VerbumVeritum
Samsung Care Ambassador
- 2049 posts
- 151 likes given
- 97 solutions
- 468 likes received
- Samsung Community
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- About VerbumVeritum
2 weeks ago
@userZC5eqZGzoj it's definitely the proximity sensor. Some differences that you noticed may be due to the accidental touch protection in the display settings being on or off on the models in the store. Do you have this setting enabled by chance?
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4 weeks ago
@userspcqWqm1Ij this seems to indicate there may be something wrong with your device. I recommend taking your device to a Samsung authorized shop for evaluation: https://www.ubreakifix.com/locations https://www.samsung.com/us/support/ubreakifix/faqs/
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4 weeks ago
1 Like
@Zach_Nicodemous as other users have stated, the regular Note 10 is indeed capped at FHD (1080).
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4 weeks ago
@userspcqWqm1Ij @user2leSXafDlH hmmm this definitely hasn't been my experience with my Note 10+. I'm coming from using a S10+. The battery lasts noticeably longer, and the fingerprint scanner is way faster and more accurate than my S10+ was (granted, I never had too much trouble there either). May I ask which apps you're using and how long you have had the device? Usually new phones require a week of regular use to optimize and learn your usage patterns.
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4 weeks ago
14 Likes
@userBxMym59l6e @userwaHR4n5Cxt @usermG6xceYnCX I would suggest using Gboard in the interim while this issue is being addressed. It's most likely something Samsung is currently working to fix.
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4 weeks ago
@user9tj9MTu07F hi there! Only new users are eligible for the free 6 month trail. Just head to the Spotify app and select "Get Premium". You should see the 6 month free trail as on of the options.
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4 weeks ago
1 Like
@Shero my pleasure! Would you mind accepting the my post as the solution? It will assist other users if they have a similar question in the future. Cheers! 😄
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4 weeks ago
1 Like
@userf9MplVzlnQ it seems like there may in fact be something wrong with your screen. What you described definitely doesn't sound at all right. Which 'Samsung store' did you take it to?
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4 weeks ago
12 Likes
@Shero Oh ok I see. I can help you out here! 🙂Open Settings>Lock screen>Screen lock type>Select pin>There should be an option to enable confirming without tapping ok.
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4 weeks ago
1 Like
@Shero Hi there! So you have a pattern lock enabled and it doesn't automatically unlock your phone when you enter it?
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4 weeks ago
@Tessa127 @useroSMmEKv8by Nice Catch (made by Samsung) will identify what is causing these notifications so you will be able to silence them once and for all:
http://apps.samsung.com/appquery/appDetail.as?appId=com.samsung.android.app.goodcatch
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4 weeks ago
@Samsung_si5lcP9 the S series devices are usually where the big changes come in. The Note line has always been known for taking what the S series did best and providing a rather iterative update.
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4 weeks ago
1 Like
@AllSoTrue there are a few filters that may be enabled. Here is what might be causing what you described:
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4 weeks ago
2 Likes
@MLM1 the Note 10/+ come with a 25w charger included. You should notice a marked improvement in charging speeds(especially when low to ~80%). The 45w charger is $50.
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4 weeks ago
2 Likes
@user_dave there isn't a way to turn this off at present. You will be happy to hear that burn in is prevented by moving the pixels periodically ever-so-slightly. 🙂
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4 weeks ago
@userFJXCAsQgWj I seriously believe Geno wanted clarification about which device you were referring to due to the fact that indeed no one calls the USB-C plug a 'headphone jack'. I don't think he was trying to troll you or be unprofessional. As for your problem, I would recommend you reach out to your local UBreakiFix and have your device inspected:
https://www.ubreakifix.com/locations
https://www.samsung.com/us/support/ubreakifix/faqs/
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4 weeks ago
@user3uRXCPMYNc hi! See if this works: open your Settings>Apps>Top three dots>Show system apps>Always on display>Storage>Clear cache
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4 weeks ago
1 Like
@Samsung_dtdBvrg I would recommend taking your device to a UBreakiFix for them to check it out. They're authorized for Samsung repairs and diagnostics.
https://www.ubreakifix.com/locations
Also here is some info about Samsung's partnership, if you didn't know already 🙂:
https://www.samsung.com/us/support/ubreakifix/faqs/
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4 weeks ago
3 Likes
Geno is right on the money! There are far better options on the Android market (besides the #1 in my heart Samsung) to make the leap to an iPhone. It's horrible that you had such a frustrating experience and I would be highly annoyed myself had that happened to me, but in the end choose the device the works best for you and your life rather than buying due to brand popularity or status. For myself, Samsung devices (especially the Note 10+) checks all of the boxes for what I want out of my phone and more. Hope you get everything sorted out!
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a month ago
2 Likes
@Samsung_WQS16Ce not everyone who has the phone has these problems though. The vast majority in fact don't. I never had one problem with my S10+. It's up to you to decide what works best for you, however. I hope you figure out what is causing the issues if you decide to continue to keep the phone.
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a month ago
@Laughingnomad loving my enhanced sound via my USB-C on my Note 10+. Better than a headphone jack. 15w wireless charging makes not having a headphone jack a non-issue. To each their own though. 🙂
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a month ago
1 Like
@Samsung_WQS16Ce sorry to hear about the issues with your device! I'm sure it's very frustrating for you. It sounds like something isn't quite right with the functionality, as you shouldn't be experiencing the issues you described with your camera and screen freezing/blacking out. Have you taken your phone to a UBreakiFix to get it checked out? They are Samsung authorized for repairs and diagnostics.
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a month ago
2 Likes
@user214AyBzT98 hi there! The only way to change image resolution is to change the aspect ratio. Here is a screenshot:
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a month ago
@Quartertech there is a speaker at the top and bottom of the device. There are some volume boosting apps in the Google Play Store that may help you out.
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a month ago
@Fern4Boxing can you please provide a screenshot of what your app looks like?
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a month ago
@usercVnQ37W9O2 hello! Can you provide a screenshot for me? Here is what my Shop Samsung app looks like:
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a month ago
2 Likes
@userVJHDy4TbR1 so sorry to hear that your order got mixed up. I can only imagine how annoyed you must be! 😥 If you get sick of iPhones we will be here to assist whenever possible. Good luck to you!
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a month ago
4 Likes
@Samsung_oKGKtBz during the first week of use your battery learns your usage patterns and adjusts based on how you use your device. About how many hours of screen on time are you getting from a full charge?
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