Samsung Care Ambassador
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- 1062 Likes
- 117 Solutions
- 11 Posts
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yesterday
@usereuvdODG1ri Just so you know, there is no troubleshooting script. Folks who answer posts like this are just trying to help based on their experiences and what they've gleaned from forums as to what possibly helps. Throw an international phone into the mix and that just makes it all the more difficult. Your suggestion to report the issue to your regional Samsung is good advice and normally the Samsung Moderators will respond to posts of non-US phone users saying as much but they've been absent as of late. I'm actually unsure how "Big Samsung" responds to problems with phones being used outside their regions or how, for instance, Samsung s upport in S. America is able to troubleshoot a problem with a USA T-Mobile update .
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yesterday
First thing to try is Settings->Battery and Device Care->Battery->Background Usage Limits->Never Sleeping Apps and add your music service of choice. As stated above, some music services wont keep playing unless you pay for a subscription.
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yesterday
1 Like
Remove the case, even if it's a Samsung OEM case and then the connect or reset/connect again.
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yesterday
Make sure it's charged and then Hold the power and vol down buttons until either the Samsung logo appears or 60 seconds has elapsed. If it doesn't reboot then try it again.
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yesterday
I assume that with the phone fully charged, you held the power and vol down buttons until the phone rebooted or m60 seconds had elapsed?
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yesterday
Put your Airpods into pairing mode. Put your AirPods into the Charging Case. Keep the lid of your Charging Case open. Press and hold the setup button on the back of the Charging Case. When the status light begins to flash white, your AirPods are in Bluetooth pairing mode. On the phone, pull down the menu and then long press on the Bluetooth icon. Toggle Scan on Now you should see and be able to pair the airpods with the phone.
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yesterday
As it is, HEIC is hardly universally implemented in photo editing software and nobody that I can find has JXL. I'd personally would rather see Samsung spend their resources on a better RAW implementation than the poor one they currently have. I'm much more concerned about getting all the detail I can from a photo, not size.
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yesterday
That functionality is now in the Galaxy watches. From a marketing perspective it didn't make sense to have it both in the phones and the watches and the watches do it more seamlessly.
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Wednesday
Not sure what this has to do with this forum but as a BBS operator through the 80's and 90's it sure brings back some fond memories 😉
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Wednesday
I don't know why I didnt suggest this earlier. Try Settings->General Management->Reset->Reset Network Settings
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Wednesday
Verizon S21Ultra updated this afternoon, no issues and no documentation to speak of describing changes so they must be all security and some bug fixes.
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Wednesday
Tab S6 Lite over Tab A8 Stylus included 41g lighter ( 467g vs 508g) 2x faster downloads( 600MBits/s vs 300MBits/s) Has tilt sensitivity Has a built-in HDR mode 1.5x faster uploads( 150MBits/s vs 100MBits/s) Has a CMOS sensor (lower power) 2nm smaller semiconductor size(bettr performance, less pwr) Lifted from: https://versus.com/en/samsung-galaxy-tab-a8-10-5-vs-samsung-galaxy-tab-s6-lite-lte#:~:text=Samsung%20Galaxy%20Tab%20A8%2010.5%20%20%20,%20%20%24250%20%203%20more%20rows%20
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Wednesday
So in the future, complaining here normally doesn't get you anywhere (except maybe feeling better 😉 You should always follow it up with the Error report.
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Wednesday
@usereuvdODG1ri "Reset All Settings" will reset phone settings to their default setting. It will not affect Apps. I've done it once myself for an issue a while ago and it did in fact resolve the issue. What you will loose is any customization of those phone settings which in my case were minor and easily replicated. The only way Samsung is going to respond to your issue is by submitting an error report following the steps I posted above. Typically you get a response in less than a day even if it's only to tell you that they've bumped it up to the developers. As for the SIM, the best way to determine if it is a SIM issue is to try a new SIM in your phone, not your sim in another.
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Wednesday
@Members_Avbp3t6 Is this a T-Mobile locked phone? I'm going to assume that it does have a carrier load for the purpose of this post and I'm not trying to shift the blame but one has to take everything said by the carrier and Samsung with a grain of salt. Carriers do make changes to the firmware and it is their responsibility to perform adequate testing before anything is released. Notice that nobody but T-Mobile has released the June update at this point (telling?). Samsung has plenty of responsibility as well and I'm betting that they're regretting promising monthly updates. Hopefully it will all work out soon. Based on my 51 years of developing, producing and supporting complex hardware and software systems for the DOD, I know that you can only ever have two of these three things at the same time when providing a product. Cost, Schedule, Performance. The Cost is fixed, the schedule is aggressive and fixed, so what's left to suffer? Just my 2 cents and the reason you'll never see me clamoring for the next monthly release.
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Wednesday
@usereuvdODG1ri Have you tried the Reset All Settings suggestion from above? It has been reported over the years that sometimes settings get changed when an update is installed and this reset is pretty non-invasive. If you want "Samsung to Listen", you'll need to submit an error report as Samsung tech involvement on this community supported forum is limited. Right after the issue appears, please submit an Error Report. Samsung Members app->Get Help->Feedback->Error Reports
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Tuesday
Pull down the menu and long press on WiFi. Tap the 3 dot menu, then Advanced. Make sure WiFi power saving is OFF
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Tuesday
reboot the tablet and the router and let us know if you can now see the router ssid.
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Tuesday
I may be wrong and I'll be happy if I am but the cloud services utilize their settings to determine what folders to sync, not MyFiles. If your working in MyFiles and doing stuff within the folders already configured for sync, then tapping the on-demand Sync button in MyFiles will immediately kick off that process. If however the folder your working in is not in the configuration for those cloud services, then it will not sync until you configure it to do that in the cloud app.
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Monday
I don't know for sure but I don't think that you can as you still have AT&T software load that is simply unlocked. Verizon, as an example, sells their phones without a carrier lock but that is much different than having an unlocked version of firmware on your phone.
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Monday
Yes, a reset is just that, a reset, and everything is wiped/overwritten as one would want to do if they needed to reset their phone. The's no way to recover that data from the phone unfortunately.
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Monday
12 Likes
Delete the phone from the radio and delete the pairing on the phone and try again. Be mindful to answer YES to the popup asking about contacts. You can also tap the gear icon for that device under the Bluetooth Screen you'll be see and make sure that the device is allowed to make and receive calls. able to If all of the above doesn't work you can try Settings->General Management->Reset->Reset Network Connections to reset your Bluetooth.
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Sunday
It's either a virus or malware. If the cleaners can't find it then your only option is to Factory Reset and NOT restore your backup since the bad code is likely in one of your added apps..
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Sunday
1 Like
Likely an app that is not compatible with the update. Boot to Safe Mode and see if the battery issue is resolved and then download one of the battery usage apps and try to locate the offending app. https://play.google.com/store/search?q=app+battery+usage+analyzer&c=apps
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Sunday
Download Malwarebytes from the Play Store and scan your device. It is the best anti malware program on the market.
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