Geno71
Samsung Care Ambassador
- 390 posts
- 152 likes given
- 54 solutions
- 439 likes received
- About Geno71
Wednesday
4 Likes
Just have to wait and keep checking. It's not going to appear for everyone at the same time. Also, are you in the USA? The BETA availability if region specific.
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Wednesday
@KSal The beta should make no difference as the carrier feature is simply not enabled on your AT&T account, and it won't be until their system identifies an AT&T version of the device.
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Wednesday
2 Likes
@userG5eU7Q5Abj It's always like this, unfortunately. AT&T and Verizon are excluded, but like @SJohnson said, it's those carriers that decide not to participate in the beta. They like to control how OS updates are rolled out too much. I have AT&T and I'm also waiting for the official release from AT&T when they're ready.
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2 weeks ago
Okay, back to being confused. Are you saying there are actual cracks in your glass? The glass should be perfectly smooth, if you can feel a line with your nail, there might be a crack that's just hard to see. Also, did you take the screen protector it came with off?
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2 weeks ago
@Mike2448 I'ts not clear what you're describing here... your screen looks fine but the pen feels like it's catching on something? I think I know what you mean, mine does too sometimes, but it had nothing to do with the glass, it's just how the softer plastic pen tip feels, not an issue.
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2 weeks ago
So, is there a place where we can see those results? Just curious. Personally, my phone was lightning fast the whole time I owned it, and to be honest, I'm not even sure what it is you're asking them to unlock, other than, maybe, a benchmark number?
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3 weeks ago
@Eddie726 Has iPhone ever had those? I just never looked into that, but I'm pretty sure they don't now even if they did in the past. My point is, make sure you can get features you need before you just jump to iPhones. There are not just iPhones and Galaxies out there, all I'm saying.
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3 weeks ago
@KingFer3 The guys that say there is no option to change resolution are absolutely correct! The base Note20 only has the Full HD resolution and there is no option to change it to anything else. No higher or lower res, no higher or lower refresh rate.
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3 weeks ago
1 Like
I honestly don't understand why so many people are having issues with the battery life, I'm actually very happy with it. After a little over a month of use, I'm not noticing it to be any different from Note10+. I have a Snapdragon model.
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3 weeks ago
@Jess04 No 90Hz, but on the Note20 Ultra we do have an option to switch to 60Hz, same as the base Note20 offers.
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3 weeks ago
1 Like
@Depr3ssedIvan It is a proximity sensor most likely, however I wouldn't call what it's doing "flickering", it's more of a steady blinking, right?
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4 weeks ago
@userdXZZDq3ShL Not sure what you're asking. There are some great trade in offers that make these phones just as affordable as ever. I used to pay full price for phones like Galaxy S6 Edge, S7 Edge, S9 Plus... and now I pay a little over than half of the price for latest Note devices by trading in. If it's still a bit out of your comfort zone, just wait a couple of months and the price will drop.
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4 weeks ago
@Arniceous 2005 called, it wants its mp3s back... JK. @SilrFx I use YouTube Music because it's bundled with YouTube Premium, but it's not as good as Google Play Music used to be. Google killing a perfectly good and beloved by its users Google Play Music and pushing half-baked YouTube Music is just weird, but it is what it is.
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a month ago
1 Like
@TheElder This is probably a dumb question, but have you tried removing your phone from the case and re-inserting it? I had the same case (just exchanged it for something else because I got tired of flipping the darn thing around) and there were a couple of times when it stopped working, and after removing the phone and putting it back in it worked fine again. Also, just a heads up. I did get some small, but kind of deep scratches on my screen and there were scratches on the plastic part of the case in the exact same area, so something got in between and scratched my phone. I was always afraid of that, and the first time it happened, I knew I had to find something else.
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a month ago
1 Like
@user2okZylN2K6 Can you share some more specific examples? I was disappointed with S20 Ultra's camera and felt that pictures from Note10+ were better, but now with the Note20 Ultra, I haven't had any issues. All my pictures come out great. I did compare them side by side with Note10+, and while most pictures looked almost identical, in many cases, Note20 Ultra shots came out better, especially if any zoom is involved. Overall, I decided that while it's not a radically better camera, it is still an improvement and I traded the Note10+ in. With that said, there are some techniques that users have to learn to get better pictures, but for most cases, point and shoot works great. The only time I have to be mindful of how I shoot is when I want to take close up pictures of smaller subjects, where many shots can come out too soft or straight up blurry, so I just move back few inches and zoom in a little to get better results. One of the most impressive things to me that with Note20 Ultra I finally get sharp shots of moving subjects (kids, pets), something I was never able to accomplish with Note10+ or anything earlier without going into pro mode, which was never really practical since by the time you can get right settings applied the movement is gone.
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a month ago
@userR0GUKzHLOc
If you wait too long you might not get a chance to get a Note again. The way things are looking, it's very possible that Samsung will just merge Note and S lines, and maybe make future Fold models an ultra expensive Note replacement too. Honestly, the battery life is perfectly fine. I took mine off the charger at 7 AM and it's now 11:15 PM, and I still have 65% left. On some very heavy usage days, like when on vacation taking pictures, recording videos, using navigation and just generally being out and about all day, the lowest I got it to was around 30%, and that was late at night.
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09-11-2020
01:34 PM
@SametK My friend, you're not going to get any official explanation. It happens, sometimes there are manufacturing defects, that's why there are return policies and warranties. I got the sense from the beginning that you were in a location where it might be challenging getting to Samsung directly. But however you got them there, should be the way you return them. If you bought online, start a return, and they will give you a shipping label to mail it back. If it was something like eBay, start a claim there for defective item, and they will make the seller take it back. The only scenario where you can't return that I can think of is if you bought it from a private seller, in which case you need to look up a contact number for your region and call Samsung to discuss your warranty options.
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09-11-2020
01:24 PM
1 Like
@SametK We're all customers here. If you bought them online, just sign into your account, go to Orders and start a return process there. Or give them a call. If you bought it from the store, take them back to that store.
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09-11-2020
01:22 PM
2 Likes
@userUhowxO43AA Sorry, I missed the joke. No one claimed that the new Gorilla Glass won't scratch. And cosmetic issues like scratches are not covered by the warranty. When you say "already", how long have you had the phone for? I mean some scratches are totally normal, I had mine for about two weeks, and have a couple of minor scratches now too. I don't use a screen protector and I don't expect my glass to look like new for ever.
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09-11-2020
01:13 PM
1 Like
Hi @SametK Well don't assume the money is wasted. If you bought them from Samsung directly or another authorized reseller, you should be able to return them for full refund. If for some reason you can't do that, just give Samsung a call, and they will take care of it under warranty.
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09-10-2020
12:31 PM
Just to make sure we're all on the same page, I asked a simple question... is it a Snapdragon or Exynos model? Because our experiences might be different based on what chipset it's using, although both should still work fine. From what you said @usergwAzBlfFMy I would suspect a defective device, it happens, but like I and others said, our phones are not slow. Very fast in fact.
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09-09-2020
06:46 PM
1 Like
@Oscar684 It's been a standard Samsung practice to provide two major OS updates to every model they release. Since the Note 8 was originally released with Android 7.something... it got Android 8 and 9. And this is it for that one. They recently made news by promising to support the Note20 for 3 new versions of the OS. We can speculate all day about the reasons for this, but it's just what they decided to do.
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09-09-2020
06:32 PM
1 Like
@crisc84104 Is it a Snapdraggon or Exynos version? Because I have a Snapdragon model and it's the fastest Samsung phone I've ever owned, and I had almost every single main model for the last 4-5 years.
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09-09-2020
06:29 PM
1 Like
@mb913 The Galaxy S20 5G is nice and small (relatively), and plenty premium. Yes it's a bit bigger than what you want at around 6.1-6.2 inches, but since there are almost no bezels, a 6.2 inch phone today is about the same size as what 5 inch phones used to be few years ago. Very compact, by today's standards.
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