Geno71
Samsung Care Ambassador
- 427 posts
- 116 likes given
- 32 solutions
- 395 likes received
- Samsung Community
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- About Geno71
yesterday
@Brooksie It doesn't make sense to us, but I'm sure it does make some financial sense to those carriers. I'm 100% it's not up to Samsung, but the carriers in this case. Just curious, other than a one time upgrade fee, why are you so opposed to the carrier financing? It's interest free and can be paid off at any time...
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yesterday
@user1z7B6dNOYY That makes sense, but if you can get store credit, wouldn't it be worth it to just exchange them for the Buds+? The difference in price is very insignificant, unless you got a very big discount... BTW, is ambient sound is something you want, it is much better with the Buds+.
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yesterday
@userFLm8RlfEKu Have you installed any new apps or games recently? Yes all these messages and pop ups are scams. There are most likely no viruses on your phone, but some apps push these pop ups and if you remove them, it should all stop. Sometimes though, these things get so deep into system files, that only the factory reset can fix it. In either case, please make sure to back up all of your important pictures and documents if you haven't yet. Try to remove some recent or questionable apps, especially free ones. If it doesn't help, consider a factory reset. It will take some time to set everything back up, but your phone will run much better anyway.
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yesterday
@userE4LVikab9Z I know you never said if you had a pin set up or not, that's why I asked. This is not a Samsung answer, I'm just another user. This is a peer to peer forum. Maybe someone knows of a better solution, but I don't. It's up to you how long you want to keep searching. I don't want to sound unsympathetic, but if you had your data backed up, you wouldn't have to worry about a master reset. Just something to keep in mind for the future. Our phones are not meant for permanent storage or important data. Smartphones are by far the most often damaged, destroyed, lost of abused kind of technology out there. I just don't see Samsung remotely overwriting anyone's pin number. What if someone tried to use it fraudulently? How will they know if it's a legitimate request like yours, or someone trying to get into someone else's device? Again, don't get me wrong, but it's a hard sale, trying to prove to a device manufacturer that you didn't simply forget your pin, and the phone truly did randomly replace it with something else.
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Saturday
Cool, I guess I will test it when I get mine. Just to be clear, Note10 and S10 technically support it too, but it is AT&T that choose not to allow it. No idea why.
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Saturday
@userPfOLyhc988 The disk might be meant for a different market. Did you buy it in your country's retail channel, or from somewhere else, or second hand?
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Saturday
I can't answer the actual question unfortunately, as I don't know why they don't offer it, or if they ever will, but doesn't Apple do the same exact thing with their AirPods? I mean they technically pair and work with any BT device, but the experience is limited unless you're using it with another Apple product? So each company in question seem to want to reinforce the benefits of its ecosystem, I don't agree with this strategy, but it The Galaxy Buds still work with iPhones, right? I just tested that and they do, and sounds great. Are there any specific features you're looking for and not able to access without an app? BTW. Looks like there is an app for the Buds+. Where did you buy your Buds? I've never had an issue returning headphones or ear buds before.
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Saturday
@userE4LVikab9Z This is odd. I don't think there is a widespread issue with Note 10's. There was something going with S10s before it, but it's been long gone from the forums and tech news, so appeared to be resolved. It is not possible to set up a fingerprint unlock without first adding a pin number or a password. It's a requirement. Are you saying you never had a pin number or the phone is not accepting whatever pin number you had? Allowing a phone manufacturer to remotely unlock a phone is a huge privacy issue. It's just not going to happen. Unfortunately I'm not aware of a better solution, just a master reset. For the future, it's good to make sure your important stuff is always backed up. For pictures especially, it couldn't be easier with options like Samsung Cloud and Google Photos.
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Saturday
Usually, preorder deals are the best unless you want to wait few months for when these models start dropping in price.
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Saturday
I don't think so, none of the previous models did. I have an unlocked Note 10+ on AT&T and there is no wi-fi calling.
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Saturday
1 Like
@rosi330 I think with every model there are always some users that are disappointed about color options. I don't know why Samsung do what they do, but these are the colors for the S20 line right now. You're kind of limiting yourself by choosing to skip a great phone only because of its color. Don't take it the wrong way, but are you seriously looking to use a $1500+ device with no case? If not then what difference does the color really make? Like someone else suggested, DBrand skins are very popular too. I used one with S9+, it was awesome. That's another great option? And finally, again, please don't take it the wrong way, but do you REALLY have to have the 512GB variant? Why?
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Friday
Hi @user2t1m7yD0LG Looks like this is for an employee discount program. I've been there myself. If you review their terms and conditions it probably says that not everything will get a discount, or the discount can't be combined with other offers, most likely the trade-in in this case. I don't remember exactly, but I could never use my employee discount perks on any pre-orders with trade-ins. It worked on accessories though. You're clearly accessing Samsung's store through the PerkSpot Store, so that's why their branding is there, so it's not Smasung's advertisement.
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Friday
2 Likes
When looking at trade in offers, yes there seem to be a catch. When you select a carrier model, for AT&T, Verizon and Sprint it clearly states that the enhanced trade in value is with that carrier financing (but not with T-Mobile and US Cellular). I have no idea why that is, and I can only guess it's because of carrier demands. If you guys don't want to or can't use an unlocked version, after the one time upgrade fee, there is nothing stopping you from paying off the installment plan immediately. Of course there is also that protection plan issue. Unfortunately I don't have a better answer. I don't think Samsung support will be able to do anything about this. To get the $600 (or even $700 for some phones) trade in value with AT&T, Verizon or Sprint you have three options: 1. Buy and use unlocked if it's supported. 2. Get a carrier financing plan and pay it off immediately. 3. Get a carrier financing plan and pay it over time, Verizon offer monthly credits and carriers offer their own insurance of course. BTW. This was also the case for the Note 10. I looked at both AT&T and Unlocked in August and there was no enhanced trade in offer on the AT&T model, so I bought the Unlocked one. Works fine.
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Thursday
1 Like
@userrOPxl2vEs8 What do you mean? I see an option to trade in iPhone 11 Pro right now on samsung.com. You just can't place the order yet, but you can register your order now, and the pre-orders should start tomorrow.
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Thursday
1 Like
@useruirU1Y3alO My understanding is that you can register to pre-order (and they will email you when you can actually pre-order) only at this time. I believe pre-order start tomorrow. How did you place it? Were you charged for it? Are you in USA?
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Tuesday
So are we just going to go back and forth on this? :) I love Jerry's channel, but the vide that everyone is talking about is not exactly correct. Maybe when he does the tear down he will give us all a better idea. Yes he appeared to punctured holes in the screen without cracking it, but I don't think the glass was actually penetrated. The actual display under it got damaged yes, but it was from the pressure, not puncture. Then as others have since discovered, there is a plastic layer on top of the glass. It can actually be pilled off, but that kills the screen. Still, some people have done it, and found the glass under it. The glass in this case provided better clarity and image quality, but it's not as durable as Gorilla Glass yet.
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Tuesday
@Samsung_flipz wrote: @geno... Do you work for Samsung or are you a mod for them? The reason why I ask, is because is that Samsung offical stance that if they don't think I'm careful with my phone that I should pick a different product? Neither, and I didn't say "pick a different phone if you can't be careful", I simply said it might not be a bad thing to find out about it's limitation now, while you can still make a choice. I don't think you know what your talking about. I'm not trying to be mean, but you are way left field, I am very careful with my phone, I never once said I was picking at the screen, I said the phone screen is dented on the upper middle about the size of a finger nail. It's really weird, my phone had it's case on it since day one and it is very well loved, I love this phone. I really feel this needs to be posted so more people that get this phone will have a support page to go to not to be told they are not careful enough and should buy a different phone I never said you damaged the phone. But it's important to understand, that these foldable screens are not as durable as regular phone glass. So there will be more scratches and even dents, there is no way around it. For many people it's not a problem, and for many others, like myself, it is. It just sounded from your post like it was a total surprise, and I don't blame you... When Samsung makes a big deal out of the fact that this it foldable glass, we all assume it's as durable as glass, but it's clearly not. It's still an amazing phone, but it DOES require more care. It's not me saying you're not careful, or to buy a different phone, but I feel it needs to be posted so people don't expect it to be something it isn't.
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Tuesday
The screen is glass, but there is a plastic protective film over it (DO NOT try removing it!), so it will no doubt cause some confusion. Having a glass screen helps with clarity and image quality, but it shouldn't be assumed that it's as durable as a Gorilla Glass 6 phone screen. The plastic protective layer is much softer and can get scratched. It might be a good thing it happened now @Samsung_flipz, as you can still return the device and get something else if this is a deal breaker for you. A foldable phone in 2020 definitely still requires some extra care.
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a week ago
@Shawna If you like the note series, I'd say wait for the next Note device. The S20 Ultra only really makes sense for you if you MUST have a better camera right now... if you're satisfied with Note 10+'s camera, you can easily skip the S20 Ultra.
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a week ago
@Xivium What kind of mixed feedback are you seeing? All I see is positive. I mean yes, there are some limitations, like smaller battery, last year's flagship specs... but this device is not an enthusiast level power house, it's meant to be a fashion statement, and on that front, it delivers 100% and then some... I had a chance to play with it in San Francisco this week, and the foldable glass screen is amazing. I still can't get over the fact that it feels like gloss, looks like gloss... I mean it is glass, and it folds. That's crazy!
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a week ago
1 Like
@Juanaman I'm considering it. It's definitely a little bit more impressive, just something new I guess.
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a week ago
1 Like
@TSALAGI_CwyN8v wrote:
It's just another phone manufacturer, leavening a lot of customers unable to afford the phones to use the 5G. ridiculous paying a $1000 for phone.
But with trade-ins and other offers, do most people actually pay $1000 for a phone?
For people that don't want to spend too much, and don't need or want 5G, there is still the S10 line at lower prices.
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a week ago
1 Like
Hey @Jim262 What you're saying makes sense, but I actually think it would be a mistake not to push 5G. Not because it's here and ready for prime time, it's not even close, but the industry got to the point of marketing 5G as the main selling point, carriers and other manufacturers. You know your stuff but the average consumer doesn't. When people see and hear 5G everywhere, they want it, even if they have no idea if they will ever even connect to it. Samsung knows that their competition is going to be all over it, so they're proactively jumping in first. US carriers want people to think the 5G is here, and Samsung doesn't want to appear outdated. IMO
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a week ago
I think it just makes the device look a little bit more clean and premium. What I'm wondering about is why can't they just pick a side. Why the Note series has them on the left side, and the S series are on the right.
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