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06-01-2018
01:27 PM
Oh no, I hope you're alright. I'm really sorry to hear that, @KirkwoodRider. I'm going to send you a private message so that we can resolve this as quickly as possible!
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06-01-2018
11:57 AM
Hey, could you provide us with some information about your device, @userLz0mqqR3Zy?
* Model Number
* Baseband Version (Software Information)
* Carrier
You can find this information in Settings > About Phone. Thanks!
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06-01-2018
11:54 AM
1 Like
Thanks so much for getting back to me with this information, @ibenzawla.
Let's try some troubleshooting, can you attempt to clear your device's cache?
1. Power off your device
2. Power it back on by holding down the Volume Up, Home/Bixby, and Power keys.
3. When you see the Android laying down, wait for 30 seconds until it boots into the Recovery Menu.
4. From here, use the volume up/down keys to highlight "Wipe Cache partition" and select it with the power key.
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06-01-2018
11:47 AM
Alright, thanks for getting back to me, @Jyotirachel. Can you attempt to soft reset?
1. Power your device down by holding the Volume Down and Power keys until the device shuts off.
2. Then boot it back on and let us know how it responds.
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06-01-2018
09:46 AM
Hey, I hope you are doing well. I just wanted to reach out and see if you were able to try an alternative method to uploading these videos.
If you need help with anything else, please let us know and we'll be happy to help!
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06-01-2018
08:17 AM
Hey, could you provide some more information about your device?
* Model Number
* Baseband Version (Software Information)
* Carrier
You can find this information in Settings > About Phone. Thanks!
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06-01-2018
07:43 AM
Hey, @userXSbq1ac60F, could you provide some information about your device so that we can look into solutions?
* Model Number
* Software Version
You can find this information in Settings > About Gear > Device Info. Thanks!
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06-01-2018
07:32 AM
Hey, that's pretty weird. Could you start by providing us with some information about your device?
* Model Number
* Baseband Version (Software Information)
* Carrier
You can find this information in Settings > About Phone. Thanks!
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05-31-2018
02:31 PM
Hey, I'm sorry to see this, @ibenzawla. Would you mind providing us with some information about your device?
* Model Number
* Baseband Version (Software Information)
* Carrier
You can find this information in Settings > About Phone. Thanks!
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05-31-2018
09:42 AM
Hey, @userQB5kIDa3nd, have you attempted to export the file from Action Director and then uploading that file through the YouTube web interface?
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05-31-2018
09:03 AM
Hey, I hope you are doing well. I just wanted to see if you are able to find a solution with your carrier.
If you need help with anything else, please let us know and we'll be happy to help!
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05-30-2018
09:01 AM
Hey, @WalterDWormack, have you attempted to reach out to your carrier to see if they are able to transfer your data between your devices?
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05-30-2018
08:46 AM
Hey, @userppd1OjoXgM, if you are having trouble with Samsung Pay, please reach out to our hotline at 1-844-726-7297 for the best level of support.
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05-30-2018
08:28 AM
Hey, I really appreciate that you have taken the time to reach out to us about this.
If you need help with anything else, please let us know and we'll be happy to help!
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05-30-2018
06:54 AM
Hey, @Jyotirachel, I hope you are doing well. I just wanted to reach out and see if this was able to help you out.
If you need help with anything else, please let us know!
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05-30-2018
06:39 AM
Hey, I'm really sorry to hear about this, @Thedeen! I'm going to reach out to you in Private Message so that we can find a resolution as quickly as possible.
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05-29-2018
02:48 PM
Hey, I hope you are doing well. I just wanted to reach out and see if you were unable to install an update to your operating system or to an app.
If you need help with anything else, please let us know and we'll be happy to help!
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05-29-2018
01:12 PM
Hey, I hope you are doing well. Were you able to clear the data out of My Fitness Pal?
If you need help with anything else, please let us know and we'll be happy to help!
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05-29-2018
12:08 PM
Hey, I hope you are doing well. I just wanted to get in touch and see what you had tried to get the cards to show up in Bixby Home?
If you need help with anything else, please let us know and we'll be happy to help!
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05-29-2018
08:48 AM
1 Like
Hey, I hope you are doing well. I just wanted to reach out and see if you were able to find a solution to this with your carrier.
If you need help with anything else, please let us know and we'll be happy to help you out!
... View more
05-29-2018
08:25 AM
Hey, I hope you are doing well, @OLI501. Could you provide us with some information about your device so that we can look into what may be causing your NFC to be disabled?
* Model Number
* Baseband Version
* Carrier
You can find this information in Settings > About Phone. Thanks!
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05-29-2018
06:28 AM
Hey, @user8nulo5Kmf5, thanks for clearing that up. I just wanted to see if you are able to attempt that. Would you mind providing us with some information about your device?
* Model Number
* Baseband Version (Software Information)
* Carrier
You can find most of this information in Settings > About Phone. Thanks!
... View more
05-28-2018
02:42 PM
Hey, did your phone fail to install an update to your operating system or application, @userDv5bsKvGl2?
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05-28-2018
01:01 PM
Hey, @Goofy9676, have you attempted clearing the data of your My Fitness Pal app?
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05-28-2018
12:41 PM
Have you also have this trouble on an unsecured network, @user8nulo5Kmf5?
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05-28-2018
12:07 PM
Hey, @user1FWcaBeLd8, would you mind letting us know what you tried?
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05-28-2018
12:03 PM
Hey, @usermU9jpX3LRN, I'm unclear on how to do that. These devices are not designed to be swapped like this. You may want to attempt to completely power down and unpair your watch before switching to see if that helps.
If you need help with anything else, please let us know and our community will be happy to help!
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05-28-2018
11:58 AM
Hey, @userKTJzxg9roE, I really appreciate you reaching out to us. Have you called 1-800-726-7864 to look into your exchange options?
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05-28-2018
11:11 AM
Hey, @userqE3ftVTr0Z, you can find these steps previously posted in this thread 😸
1. Power your device down
2. Then power it back on
3. Pressing and holding the Volume Down key when you see the Samsung logo
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05-28-2018
09:36 AM
Hey, I hope you are doing well, @Jyotirachel.
Did you attempt the step from above?
Hey, @usercRz0QwYbQM, have you attempted to clear your device's cache partition?
1. Power off your device
2. Power it back on by holding down the Volume Up, Home/Bixby, and Power keys.
3. When you see the Android laying down, wait for 30 seconds until it boots into the Recovery Menu.
4. From here, use the volume up/down keys to highlight "Wipe Cache partition" and select it with the power key.
Let me know if that helps!
... View more
