10-25-201705:32 AM (Last edited 05-26-202011:50 AM by SamsungBri) in
Same here. Got my S8+ in May, have not been able to get passed the "register your voice by saying 'Hi Bixby' over and over and over and over." It is always either too noisy, or it says it can't hear me at all. Clear cache, clear cache partition, factory reset, take to Verizon (they say it's being fixed in the next update), many hours of chat and email and phone support, delete all updates, re-update, another factory reset (then samsung says factory resetting will not fix it, told me to take it to Best Buy), Best Buy says take it to Verizon, Verizon did a factory reset and says it will be fixed in the next update. I missed a photo op at my son's competition because I grabbed my phone and 2x the power button - and then had effing Bixby pop up before I could take the shot, and the moment was gone by the time I was able to actually take the picture... finally gave up completely and just installed Package Disabler Pro and turned off all updates just to prevent Bixby launching at all. I don't use my phone hardly at all any more, and just use my tablet. All the sales departments, IT, and engineers at work are getting new employer-provided company phones this year, and after our Michigan office had the exact same problem with an S8 in August they have stopped supplying the Samsung entirely and are now providing either the Moto Z2 or the iPhone 7. I'm still stuck with my personal S8 until we pay it off, but fortunately my new company Z2 works flawlessly so I really don't need the galaxy. My guess is that Samsung and Verizon and Best Buy aren't interested in devoting time to actually figuring out how to fix this issue because it is a small (but acceptable) number of customers having the issue. If the 17 troubleshooting steps they have in their official "How to fix every Bixby issue ever" script don't fix it, they just pass us off to somebody else. Better to hack off a small number of customers who already bought their phones than to actually spend any time or money figuring out how to correct the issue. Don't get me wrong - I think it would be nice to have it actually work sometime in the next 18 months that I am stuck with my pos galaxy; at least I could get some use from my "new" phone. And with nearly 20K users visiting the "How to remove Bixby" thread on here, maybe they will decide to try and make it work for all of their customers. I might still want to try just to see what the fuss is about, but I'm not holding my breath.
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