Sun
Community stats
- 100 Likes
- 12 Solutions
- 0 Posts
- 160 Comments
- 18 Followers >
- 0 Following >
‎06-01-2018
09:46 AM
Hey, I hope you are doing well. I just wanted to reach out and see if you were able to try an alternative method to uploading these videos.
If you need help with anything else, please let us know and we'll be happy to help!
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‎05-31-2018
09:42 AM
Hey, @userQB5kIDa3nd, have you attempted to export the file from Action Director and then uploading that file through the YouTube web interface?
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‎05-29-2018
01:12 PM
Hey, I hope you are doing well. Were you able to clear the data out of My Fitness Pal?
If you need help with anything else, please let us know and we'll be happy to help!
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‎05-29-2018
12:08 PM
Hey, I hope you are doing well. I just wanted to get in touch and see what you had tried to get the cards to show up in Bixby Home?
If you need help with anything else, please let us know and we'll be happy to help!
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‎05-28-2018
01:01 PM
Hey, @Goofy9676, have you attempted clearing the data of your My Fitness Pal app?
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‎05-28-2018
12:07 PM
Hey, @user1FWcaBeLd8, would you mind letting us know what you tried?
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‎05-28-2018
11:58 AM
Hey, @userKTJzxg9roE, I really appreciate you reaching out to us. Have you called 1-800-726-7864 to look into your exchange options?
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‎05-24-2018
12:54 PM
Sorry, @Required Alias, this is not a feature that is supported by the Secure Folder feature at this moment. Sorry about any confusion, but any actions that are taken within the app when launched from the Secure Folder should stay contained.
If you need help with anything else, please let us know and our community will be happy to help!
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‎05-23-2018
09:21 AM
Hey, I hope you are doing well. Would you please let us know which apps your GIFs run quickly in?
If you need help with anything else, please let us know!
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‎05-23-2018
07:29 AM
Hey, I hope you are doing well, @user5zHYnYeSQh. Have you attempted to look into any of these repair options?
If you need help with anything else, please let us know and our community will be happy to help!
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‎05-22-2018
09:18 AM
Hey, @userQY0dNdRXcL, when did you start noticing this?
Which apps do you see GIFs run quickly in?
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SamsungTrevor
Sun
in Gear and Gear Fit
‎05-22-2018 07:24 AM (Last edited ‎05-23-2018 07:28 AM ) in
‎05-22-2018
07:24 AM
Hey, I'm sorry to hear that you aren't able to reset your device. Have you already looked into your repair options as outlined above?
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SamsungTrevor
Sun
in Gear and Gear Fit
‎05-22-2018 07:24 AM (Last edited ‎05-23-2018 07:28 AM ) in
‎05-22-2018
06:36 AM
Hey, I hope you are doing well, @userS3VYVLwXZr. I appreciate you taking the time to get that information together for me.
We only have US devices here to test, so we can only offer limited support for your device. For the highest level of support, we suggest that you reach out to your regional support.
Have you already attempted to clear the data for your Bixby Apps by going to Settings > Apps > Bixby Voice > Storage > tap "Clear Data"?
Repeat this action for Bixby Home, Bixby Service, Bixby Service, Bixby Vision and Bixby Voice and let us know if this helps after reinstalling updates. Thanks!
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‎05-21-2018
11:36 AM
Hey, @user4zioCRMS92, thanks for reaching out. Have you tried the troubleshooting step linked to above?
Hey, has everyone attempted to reset their Iconx?
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‎05-21-2018
07:32 AM
Hey, @userS3VYVLwXZr, thanks for clearing that up.
Could you give us a little bit of detail about your device?
* Model Number
* Baseband Version
* Carrier
You can find this information in Settings > About Phone. Thanks!
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‎05-18-2018
01:20 PM
Hey, I hope you are doing well. I just wanted stop by and see if you wouldn't mind trying the steps suggested above.
If you need anything else, please let us know and our community will be happy to help!
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‎05-18-2018
08:23 AM
Hey, I hope you are doing well. I just wanted to reach out and see if you were able to get this information to us. I'd like to look into this difficulty a little deeper, if you need help with anything else, please let us know and our community will be happy to help!
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‎05-17-2018
12:50 PM
@user3bx7NQHhoj, thanks for getting in touch, have you tried the steps suggested above?
Just wanted to drop in and check on a few things.
Is this happening (no sound) in both ear pieces? Have you had a moment to check for debris or blockage on the ear buds? Lastly, is the Gear Manager and the device up to date?
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‎05-17-2018
08:18 AM
I really appreciate you taking the time to get in touch with us about this, @userQY0dNdRXcL.
Would you mind letting us know some information about your device so that we can look into exactly what may be contributing to this behavior?
* Model Number
* Baseband Version
* Carrier
You can find this information in Settings > About Phone. Thanks!
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‎05-15-2018
08:46 AM
Hey, I hope you are doing well. I just wanted to reach out and see if you could provide us with some information about your device so that we can look into isolating this difficulty.
If you need help with anything else, please let us know and our community will be happy to help!
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‎05-14-2018
09:00 AM
Hey, everyone, I would suggest you follow the steps outlined above.
If you are still having this difficulty after attempting all of these troubleshooting steps, I would suggest that you reach out to 1-800-726-7864. They will be happy to help you with your repair options.
If you need help with anything else, please let us know and our community will be happy to help!
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‎05-14-2018
08:42 AM
Hey, I'm sorry to hear that you are having difficulty with your device's Bixby functionalities.
Would you mind providing us with some information abut your device? I'd like to attempt to duplicate this behavior.
* Model Number
* Baseband Version
* Carrier
You can find this information in Settings > About Phone. Thanks!
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‎05-01-2018
12:44 PM
1 Like
Hey, there is no way to achieve this, @Asapfab. Have you looked into other casting methods?
Thanks for reaching out, if we can help you with anything else, please let us know and our community will be happy to help!
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‎05-01-2018
07:14 AM
I think what @userH5ThXLkayY is getting at is that if you delete the app from your app drawer this will help solve your difficulty.
If you need help with anything else, please let us know! Our community is always happy to help. 🤓
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‎04-30-2018
09:44 AM
Hey, I hope you are doing well. I just wanted to reach out to you about providing us with that information about your device.
If you need help with anything else, please let us know and our community will be happy to help!
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‎04-27-2018
09:40 AM
Hey, @useraYmEfWnVTF, would you mind sending me some information about your device?
* Model Number
* Baseband Version
* Carrier
You can find this information in Settings > About Phone. Thanks!
... View more
‎04-26-2018
09:06 AM
Hey, @user4Sc8y4V0Zl, I really appreciate you reaching out to us about this. You can contact your regional support and they'll be happy to help you with this repair!
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‎04-25-2018
11:42 AM
I really appreciate you taking the time to get in touch with us about this. If you need any further assistance, please let us know and our community will be happy to help!
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‎04-24-2018
01:53 PM
Hey, @user9vFe0iUfeL and @userjxImxEIfh1, have you both attempted to restart your IconX?
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