SJohnson
Samsung Care Ambassador
- 422 posts
- 61 likes given
- 67 solutions
- 321 likes received
- Samsung Community
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- About SJohnson
yesterday
@userBqQbOTQhWa
Settings, apps, three horizontal lines on upper right, tap on reset app preferences. Alternately you could download which Zedge ringtone you want then navigate to your files folder and move the ring file to your notifications folder and you'll have the option to choose it in the Samsung menu of listed sounds
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yesterday
4 Likes
We are only a few days away from the official release. Fortunately, most of us will receive our devices before official release. Everyone is excited and so are we here at the Samsung community to help you with your new device. What are some features that you are excited to use, also how will those features benefit you during your daily routine? For me I already have my device but I take a lot of notes and I am beginning photography. The quick note-taking feature is really good for me since I tend to forget some stuff. also the ability to put handwriting into text and upload them to Microsoft word is a plus for me. Also with the 4300 milliamp hour battery along with super fast charging I can get through the day without worrying about charging my device.
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Sunday
1 Like
The app should be a bixby vision feature but I do not see it as well. We might get that in the day one patch upon release
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Sunday
I believe it should be still under warranty but you would have to ship your phone to your original region of purchase for any repairs
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Sunday
1 Like
@userlNRsIMmeyk
According to the Samsung website you should be able to ship it to a FedEx office. If you work at that FedEx office you should be able to have it sent there or your business. However, Samsung does not ship to PO boxes or a freight forwarder
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Sunday
@Amleagon
No problem, be sure to mark my comment as a solution so if others have a similar question they can easily navigate here to find the answer they're looking for
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Sunday
2 Likes
Same, one of the executives told us at the S10 unpacked it would come as a future update but it's been 6 months since then. Hopefully they implement this natively with the note 10
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Sunday
It should be shipping in the next few days and some people will receive their devices 2-3 days early just like the S10
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Sunday
11 Likes
I assume you are writing through the Samsung members app. it's an app where you can communicate to other people who have Samsung appliances / devices. If you have any questions about certain features or anything else relating to your product you could write them here and have them answered by either one of the moderators or other members. You can also register devices as well as read on tips on how to use your device and register for Samsung premium care which will be available to manually enroll a launch for the Galaxy note 10 which is August 23rd
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Sunday
@user8M2DmNKs4M wrote:
Hi, just wondering how can I add a premium care plan for my phone, I did not add it when I pre order but I want it now...
Hey :)
Good news,
In the terms of service it states you can add it 30 days after purchase. There should be an update August 23rd to the Samsung members app which lets you enroll manually. Also keep in mind that Samsung premium care does not cover any theft or mysterious disappearances. You should check with your carrier on what type of insurance they provide. I use T-Mobile and they provide theft insurance even for unlocked unbranded devices as well as branded devices bought through T-Mobile. AT&t is only for phones bought through AT&t. Not sure about Sprint and Verizon but that's something to look into if you're going with insurance
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Thursday
Samsung puts a temporary hold on the funds and releases it back to the account. If that money gets spent or there is no available funds to cover the charge then the order is automatically canceled. Perhaps you might have used the funds. If not then there might be something wrong with your Verizon account
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Thursday
1 Like
Shipping/delivery dates usually change until the release date gets near. An accurate date should pe posted by next week. Some people may get their devices 2-3 days before the official release
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Wednesday
4 Likes
@Samsung_q2HztnG
Have you tried clearing out the camera cache? You can do this by going into settings, apps, search for the camera app, storage, clear cache. if the problem persists try doing a system partition wipe. You can accomplish this by first powering down your device. once your device is powered down completely hold down the power button and volume up button until you boot into the recovery menu once . While in the recovery menu use the volume up and down buttons navigate to the clear cache selection then press your power button to select. Once you clear your cache go ahead and reboot the system
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Wednesday
@user5CZTrqj12N
Have you tried clearing out the camera cache? You can do this by going into settings, apps, search for the camera app, storage, clear cache. if the problem persists try doing a system partition wipe. You can accomplish this by first powering down your device. once your device is powered down completely hold down the power button and volume up button until you boot into the recovery menu once . While in the recovery menu use the volume up and down buttons navigate to the clear cache selection then press your power button to select. Once you clear your cache go ahead and reboot the system
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Wednesday
@Samsung_qUwALCJ
Samsung members, formerly Samsung+ is an app where you can communicate with other people who have Samsung products. If you ever need assistance with certain features or troubleshooting your device, this is the go to place to communicate with other peers. You can also check on tips on how to use your device as well as customer support and registering devices/products. Be sure to read the community guidelines and terms of services. Other than that have fun and enjoy your time here. We're here to help
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Wednesday
@GRANADOS0522
Hey GRANADOS0522,
Have you check if you have gestures enabled? You might be activating the home button. If not then try clearing the system cache on your phone. You can accomplish this by powering down your phone first. Once your phone is powered down hold the power button and volume up button until you boot into the recovery menu. Now use your volume up and down buttons to navigate through the options and select clear system cache and use your power button to select. Once the system cache is cleared go ahead and select reboot system.
Note: clearing your system cache does not delete any data so you should be safe
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Wednesday
1 Like
@Vido
The note 10 actually comes with a power button. All of the buttons are on the left side. You have the volume rockers and the integrated bixby / power button. By default, holding down the power button brings up bixby. However, this can be changed in the settings.
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Tuesday
Hey @userSN5QHh5Sul
Congratulations on your new device. Let me tag our device specialist to assist you on that matter :)
@Rydah
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Tuesday
@user2snQExeVtO
yes I have experieced this before on my S10+ multiple times. I will refer this to R&D
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a week ago
@Cricket11339 wrote:
Not working on note 9 after update...WHY!!!!!
@Cricket11339
Could I have your model number and the name of your carrier?
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a week ago
Either the product is out of stock or your billing information is incorrect. Try double checking everything. Ultimately reaching out to ECommerce is the best option
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a week ago
The ip68 rating was tested under freshwater so I wouldn't dunk it under your pool or anything that contains salt. Also in the phone is water resistant not waterproof so the phone is susceptible to water damage
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2 weeks ago
2 Likes
Only if the phone gets turned on and connected to the network. You can log into find my mobile and set it up to where the phone backs itself up, deletes data, tracks phone, or locks it completely whenever the phone connects to the internet again.
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