Hi, I just bought a fridge Model #RF24FSEDBSR Counter Depth. In the store, the removal of the water filter was just an easy turn of the dial (between the crisper doors). I even watched the How To video and that also seemed like an easy turn to the left to unlock and pull out the filter assembly. However, cap (or whatever you want to call it) DOES NOT turn. The fridge is brand new, delivered Saturday, so I don't need to change the water filter but we were just checking out all the features / functionality. I really don't even know if a water filter is installed. Is there something magical to make that cap turn easily???
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