Asteroid
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07-09-2019
06:44 PM
2 Likes
This has happened to me too. This is crazy. I can't believe Samsung sent out an update that has literally locked people out of their phones and they have yet to resolve it.
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04-05-2019
10:19 AM
Lol no surprise there. Their customer service is the biggest joke. I don't even know why Samsung bothers paying people when they can't help you with anything. They might as well just have a computer bot instead and save money.
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04-03-2019
07:08 AM
This is exactly what is happening to me. I got my phone on 3/15, should have received my e-certificate on 3/30. It is now 4/3. I reached out to Samsung on 3/31 and got the "give us 4 days to resolve this issue". I'm sure I won't get my e-certificate tomorow either, and they'll ask for another 4 days. Their customer service is such a joke and they have absolutely no idea what they are doing. Never pre-ordering from Samsung again.
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04-01-2019
08:35 AM
Did you have to register your phone on Shop Samsung? I got my phone on 3/15 and still haven't received my code.
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04-01-2019
08:32 AM
Yup, same. It is absolutely ridiculous and poor customer service. Like how hard is it to send out an e-certificate code?
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