Just bought a brand new Galaxy Note 8 from my Verizon retailer 2 months ago. Last night I let the battery die completely, and figured I'd just charge it later. (Not like this is the first time it has ever died completely.) So I plugged it in and it showed a circle with a lightning bolt, but the red charging LED did not light up. I figured since it was dead completely, it would just take a few minutes to power up. It never did. It won't charge. I talked to Samsung customer support who told me to press different button combinations to reboot it/hard reset it-- nothing worked, because none of the buttons are responsive either. The whole phone is completely unresponsive to EVERYTHING. It has never been dropped, put near water, NOTHING-- it is in perfect condition. Since it is under warranty, I took it to Verizon and got a REFURBISHED one being sent to me as a replacement. My Galaxy Note 4 NEVER had a problem like this. Why would this happen? Samsung needs to figure this out. Second of all, why am I being sent a REFURBISHED device? I just bought this brand new, and now due to a Samsung defect, I am stuck with a refurb. I can't believe it.
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