There was no physical damage or water splash/damage. As far as I know, my aunt (owner of problematic phone) only attempted to open my messages when it turned off. If all the Samsung Galaxy S8+ models here in the United States have the same model number, my aunt's phone should be the same as mine which is: SM-G955U. The only difference between our phones is that I bought mine at a retail store and she bought it at Costco.
... View more