Geno71
Samsung Care Ambassador
- 601 posts
- 60 likes given
- 13 solutions
- 203 likes received
- Samsung Community
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- About Geno71
yesterday
Pretty nice, but I actually prefer to embrace the hole, I think it looks cool (but only on S10 and S10e), so I do the opposite, I pick a wallpaper that shows off the camera hole.
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yesterday
Not sure what the Flipkart is and how much is 50K since this is a USA forum, and it's obviously not a USA retailer. Regardless, a quality of the front facing camera is probably subjective, do you have any shots to share? Are you sure there is no plastic or anything covering it?
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yesterday
Yes I dig the new recent apps mode, that's how I liked it on Oreo, so it's finally back. Thanks for sharing @SJohnson :D
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yesterday
Looks like a hardware issue to me. If it's still doing it, go ahead and initiate a warranty process either through your carrier or directly through Samsung (but through carrier should be quicker if you have that option).
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yesterday
You can and it will work fine, but I don't know if it'll charge any faster as I don't recall seeing anything about the Buds supporting fast charging.
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yesterday
Switch sides... hm if I'm understanding you correctly, when you have two apps open, just tap on the divider line (the one with gray and blue lines in the middle of the screen, and an option to switch apps from top to bottom and back is there. If it's not there, then it's probably because one or both apps that you're using don't allow it for some reason. I just tested it on my phone and it worked fine.
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yesterday
Not sure how everyone here or from Samsung can help... I was gonna say "Sprint bad", but now that I think about it, it's kind of a common thing with all carriers (probably because they all use Assurion), there is a cheap screen replacement option, but it never seem to cover any phones that people actually use, like Galaxy S or Note devices or top of the line iPhones (X, Xs, Xs Max, Xr)... so it feels like a sales trick to say "oh if your screen breaks, it will be cheap to fix" but then conveniently never have parts or tools to fix them and ask for full deductible.
You can try taking it to UBreakIFix location, they might be able to get it fixed, but on their web site it says "Estimated cost for broken screen: $269.99"... so with that in mind, you might actually be better off getting the phone replaced via your insurance.
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Monday
While I see many reports about issues with Sprint, I don't see any about AT&T or other major carriers. Are you sure about "thousands of posts"? I use the S10 on AT&T and don't experience any of those issues. When you got the phone, did you get a new SIM card with it? If not, you can try that. And I know people hate hearing this... but believe it or not, most issues can be resolved with a master reset. My phone was acting a little bit sluggish, so I did a master reset, and it actually downloaded a new update which it wasn't seeing before for some reason, and now it's almost perfectly smooth too (just some minor stutters with fingerprint unlock animations).
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Monday
Something is seriously wrong with Sprint devices / service. I guessed Sprint because these forums are full of similar reports from other Sprint users.
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Monday
Um, that's actually great news, I was under the impression that if you return your phone, you basically out of luck and they just keep your Trade In, I had no idea they can give you a gift card for the amount of the trade. Did you expect to give you cash? They didn't buy a phone from you, you traded it in for a Samsung product, so they give you a gift card to use it with another Samsung product. That's not a bad system IMO.
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Monday
Where are you having an issue with that? When you go to samsung.com and try to buy you want, it asks you if you want to trade in and which phone you have... Looks like S8+ is worth about $200 right now.
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Monday
1 Like
Who is your carrier? Everything you mentioned appears to be network or data related, even the battery that drain too fast, it's likely doing that because the phone has to work harder to try to get and hold onto a decent connection. (just a guess, do you have Sprint?)
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Sunday
1 Like
@Wliamruiz400 wrote:
My charging cable is stuck in my port... cant get it out by tools or hands any tips
Original charger? That's very odd... there is not much that can get stuck, it's USB-C, it's pretty smooth...
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Sunday
Your position appears to be "I'll pay you the balance I owe, after you give me what I want"... and yet you already made it clear that not paying it won't affect you, so from their point of view (if they were even for a second considering your proposal), there are no guarantees you'd pay even if they replaced it. So pretty sure they won't.
When did the phone start having issues when you first bought it? I assume it was after the return period otherwise why didn't you just return it?If that was because you took it out of US and that complicated things, that's kind of your doing, can't blame anyone else there.
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Sunday
1 Like
Personally, I don't use screen protectors anymore. It's been over a month with this S10 and so far not a single scratch, the screen looks perfect (and yes I took the pre-installed one off right away too). With the Note9, I had scratches within two weeks, but the S10 appears to be much better at resisting them, so no issues so far. I tried the Whitestone on the Note9, and hated it, it also scratched, in fact it had scratches on it right out of the box, don't expect anything amazing.
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Saturday
Why do you have an unpaid balance? $550 sounds like you selected a trade in option but didn't mail one in. Let me get this straight... You're basically saying you will pay Samsung what you owe if they give you a new phone, right? Not sure it's going to work. There is warranty, and they promise to repair or replace a defective phone, they don't promise to replace every broken phone with a brand new device. Since you bought a device from a source outside your home country, and intended for US market, it has to be serviced through US channels.
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Saturday
1 Like
I think what we got in NotiStar might be all we will get. That's just my guess. A lame workaround. I tried it and it's useless, turned it off after a minute or so.
It's not a good idea to set your expectations so high. There is nothing that can replace the actual dedicated LED light, anything they offer will be a workaround. And I asked before, and no one was ever able to show any real, official commitment from Samsung to "fix" this issue.
To be honest I already got used to not having that LED light and it's not affecting my experience with the phone.
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Friday
Nice feedback @Fabro
The fingerprint reader worked fine for me before the update, and it's even better now. People keep saying it's not as good as we had before, and while it may not be as fast, it's a new tech and after a month with the phone, I'm still amazed every time I use it. It's under the screen, it's like magic, lol. I love it.
This is clearly a year of courage for Samsung. They put risky and amazing things out that no one has done before. They don't have to, but they do. And even with established model lines like the S line, we're all early adopters in 2019. It's a great time for the tech lovers for sure.
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Thursday
Did you restore stuff from backup or transfer from another phone? While it can be very convenient, it can also bring all kinds of bugs from the old phone or back up to the new device. I always recommend setting up the new phone as new. Important stuff like contacts, pictures and documents should always be backed up to google drive, or saved to a memory card, so a full reset and set up should be an easy and hustle free thing to do.
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Thursday
People often advice this like it's a sure thing way to solve all issues, but have you yourself actually done that? Their credit card company will reach out to Samsung and ask for a proof of sale, which Samsung will be happy to provide and the charge will stay. Abusing charge disputes hurts us all in the long run.
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Thursday
I'm having a dejavu here...
You might need to try resetting yours as I updated mine and everything works just fine.
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Thursday
1 Like
I don't think I agree with this guys... Any product can have issues or some faulty units, but it doesn't mean it's a bad product. For me personally, it's been a great and smooth experience so far. I did complain earlier about the lack of notification light, but got used to it quickly, and I have some minor issues with finger print animations stuttering, but for the most part, this phone has been fine (I have the S10).
So is it really the Worst. Phone. Ever? I don't think so. I'm happy with it so far.
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Wednesday
If that's the official solution that was promised, it's kind of half baked IMO and I will probably just ignore it. I installed an app that shows me my battery meter around the camera and I find it to be much more useful.
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Wednesday
It's a little bit confusing @userQaMeHhaoa9
Canceled the order before it shipped or refused delivery? If it was shipped and you basically made the shipping carrier take it back, it might take a while to process the return and refund. And it is a return, not canceled order, as it was actually shipped to you and returned by you. I returned a phone to Samsung last year and it took about 3 weeks for the refund to show up
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Wednesday
1 Like
They just have to make more Buds, and we don't think about it, but it takes time. There is likely is huge backlog of orders waiting to be fulfilled as it is, so they accept more as they continue to ship them to people. The solutions to this "problem" is... wait for it... patience;)
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Wednesday
12 Likes
Sweet. I'm enjoying my S10 and Buds too. I love the size of the base S10, and the buds are great (although I enjoy them more as a hands free headset vs earphones for music, I still listen to music on them when shopping, but in most other cases I prefer my AKG or other on and over the ears headphones that I have)
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Wednesday
10 Likes
Millions of users out there and most are not having any issues. I had Note9 On Pie and now use S10 and it was fine. I like to do a full factory reset after major updates though, and no backups, just set everything up as a new phone. I find it to work the best this way.
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Wednesday
Just a guess, and I hope it's not the case, but maybe since there is a huge shortage of those, they have some open box returns, tested and in like new condition that they're sending to some users? I don't know, I'm just guessing here. Did they come directly from Samsung or from your carrier (not sure if carriers shipped any too)?
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Wednesday
1 Like
@userdmJ1BFqI2u
And class action lawsuits are not for everyone not happy with a company, they have to be centered around a specific issue, and yours and OP's are completely different.
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