Samsung

This has happened to me too. This is crazy. I can't believe Samsung sent out an update that has literally locked people out of their phones and they have yet to resolve it.  ... View more

Lol no surprise there. Their customer service is the biggest joke. I don't even know why Samsung bothers paying people when they can't help you with anything. They might as well just have a computer bot instead and save money.  ... View more

This is exactly what is happening to me. I got my phone on 3/15, should have received my e-certificate on 3/30. It is now 4/3. I reached out to Samsung on 3/31 and got the "give us 4 days to resolve this issue". I'm sure I won't get my e-certificate tomorow either, and they'll ask for another 4 days. Their customer service is such a joke and they have absolutely no idea what they are doing. Never pre-ordering from Samsung again.  ... View more

Did you have to register your phone on Shop Samsung? I got my phone on 3/15 and still haven't received my code. ... View more

Yup, same. It is absolutely ridiculous and poor customer service. Like how hard is it to send out an e-certificate code?  ... View more