Geno71
Samsung Care Ambassador
- 493 posts
- 40 likes given
- 15 solutions
- 151 likes received
- Samsung Community
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- About Geno71
3 hours ago
Absolutely, there is no way the actual glass is scratched that easily. The pre-installed screen protector is junk and does scratch right away... I took mine off on day one (March) and was using the phone without one since, and to date, not a single scratch.
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Thursday
@userHQ0KDHIig8
I'm curious if anyone has performed any tests like just putting a phone (with screen on) on the table and placing your hand over it, do you get the sensation? What if you just place the phone on the open palm instead of holding it? How about other objects of similar size and weight? Does it stop immediately as soon as you put the phone down?
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a week ago
Very hard to do anything when we have to pry information out one piece at the time. From Canada, ok, but how exactly? From s store, which one? Online? EBay? Was it new in a box? What do the box specs list? Again, the fact that the model number is much shorter than any of ours, with only the first few characters makes me suspect it's some kind of a prototype device that was not meant to be sold to an end user, so I'd be very curious to know how you came into possession of it...
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a week ago
Hi @user6jnbiDA28b
You still haven't answered a very important question. Where did you buy it? It's possible that you got some kind of a test or demo unit, not meant for retail. Can you also provide a full model number, or is that all it shows?
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a week ago
Was it ever listed as a feature of the S10? I don't believe so, so they don't have to fix anything as far as I can tell, nor did they ever promissed. Im sorry, I don't understand why companies remove popular features for no apparent reason as well. Personally I'm guessing maybe they removed it in favor of the Adobe Premier that they promised at the unpacked event, but then where is it, right? In any case, I don't think any of us can make any demands of them unless it was something advertised with a device.
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a week ago
If you're u go to your brightness settings, you should be able to turn off adaptive brightness and it shouldn't change. That's all I do and my brightness stays the same unless I manually adjust it.
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a week ago
Also if it's just a charging speed issue, go to your device settings, device care, then battery and then setting and make sure your fast charging option is enabled.
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a week ago
The fix is likely has to do with warranty repair or replacement. I'd follow the earlier advice and contact either an authorized repair center or your carrier for help.
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2 weeks ago
@Chazzy J
Very cool, thanks for sharing. I've seen it mentioned a few times on the forums, but your post is the most complete and informative. While I was bothered about the lack of the navigation LED at first, I quickly learned to live without it, and I've been enjoying using the camera area for the battery level indicator, but after reading your post I want to give it a try.
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2 weeks ago
Pretty sure it never worked like this... Why would you want to anyway? If you have a wi-fi connection available, do you even need to use the hotspot? A hotspot is designed for sharing your cellular connection, but when you have wi-fi turned on you're not connecting to the mobile network, it's one or the other.
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2 weeks ago
Ok guys, "just disable it" is a fair suggestion, but it only confirms the OPs opinion of something completely useless being on the side of the phone.
@Samsung_GNuPsa1 I think I have a better one. Get BX Actions from the play store and just rmap it to do whatever you want. You can actually make it useful. I love the button but I never use or even see Bixby's on my phone.
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2 weeks ago
Only with a third party app. I use Textra, it let's you customize mny things including color and shape of text bubbles.
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2 weeks ago
2 Likes
Why? Because there was no room for it , just like they had to remove the iris scanner.
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3 weeks ago
So what store was it? It definitely looks dropped. There is a very clear impact area on the bottom corner.
Ok I looked it up, it appears to be a corporate AT&T location. It's very suspicious. Unfortunately I'm not sure how you can prove the damage didn't happen after you left the store with it. Maybe you can try to convince the store manager to look at camera recordings? Otherwise it's your word against theirs, a though spot to be in for sure.
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3 weeks ago
And to add to what the previous user said... It's pretty much impossible to tell which app is doing it. Of course popular and well knows apps like for example Instagram or Flipboard, are safe, but many smaller random ad supported apps and games are where this stuff is hiding. You might have to remove some apps and maybe try re-downloading them one by one to see if the problem comes back. Also read reviews for apps that you don't have a lot of experience with... issues like annoying ads are usually mentioned in other users' reviews.
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3 weeks ago
I'm kind of curious where it was purchased from as well. If it was an AT&T store, did they not try to set it up for you on the spot? It's unusual for any carrier stores to just hand out a box and not open it and set things up:/ Unless of course a customer insists they don't, and in that case when you go back, how can they possibly know the phone was already damaged or if something happened after you left the store?
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4 weeks ago
@Samsung_HNRxND9
Hey I know what you're talking about, and it's so weird to me that no one seems to understand what we're talking about or care about it. I see it with many games and apps. It's annoying. And also inconsistent as sometimes it tries to round corners, at other doesn't, and sometimes it rounds only one of them.
https://us.community.samsung.com/t5/Galaxy-S10/Black-bar-on-the-camera-side-in-landscape/td-p/477287
That is my post. Unfortunately there is no setting to fix this. Unless it gets fix in a software update, and based on how no one cares, we might just have to deal with it.
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4 weeks ago
It's because the free screen protector is a complete junk. I took mine off on day one and it's been, what, about two months? Not a single scratch yet. It's your choice of course, but I don't think the screen protector is needed. It only ruins the experience.
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a month ago
1 Like
The update is in the Good Lock app in the Galaxy App store, but I'm afraid it's not what most people expected it to be. It's basically another version of edge lighting that lights up around the camera, but it doesn't function like the LED light used to. So many still hoping for something else, but I believe this is it. This is what they figured is a good enough workaround and I doubt they will do anything else.
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a month ago
1 Like
Adobe Premiere Rush... Just said later this year, so technically they still have 7.5 months to deliver;)
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a month ago
1 Like
That's a good question. They promissed some new Adobe video editing app, sometime after the launch. I don't believe it's out yet, wondering what happened to it.
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05-18-2019
11:34 AM
@userBwV8rDPCKS
So you have the actual insurance plan, right? You will need to contact them by phone. Maybe borrow some one's phone to call? Worst case scenario, just get a super cheap pre paid phone (that supports your carrier) to use for few days, then either keep it as back up or return it.
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05-18-2019
06:11 AM
I don't think OP used any app, just Bixby's own settings. With that said I do recommend a third party app for this. I use BX Remapper and it works great. I never see anything related to Bixby's on my phone.
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05-15-2019
08:03 PM
Like Chris said, if that's what's happening, the only way to get rid of those restrictions is to get rid of work email all together. That's why I use a separate phone for work, I could use it for personal use, but I decided to get a separate line and pay for it myself just to be sure I have full control over my phone.
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05-14-2019
08:57 AM
1 Like
It's very much possible, I asked because I've seen it on my own work phones for years. You will need to check, but companies often push preset profiles with email access that can dictate what a screen time out should be, and security options, and overwrite users settings. and they often don't really explain it too well if at all when you set it up.
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