 mbs of memory. Maybe a good option while waiting to get the hardware keys working again. Best regards, CLF
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Wednesday
Hey, @userqInysMNUE1 It sounds like you want the phone to fully boot up but stay locked and show only the lock screen until you use your pin or biometrics to unlock it. If the phone starts booting up, displays the Samsung logo, stops booting and asks for a pin or password it's probably set up to boot using Secure Startup. On my S9 it's located in Biometrics and security. Best regards, CLF
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Tuesday
Hey, @Samsung_eu9MHHR If you haven't already tried this set the brave browser as the default browser. Open system settings, apps, Samsung internet and select Set as default. If it still shows this app is set to open by default for some actions select clear defaults. I don't know if there are any apps or services that require the specific use of Samsung internet for an action but hopefully they will be able to use brave browser instead. Best regards, CLF
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Tuesday
Hey, @user74AHjtTYiK I don't know if this is an option on the new models. On my S9 it's titled Secure Startup. It's located in System settings Biometrics and security. It explains that when the phone is locked and the data is encrypted we won't receive phone calls, alarms, messages etc. There is also an option for sim card lock that I've tried. Best regards, CLF
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a week ago
Hey, The image below shows what you should see when using the online Samsung account website. Best regards, CLF
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a week ago
Hey, If you open your Samsung account settings page and select password and security, Two Step Verification it it should prompt you for your account sign in information. Once you've signed in select text messages. At the bottom of the page select add. On the add screen make sure it has selected the correct country code and add your phone number. The next item on the list should be titled Galaxy Device Notifications. Select it and verify that it displays your current model number. If you have any issues with this you can always use the Samsung internet account website to remove the old phone number and add a new one. The link below should take you there. https://account.samsung.com/membership/intro The third image below shows the how the code is displayed when galaxy device notification is in use. No text messages are sent. Best regards, CLF
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2 weeks ago
Hey, @userqA4aahLGQJ Have you tried opening Samsung pass, select the app or web site you need to update. Once it's open you should see two options at the bottom of the page. Edit is on the left side and delete is on the right side. Select edit. The edit screen should open and show you the current password. Tap on the right side of the password entry field to bring up the keyboard. Use the back key to erase the current password and type in the new one. Save. Best regards, CLF T-mobile Galaxy S9 SM-G960U Android 10 One UI 2.0 G960USQS7DTE1 Security Patch Level May 1st, 2020
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2 weeks ago
Hey, @Samsung_Blpl7ZC Open system settings, apps. Tap the the 3 vertical dots in the upper right hand corner of the page. On the menu that opens select Reset App Preferences. Read the information notice that slides up and proceed. Hopefully @SamsungAdam will take a look at the great screenshot you provided. He can see things that I don't and suggest a few things that might resolve this issue. Best regards, CLF
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2 weeks ago
Hey, @Samsung_Blpl7ZC When I manually change a notification from Alert to Silent and minimized it does not show the notification icon on the status bar or the lock screen. The show lock screen option can be changed independently regardless of the notifications priority. There is an ai on the phone that can automatically change notification priorities in the background. If you pull down the notification panel and see them marked as silent notifications then that's what's causing the issue. If that's not it then you might try resetting the app preferences. Also Wipe the system cache partition if you haven't already. As @SamsungAdam suggests it would be helpful to see a screenshot of the notification screen messages that don't appear in the status bar. Best regards, CLF
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2 weeks ago
1 Like
Hey, @ParthPro I have the T-mobile unlocked GS9. I've been with T-mobile since the GS2. I've noticed over the years that it doesn't matter if it's T-mobile locked or unlocked the monthly security updates are usually sent out the following month. I expect the June 1st monthly security update sometime in July, July 1st update sometime in August. The pattern sometimes varies depending on what's included in the the update. If it contains important app updates and they see app crashes, and other issues then they hold the update until they get all of them resolved. I've seen them hold one or two updates for two months. I prefer this as opposed to carries the send the June 1st update out on June 5th and watching for all the issues being reported. I see a few posts like this every time. Camera crashes, messenges missing, locked out of phone, bootlooping, ect. I still find myself checking for updates every few days towards the end of the month. It must be a brain freeze or glitch. Best regards, CLF
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2 weeks ago
Hey, @Samsung_yI4xrga We can set custom notification tones and vibration patterns for each individual contact. Open the phone app, contacts or open the contacts app in the apps drawer. Select a contact and open it. At the bottom of the screen select edit. Now on the edit screen scroll down to the item titled View More and select it. Once the customization screen opens scroll down to the bottom of the page and you should see the options for customizing this contacts ring tone and vibration pattern. Best regards, CLF
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2 weeks ago
Hey, @userYd4Y0uLRn5 There are some features that are universal across most phone models. I use the fingerprint scanner to turn the screen on and unlock the phone simultaneously. This works great every time and it's very fast and smooth. I have also used lift to wake which works well just to view the lock screen. I have also used easy screen turn on which also works great and shows the lock screen. These are system installed features. I have one hand operation+ installed that provides a feature for turning the screen off using a swipe gesture. With all of these options I rarely use the power key during daily usage. Best regards, CLF
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2 weeks ago
Hey, @userPfn3VIkYYB I don't think there is an option to turn off the visual touch indication. You might want to post this as a feature request for the developers. It would be a nice option to have after the time delay interval is dialed in. Best regards, CLF T-mobile Galaxy S9 SM-G960U Android 10 One UI 2.0 G960USQS7DTE1 Security Patch Level May 1st, 2020
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2 weeks ago
1 Like
Hey, @Samsung_rg7FcLV If you haven't already tried this open system settings, apps, Gmail. Tap on optomize battery usage. On the screen that opens, select apps not optimized and select All. Use the search option at the top of the page, type in Gmail. Turn off the switch. Now that it's no longer being optimized it will always be able to send new message notifications. Best regards, CLF
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2 weeks ago
Hey, @userEJSXdH9Y6h The main body of a note only offers three font sizes. Default, Large and Very large. As far as I know we can't make any changes to the main notes page other than changing the view to Grid, List and Simple list. I'm pretty sure that the primary note manager menu and the notes settings menu follow the system display settings for Font size and style. Best regards, CLF T-mobile Galaxy S9 SM-G960U Android 10 One UI 2.0 G960USQS7DTE1 Security Patch Level May 1st, 2020
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2 weeks ago
Hey, @usernAG7vgUQlw I see in the image that you provided the sound mode is selected. If you haven't already done so select the entry titled Volume and check the notification volume level. Best regards, CLF T-mobile Galaxy S9 SM-G960U Android 10 One UI 2.0 G960USQS7DTE1 Security Patch Level May 1st, 2020
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3 weeks ago
Hey, @userdiNcp1secT This really sounds like a scheduled blue light filter on/off time isn't really turning off. Have you tried opening system settings, apps, show system apps, scroll down to blue light filter, open it, select storage and clear the cache and data. I set up a custom time 4:00 pm on 4:05 pm off. It worked fine so I turned off the scheduled time. I found a temporary workaround that works for me. If I slide the blue light filter transparency bar to the far left it doesn't affect the screen when it's on. It does still disable the settings in screen mode adaptive display though. Best regards, CLF
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3 weeks ago
Hey, @JustinW I think resetting the network settings offered by @SamsungJoJo is probably going to resolve this issue. Just in case it doesn't another option you might try is opening the wifi settings page , select the advanced menu and turn off Switch to mobile data, Wi-Fi power saving mode, Detect Suspicious Networks, and Secure Wi-Fi. If this resolves the issue try turning them back on one at a time until you find the one causing the issue. Despite the good intentions some of these could interfere with the Wi-Fi network connection. Never hurts to power off the router once in a while as well. Best regards, CLF
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3 weeks ago
Hey, @user17CuJcAz4H We turn Trash on in the gallery app settings menu. Open the gallery app select the 3 vertical dots in the upper right hand corner of the screen. Select settings on the menu that opens. In the settings menu scroll down to the entry titled Trash, turn it on. Back out to the main gallery app screen and tap the 3 vertical dots in the upper right hand corner of the page. The menu that opens should display the Trash feature. Also note this same feature has been added to the my files app and the contacts app. Best regards, CLF
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4 weeks ago
Hey, @user19ncDUhbeQ If you haven't already tried this open device care, storage, Advanced. On the page that opens select Other apps, Files, etc for more detailed storage information. I would try using Files to search for a Folder that contains the highest amount of storage usage. A good one to start with is the Android folder. Long press to select it and a menu will slide up at the bottom of the page. Select Details. This will show how much storage space the Android folder and all its subfolders are using. If it's using 40 or 50 gigabytes then open the folder and select the subfolder titled data. The data folder has a few dozen folders inside so look for a folder related to a gear app or something similar and check the details. Best regards, CLF T-mobile Galaxy S9 SM-G960U Android 10 One UI 2.0 G960USQS7DTE1 Security Patch Level May 1st, 2020
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4 weeks ago
Hey, I'm on T-mobile. I open the phone app, settings, Supplementary Services. It really depends on how your carrier set it up. Best regards, CLF T-mobile Galaxy S9 SM-G960U Android 10 One UI 2.0 G960USQS7DTE1 Security Patch Level May 1st, 2020
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4 weeks ago
Hey, @userdLB26TjEBz It sounds like you have the lock the home screen layout turned on. You can turn that option off in the one ui home settings menu. Long press on an empty space and select settings on the bottom right side. Best regards, CLF
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4 weeks ago
Hey, @userY2gmVWVRat I just wanted to you to know that I received the same sim card notification around June 4th. I powered off and cleared the system cache partition. I haven't seen it since. When I paid off the phone the T-mobile website stated that a notification was sent and the phone was unlocked. Other resources indicated that it was still locked. I didn't care either way. However after a factory data reset every time I restarted the phone the T-mobile device unlock app would crash and log the notice in device care. I got tired of it and for the first time used it to unlock the phone permanently. That stopped the crash report. I factory data reset again on June 6th and noticed that the T-mobile device unlock app is no longer installed on my S9. I haven't received the new sim card restart the phone notification since that first notice. I've been wondering if the two are related. Best regards, T-mobile Galaxy S9 SM-G960U Android 10 One UI 2.0 G960USQS7DTE1 Security Patch Level May 1st, 2020
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a month ago
Hey, @SSsSamsungS9 Network storage isn't an option in the my files app on my device. I use a third party file manager for the smb connection. I've read that it's available with the one ui 2.1 update but so far I haven't received the update. Best regards, CLF
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a month ago
Hey, @SSsSamsungS9 On my S9 my files adds them to it's home screen as the default setup. If you open the my files app settings it should show the cloud accounts at the top. Down below you should see the option customize my files home. Here we can choose which cloud accounts we want to display on the my files app home page. I've read that some carriers provide their own cloud storage services and disable access to other cloud services. Below are images of the my files settings on my S9. Best regards, T-mobile Galaxy S9 SM-G960U Android 10 One UI 2.0 G960USQS7DTE1 Security Patch Level May 1st, 2020
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a month ago
Hey, @usereUoH40y5LC Thanks I'm glad to hear that the gallery app is running smoothly. Have fun, Take care, CLF T-mobile Galaxy S9 SM-G960U Android 10 One UI 2.0 G960USQS7DTE1 Security Patch Level May 1st, 2020
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a month ago
Hey, @Alzuaree Is it just one app or several different apps? Are they installing from the play store or galaxy store? Keep in mind each of those have options for updating apps automatically or manually and using mobile or Wi-Fi networks. What is the name of the app? Best regards, CLF
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