- Samsung Community
- :
- About TheRabbi
2 weeks ago
I posted the actual solution in the longer thread about this issue. Long story short: you need a new camera module.
... View more
2 weeks ago
This issue is due to a failure of camera components. It is a hardware issue. Any efforts to fix it through software are a placebo, and a waste of time. I'm not really sure why admin is soliciting phone details from people, unless they're working on behind-the-scenes repair set-ups.
If you are impacted by this defect, take the phone to your nearest uBreakiFix, a Samsung-authorized repair franchise. Most techs there are familiar with the issue by now. They will look at your phone, but likely have to order the new camera module. One week later, you'll take your phone back for the actual repair, which will take about 2-3 hours. The Note 9 is still under manufacturer's warranty, so the repair is free.
Conversely, you can also call Samsung Support and send the phone in to the repair center in TX. You'll be without your phone for about 7-10 days, but hopefully, the techs there will also be familiar with this failure, and replace the camera module.
My sister showed me her affected $1300 Note 9, and I was blown away by how awful the defect is. I told her about the uBiF route. She called, and they didn't even need to see her phone; "You need a new camera module. We've seen several of these." Her Note 9 is now FIXED, and she's a happy camper.
... View more
07-11-2019
07:59 AM
1 Like
Always sad when a company can't stand behind their product. It's like: if Samsung doesn't have any confidence in what they sell, why should I?
Yes, the Galaxy Watch is supposed to be swim-proof (I use mine for 80-minute lap swims). But I guess what they're telling you is: "Well, it's swim-proof until water damages it; then it isn't."
No wonder they're being sued for deceptive marketing in Australia.
... View more
06-30-2019
03:04 PM
Pro Mode. ISO down to 100. Aperture 1.5. Shutter speed as necessary for available light. A tripod of some sort is a must, as is a perfectly still subject.
... View more
06-27-2019
08:49 AM
In case anyone else experiences this, I figures out there's a bug in the software.
I had Cortana set as default, but when I uninstalled her, the option to assign a default Assistant disappeared from Settings (that's why I cleared Settings, suspecting that it had hard-coded to Cortana, but clearing did nothing).
So...I reinstalled Cortana, and sure enough, the swipe gesture was already configured to her. All the other options reappeared in Settings as well.
Anyway, not sure if this issue was with cortana in particular, but if you see it with trying other assistants, now you know what to do.
... View more
06-27-2019
08:36 AM
The ability to assign a default Assistant app has disappeared from my phone. When I swipe up from home, all I see is a white circle that opens nothing.
Yes, I already cleared device cache.
Yes, I already deleted Settings cache and data.
Anyone else experiencing this?
... View more
06-24-2019
08:17 PM
This card is available for Bixby. It was pretty awesome, but one day, it just disappeared. There's no way to get it back, and it doesn't even show up on the list of available cards.
Anybody know what gives?
... View more
06-21-2019
07:01 AM
I just swapped my scratched bezel out for a new one. Based on what I saw from the disassembly, that is most likely a little sliver of finish that flaked off from the bezel's underside. Or maybe debris got caught under the bezel during assembly. There is NOTHING else under there that looks like that. It's just a thin white plastic ring to secure the bezel to the body, and four tiny ball bearings and springs.
I seriously doubt you'll suffer any functional or performance loss, but if you're concerned about it, I guess you can request service. Just know that that isn't supposed to be there anyway.
... View more
06-19-2019
06:19 AM
That's par for the course with Bixby. Even when using the proper commands ("In Spotify," "In Samsung Music," "In Play Music..."), it does absolutely nothing smart.
Example:
Me - "In Play Music, play the artist Queen"
Bixby - "Who would you like to email?"
I've stopped using it, because it's frustrating and useless. It's a shame, because Bixby 1.0 could do it all flawlessly. I used to use Bixby 1.0 EXCLUSIVELY, as it could do everything Google Assistant could, AND MORE. Now, it's almost as if Google went to Samsung and said "We'll pay you to break Bixby," and that's how we got 2.0.
... View more
06-18-2019
03:40 PM
It'll roll out in waves over the next couple of months. The Snapdragon versions are unlikely to get it.
... View more
06-13-2019
06:30 PM
1 Like
You're probably the luckiest person in the Note 9 world, and don't even realize it. 😁
... View more
06-13-2019
06:28 PM
You probably got a refurbished phone which was likely sent back because of the same issues you're experiencing. Refurbishing doesn't necessarily mean it was ever fixed, so there you are. You'll probably have to put up with it until they get you a better refurbished model.
Aside from Apple, that is unfortunately how most insurance programs work.
... View more
06-11-2019
06:06 AM
2 Likes
It added 100 yards to my swim yesterday (laps have never been right though). I might have to try the swim.com app.
... View more
04-26-2019
04:56 AM
1 Like
You might not have noticed doing it, but that looks like impact damage. The screen splintering on its own would have zero effect on your speaker grille, and yours looks like a hot mess.
... View more
04-02-2019
04:42 AM
I think the Sound Assistant app will still let you set the level that warning turns on at, so you can at least avoid it until you Max it.
... View more
Re: Trade in was rejected?
03-27-2019
12:15 PM
@RedDragon wrote:
@userO5XquCRrgR people now a days define mint as brand new looking but to our surprised it has dents and hairline crack. Samsung actually hired or use a third party company for their trade in. They have to check charging, water damage cracks or hairline on camera and screen even with small burn-in on screen they will not accept it.
Burn-in on screen is not acceptable? But when you get it on a phone you own, Samsung says it's normal. Nice scam.
... View more
03-14-2019
12:15 PM
In fact, I posted a link to a video I made showing the bug in the app. Just search my posts.
... View more
03-14-2019
11:39 AM
I tried to warn everybody about this Day 1 of preorders, but one of the mods thought I was being too negative.
Ordering through the Shop Samsung app DID NOT include the Buds in the order. If they weren't in the order, you weren't going to get them. Period. I was lucky to notice that (from previous experience with that app), placed an order through the actual website, and canceled the Shop order. All was well.
Search through my posts, and you should be able to find the post(s) where I discussed this issue with the app.
So here's what SHOULD happen now. Once you finally get through to customer service, they SHOULD give you a coupon equal to the cost of the Buds, to be used exclusively for the Buds. That's what they did for me when I didn't get the promo order with the last item I ordered through the app. You can even point them to this post to show this was a known app issue, which resulted in you not getting the promo.
And for future reference: DO NOT use the Shop Samsung app for orders of any kind.
... View more
03-08-2019
10:45 AM
The voice unlock thing is a Google thing; they killed it. Samsung, OTOH, still lets you do it with Bixby. As for some of your other issues, be sure to revisit app settings and see if everything is still set as you'd expect. You might want to check out some YouTubers like JimmyIsPromo and Sakitek; they have several how-to and tip videos for the new UI.
... View more
03-05-2019
12:55 PM
Early reviewer units only had a protective shipping film. A lot of people mistakenly think THAT'S the screen protector retail units will have.
... View more
03-05-2019
12:21 PM
1 Like
Mine said 3/15 when I ordered the first day of pre-orders, but I'm getting my Tmobile S10+, Prism White, 128gb via FedEx TOMORROW!
... View more
TheRabbi
Halo
in Galaxy S10
02-22-2019
12:38 PM
- last edited on
03-09-2019
07:41 AM
by
SamsungZell
02-22-2019
12:38 PM
Your picture finally uploaded. I selected the Buds as well (in fact, there was no way to even REMOVE them, even when I tested the Remove button). However, I got NOTHING like the confirmation you did.
@AdamCenteno wrote:
Yes, I did. I pre-order the Galaxy S10+ and had the option to receive the Galaxy Buds for free; of course, I did. Here is the screenshot of my order.
... View more
TheRabbi
Halo
in Galaxy S10
02-22-2019
12:38 PM
- last edited on
03-09-2019
07:41 AM
by
SamsungZell
02-22-2019
11:32 AM
1 Like
Keep trying. I got the same on Tmobile, but tried about 20 minutes later. Only difference was shipping date a week later. They may be shipping in batches.
... View more
TheRabbi
Halo
in Galaxy S10
02-21-2019
07:40 PM
- last edited on
03-09-2019
07:42 AM
by
SamsungZell
02-21-2019
07:40 PM
1 Like
Mine did too, but it's nowhere on the invoice or order email. Reason I ask is because the same nonsense happened when I preordered the Galaxy Watch: They claimed I never selected the free leather band promotion.
@userr8UbQBQlOO wrote:
Mine had it right on order when I paid.
Same as phone and had ship date by March 8th same as phone does.
... View more
TheRabbi
Halo
in Galaxy S10
02-21-2019
07:40 PM
- last edited on
03-09-2019
07:42 AM
by
SamsungZell
TheRabbi
Halo
in Galaxy S10
02-21-2019
03:56 PM
- last edited on
03-09-2019
09:07 AM
by
SamsungZell
02-21-2019
03:56 PM
The rep said he has no way of seeing that information.
... View more
TheRabbi
Halo
in Galaxy S10
02-21-2019
03:56 PM
- last edited on
03-09-2019
09:07 AM
by
SamsungZell
