Samsung Care Ambassador
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- 441 Likes
- 69 Solutions
- 7 Posts
- 623 Comments
- 30 Followers >
- 1 Following >
yesterday
1 Like
Go to Settings->Apps->select and click on the app you want to use for Texting such as "Messages"-> click the option to "Set as Default"
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Friday
I contacted Adobe and they said the following. The feature request is for USB accessible external storage. "We've looked into it a little further and it appears the S21 doesn't use SD card storage. That is the only 'external' storage we support. The workflow you are asking for is not currently supported. I will convert this to a feature request."
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Thursday
@justjoshtho To enter Safe moce press and hold the Power off button icon until a Safe Mode icon appears, then tape the safe mode icon to reboot into Safe Mode. Safe Mode puts the phone apps into the factory default condition and is normally used to see if any apps are causing a problem. Restarting the phone normally returns to normal mode of operation. Follow the instructions in this link to wipe the system cache.
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Thursday
Which phone number are you referring to, the one displayed under "About Phone" ? That is not user editable as far as I know. As for Voice mail icon, what carrier and what voicemail app? Some carriers like Verizon and AT&T include a voicemail app with their locked phones, You can also use Google Voice for voicemail and I assume other Play Store apps.
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Thursday
@justjoshtho I haven't heard of any known bugs with the buttons. Before going to the store I would. Try Safe Mode Clear the system cache Factory Reset without restoring the backuo If working then try restoring the backup
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Thursday
While I have that option enabled I haven't paid much attention to it so I really don't know how well it works. There is a second toggle on the advanced settings page that might help with the apps.
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Wednesday
@kamry , Go to the Play Store and search on "Photo Widget" and you'll find a number of apps that can do what you want.
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Wednesday
Are you saying that the first screen you see when clicking on Settings->Notifications doesn't look like this?
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3 weeks ago
@mikem84 You can empty the Samsung Messages trash from Three Dot->Settings->Trash. I have no idea where the actual folder is. If you search on the Play Store there are apps that clean all this stuff up.
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3 weeks ago
Try emptying the Trash for the My Files app. TRASH appears to be a collection of all TRASH. I found 18mb in the My Files trash and deleting it reset the TRASH to 0.0
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3 weeks ago
The more applicable question is, what apps have you installed since last week. Boot to Safe mode and see it the issue persists.
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3 weeks ago
10 Likes
Sorry. unless you purchased accident protection is is not a warranty issue. To get it repaired try your local IFixit shop or for authorized repair Ubreakifix.
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3 weeks ago
If the case is cracked it's performance will be degraded as evidenced by the phone damage in the area of the cracked case. Time for a new case.
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3 weeks ago
@Jeremymiller When you say you've done a Factory Reset, are you restoring your backup? If so try another reset and this time do not restore your backup and see if the problem persists.
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3 weeks ago
When you received the phone back from being serviced, did you restore your backup? Have you tried running your phone on a fresh Factory Reset without restoring the backup to confirm that it is the phone that is bad and not some app causing this?
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3 weeks ago
Most apps that have a trash also have a setting to turn it on or off. You might find that the Google photos trash on your S9 is turned off while on the S21 it's on.
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4 weeks ago
Everyone uses their phone and apps differently. Personally I mostly use Lightroom (PC) to catalog and to perform some photo correction and I do that on my big screen PC, not on my phone. I may use the LR mobile app for the photo correction of photo's I took with the phone but seldom bring one of my DSLR pics over to edit but when I do I usually make that transfer using the Creative Cloud. But that's just me. Your best bet would be to contact Adobe and put in a feature request for the app. At least you might find out where the issue is, Android or Adobe.
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4 weeks ago
That is a collection of all the temporary files, caches, trash etc. If you delete some caches and empty the trash you should see that size diminish. You might even be able to find an app that does that housecleaning for you.
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4 weeks ago
@userfTEkeiwpkN Yes, unfortunately we cant access an SD card from Lightroom Mobile. While not ideal I use "My Files" to select the photo's on the card and then "Share" them to LR. This puts the selected photo's into the LR "All Photos" album
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4 weeks ago
Open Gallery and select the trashcan, any files in trash for less than 30 days will be there.
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4 weeks ago
1 Like
Voicemail is a carrier feature and not delivered with your unlocked phone. You can get the equivalent of Visual Voicemail by setting up Google Voice on your phone.
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a month ago
These features require hardware which is not in the S21 so they are not coming back in these models.
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a month ago
"There is a setting in OneDrive to help you save space on your device by offering to delete photos from your device that has been backed up to your OneDrive account — all without you having to do anything."
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a month ago
The setting is usually that of your Cloud service, which ones do you have?
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a month ago
Select the first file that you ant to delete with a long press to Tage it. Then tag more to delete. Once done at the bottom is a trash can, tap that to delete the tagged files.
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a month ago
swipe up from the home screen to open the app drawer. At the top in the search box type "file". there should be a file manager installed, it was called My Files on my Ultra
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