Geno71
Samsung Care Ambassador
- 357 posts
- 156 likes given
- 45 solutions
- 422 likes received
- About Geno71
yesterday
@userOH5WymCIzJ What bullying people? If you're not satisfied with a phone, there is a return period. It's that simple. There are many people that really love this phone. I had it too, but I went back to the Note 10+, and that's fine. As consumers, we can pick whatever device works for us. "Wasted my money and time." - Again, how can anyone "waste" any money on a phone? We can try them and if we don't like them, get something else. Really basic stuff. (BTW. What is HTC? lol)
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Tuesday
@PlanoKyle " Their phons don't rattle. (as of yet)" They don't do a lot of other things... To be serious for a minute though, why the default "other option" is always iPhone? Are there no other Android manufacturers? Well there are, and there are still many better option than the iPhone. And since you're waiting for a Note 20, why are you already upset about it? Let's wait for the phone to come out and see, the camera unit will be updated, and there might not be the same effect. We'll find out very soon.
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Monday
@useryDN5FyeSSr 35% doesn't sound right, unless you're dealing with some shady so called "authorized reseller"... On Verizon's web site they say the restocking fee is $50 for all wireless devices. https://www.verizon.com/support/return-exchange-procedures/
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Thursday
2 Likes
Maybe it's your data connection and has nothing to do with the device itself?
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Thursday
Hi @userIytZxtJYS6 Unfortunately I can't offer any advice on the broken glass, but your issues with insurance are not a Samsung issue. You need to call Assurion back and demand they give you the phone they have insured. When they say it's not in stock, they're not talking about Samsung's stock, it's their own. And I assume they want to replace with a refurbished model, but if they don't have it, they should order a new one for you.
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2 weeks ago
@userYd4Y0uLRn5 Settings --> Display --> Edge Screen You can turn it off there.
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2 weeks ago
1 Like
@user113yMyHCF5 Unfortunately not an easy solution. There is only one way to update an AT&T phone. It is by connecting it to AT&T's own network by inserting an active AT&T SIM card. AT&T updates phones over the air and only allows phones with its active service to connect to its servers.
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2 weeks ago
@user4NhMj2CAKL Is it not focusing before the shot, keeps searching? Or do you mean photos appear out of focus?
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2 weeks ago
1 Like
@userwDYmb2d3RL I have some bad news, unfortunately. A carrier branded US model, in this case AT&T, can only be updated over the air when using with active AT&T SIM card on AT&T's home network. Meaning that unless you ever visit USA and can put an active AT&T SIM card in it (like AT&T Prepaid for example), your phone will never get any updates. There is no way around this as far as I know, maybe only by installing another OS firmware onto the phone, but I don't know too much about that. Why did you pick an AT&T model and not a factory unlocked one?
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2 weeks ago
Another option is to use a third party launcher. There are many good ones out there. I use the Nova Launcher, and it lets you customize pretty much everything (but you need a paid version to unlock all features)
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2 weeks ago
1 Like
@usereApZ82O9aX Good question. No idea. Some third party launchers let you do that, or stand-alone apps. I use the double tap to sleep with Nova Launcher and it works ok. I locks reliably, but sometimes the screen flashes for a moment right before it turns off. I asked, and they blamed it on Samsung. It's still better than nothing.
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2 weeks ago
To be honest, I believe that some of the responsibility is on the user too. Meaning a company can offer a product they made, but it's ultimately up to us to decide if it's a product for us or not. I had the S20 Ultra too, but went back to Note10+. I decided the S20 Ultra wasn't the best device for me. If you decided to keep yours despite all of its perceived flaws, it's unreasonable to demand your money back months later. IMO
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2 weeks ago
1 Like
@userBqHXzZfpm0 " Ok so I have waited and waited the camera is still horrible!! Doesn't focus for a device that is supposed to be a flagship this is junk! Over $1500 for something that doesn't even do what they claimed! The software fix isn't working!!" I was afraid from the beginning and stated many times that some things just can't be fixed with software. Many people call it a focus issue, but it's actually more of a natural shallow depth of field effect. Many people seem to still like the S20 Ultra camera and it's still listed by many outlets as one of the best, however I can understand why so many others feel like they didn't get what was promised. "This is supposed to be a unlocked phone yet you cant get into any sub menus for testing!" An unlocked means it can be used with any cellular carrier, has nothing to do with sub menus, bootloader, root or anything like that. "The camera will never work as claimed! Just give me my money back and I'll order one from a company that can do what it claims!!! " I don't think it works like that, unfortunately. If you really want to switch, you will need to sell the device and buy another one.
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2 weeks ago
Sounds like a hardware issue @userGO2koQ9QK8 In other words, it's probably broken. I doubt there is still warranty on it as it's a little bit older device, but if you have any kind of protection plan, it can be an option. If not, I can confirm that the Galaxy Fit which is their current fitness band offering, is pretty decent. Might be time to upgrade (although some might not consider it an update as the Gear Fit2 Pro definitely was closed to a smartwatch).
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2 weeks ago
1 Like
@Samsung_vcfZWAy There is no Android 11 for Samsung phones, yet. Now how and when you receive your updates can depend on many factors. What is your exact model number and what carrier are you using?
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2 weeks ago
Hi @Samsung_sbyzt13 With Verizon's model it will work just fine. I'm not sure about the Unlocked one and VZ, but I have AT&T and there is no Wi-Fi calling on Note 10+ or S20 as far as I know from personal experience.
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3 weeks ago
I don't think Samsung does repairs like this themselves. They contract other companies and provide them with OEM parts, so the repair should look fine.
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3 weeks ago
How old is it? There should be a pen under the fridge that might need to be emptied. And the area under and behind the fridge might need some cleaning. I just had this issue with a different brand refrigerator. Cleaning the coils solved it.
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3 weeks ago
@Fin_ny What @KnightRalph316 is describing is a way to charge another wireless charging capable device with your Note 10 Plus, but if you're asking about charging the Note with another phone (so the other way around), that other phone must be a Wireless Power Share enabled device too.
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3 weeks ago
Hi @useri70ETl4ZNH IF you have the original (first gen) Galaxy Buds, there are unfortunately known for poor microphone quality/design. The updated Buds+ correct this issue by adding more microphones.
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Re: Thought this had a dating/ hookup page ???
05-29-2020
09:44 PM
To be perfectly honest, no. I wouldn't be. And I don't think this forum is a place for it. The community space is for Samsung users to help each other with devices and services. I'll be nice to keep it this way.
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Re: Thought this had a dating/ hookup page ???
05-29-2020
08:31 PM
No, there isn't one.
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05-17-2020
08:39 AM
@usernY289Y9YON I see. Well, a one year warranty is an industry standard. I just checked few other brands, like GE, Whirlpool, LG, Frigidaire, Kitchen Aid... Samsung, and all of them offer a 1 year limited warranty. Since your unit is few years old, it sounds like the Samsung customer care were trying to find you a repair option from their partners, but they wouldn't be covering any charges since it's out of warranty. The promise to replace a unit could be made without first getting all the facts, for example if someone called and asked what kind of warranty Samsung offered, an agent might explain the terms, like they will send someone to fix or replace it they have to, but once they get a chance to look into the warranty status, they will have to clarify that since it's outside their warranty window, they can try to find a repair option, but it will be at customer's expense. Since there are no one in your area (that contracts with Samsung), there is not much else that Samsung can offer. I think that's reasonable. There are times when a product can be returned, fixed or replaced under warranty, fixed or replaced under an extended protection plan if there is one, repaired at owner's expense, or replaced via a purchase of a new one... It depends on the age of the product and the severity of the issue, as well as maybe a price, to determine if it's worth getting it fixed or may be easier to just buy a new one. P.S. Unfortunately no one here can listen to recorded phone calls, as this is a peer to peer forum, And Ambassadors are not Samsung employees.
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05-16-2020
09:25 AM
Hi @usernY289Y9YON Sounds a bit odd. What was the actual reason why they refused to help? Is it still under warranty? I've never had anyone tell me "sorry, can't help" without a good reason. If the unit is still under warranty, they should take care of it, and if not, then maybe the service request was to be paid for by you?
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05-15-2020
04:01 PM
@Samsung_2D3TKLw Then the answer to your question (I think) is "no". Note 9 is an extremely reliable device!
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05-15-2020
03:37 PM
1 Like
Here you go man: https://www.samsung.com/us/mobile/phones/all-phones/
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