About VerbumVeritum

VerbumVeritum · ‎03-12-2021

@david2b this is completely normal and nothing to worry about whatsoever. What you're seeing is the ultrasonic fingerprint sensor that is right beneath the display. It's normal to be able to see it slightly under the right lighting with the display off.

VerbumVeritum · ‎03-02-2021

@gadget069 have you tried safe mode or factory resetting as @bill-e recommended?

VerbumVeritum · ‎03-02-2021

@Munchiez there are no separate 5G plans for TMobile, so nothing will change. You can use 5G with no concerns at all. Glad you got your discounts applied! Ensure you document your trade in well. Take videos and pictures, and package the device so that it is well protected and has little wiggle room. Make sure you get the devices IMEI number also.

VerbumVeritum · ‎03-02-2021

@Chopemupgood yeah.... never chat for something important like this. It's always best to call, and make sure they have a call back number to reach you if the line goes dead (which happens). Mention the Office of the President if a supervisor can't help you. They definitely know what it is.

VerbumVeritum · ‎03-02-2021

@Chopemupgood I know you're feeling really frustrated, I know I would be! Generally I haven't had a lot of luck whenever I have called in to speak with a Samsung agent. I have always had my problem resolved when requesting a supervisor. Just call up E-Commerce and ask for one. I know the wait times can be long :( but there aren't too many other options. Clamly explaining the situation to someone with the power to help you is your best recourse for a resolution. I have also heard that some people have been directed to the "Office of the President" for solutions for problems like these.

VerbumVeritum · ‎03-02-2021

@gadget069 the answer is, you shouldn't have to. Beside the lag, or stutter, are you noticing any other issues or concerns?

VerbumVeritum · ‎03-02-2021

@Chopemupgood did you speak to a supervisor? Also, please remember to abide by the Community Guidelines when posting. Language like you used isn't acceptable here, and you may end up being banned. Samsung Community Guidelines

VerbumVeritum · ‎03-02-2021

@userjLIsA46K0d oh ok. The reason I ask is because, since this is the US Samsung Community, not many people here will have a lot of experience with Exynos models. If your phone is having noticeable problems, I would recommend having it looked at the very least. Power save settings in device care (under battery) will reduce your cpu max speed. In the same menu, the "more battery settings" page will give you the option to enable enhanced processing.

VerbumVeritum · ‎03-02-2021

@userjLIsA46K0d in which country are you located?

VerbumVeritum · ‎03-02-2021

@Munchiez have you attempted using the website? The app inexplicably has problems sometimes that usually clear up within a few hours.

VerbumVeritum · ‎03-02-2021

@userjLIsA46K0d those scores are pretty low. I scored considerably higher. Make sure you don't have any power saving functions on. Did you buy your phone new?

VerbumVeritum · ‎02-24-2021

@userUmi7RpgVlo Samsung themselves doesn't handle the phone sent in for trade in. They use a 3rd party company. If you have proof (video, pictures, etc) of the device working prior to sending it in, you should have nothing to worry about. I have heard that there is also a live video recording of every trade in box being opened and inspected.

VerbumVeritum · ‎02-21-2021

@aml15243 the max charging rate for the S21 line is capped at 25watts.

VerbumVeritum · ‎02-12-2021

@userBiz6uqlmW8 I hope you have evidence of the condition all of your devices were in prior to shipping them. I always make videos showing the device turning on, the condition, as well as the box IMEI number. Additionally, you're not shipping your device to "Samsung". It's through one of their 3rd party companies they work with. Supposedly there is a video of a person opening each box and inspecting it to ensure no "fabricated" damage happens. If there was damage, I suspect it happened in transit. I would reach out to the company that you sent the phones to in order to find out more information. I package my trade-ins in the original phone box and added in foam padding and wrapped the entire box in bubble wrap, and I have never had any problems. It never hurts to be extra careful when shipping something of high value.

VerbumVeritum · ‎02-12-2021

@GammaScorpio after my trade in, and price match discount, I ended up only paying $200 for my S21 Ultra. I got the Galaxy Buds Pro, charging brick, and case for my free promo accessories. I have high transfer speed USB-C drives, and 1TB cloud storage, so I am sitting on easy street. :)

VerbumVeritum · ‎02-11-2021

@Carljohnson52 I hope you find the device that's right for you!

VerbumVeritum · ‎02-08-2021

@JonJ1975 welcome to Samsung and the Community! If you have any questions or problems feel free to come here to seek out answers! I remember when I had a Droid back in the day. I have been with Samsung for many years now though, and I haven't regretted it one bit. Btw those "shatter proof" screens are great with screen protectors, but since they're made of plastic, they become VERY easily scratched without one. The latest Samsung phones have a Mohs hardness of 6, so theoretically not even keys or coins are able to scatch the screen.

VerbumVeritum · ‎02-07-2021

@userRondQU1tdu I understand that you're frustrated with the removal of the microSD port on the new S line phones, however the Community isn't a personal blog. All 39 of the comments on your account are you reiterating the same opinion on several different posts. No one is forcing you to purchase the device. If it's not for you, so be it. Make sure to have a look over the Community Rules, so that the Community can be a place individuals can come to constructively seek info and help for their devices. Help make the Community a positive experience. Samsung Community Guidelines

VerbumVeritum · ‎02-07-2021

@userRondQU1tdu it's a solution because USB-C is the new universal standard. No adapters are required, just buy USB headphones as well. You're making a mountain out of a mole hill.

VerbumVeritum · ‎02-07-2021

@userRondQU1tdu literally all of the comments on your account are you bashing the new S21. You're clearly very adamant about your dislike of the new S line.

VerbumVeritum · ‎02-07-2021

@goyod6 I get 500Mb/s from T-Mobile 5G in my area. Everywhere is different.

VerbumVeritum · ‎02-07-2021

@userRondQU1tdu I have so many fast chargers sitting around that this is a total non-issue.

VerbumVeritum · ‎02-07-2021

@userRondQU1tdu I suggest you invest in some USB-C drives.

VerbumVeritum · ‎02-06-2021

@dbb4u most people generally have transitioned to using smartwatches for these functions now, as they are much more reliable and accurate in their readings. I've had all of the flagship Galaxy S/Note line phones since the S8. I can say that your new Note is a substantial upgrade over your Note 8 in pretty much every way.

VerbumVeritum · ‎02-06-2021

@jmonzon61 I would say so. It's hard to say that definitively though. Which other apps?

VerbumVeritum · ‎02-06-2021

@Selvin20000 @EatherSpace @shukujo USB-C flash drives are also an option, and pretty cheap. I'm personally not going to miss having an SD card.

VerbumVeritum · ‎02-04-2021

@Grench thanks for posting that info! I'm sure this will be of use to more than a few people. :)

VerbumVeritum · ‎02-04-2021

@jmonzon61 it's more than likely an issue with the app itself rather than the phone, especially if you never notice it while not in an app.

VerbumVeritum · ‎02-04-2021

@xoawesoME if one or more apps are incompatible it could be interfering with other apps and processes on your phone too. It's hard to say that it is the device itself. I've had new flagship phones weeks before release for the past 4+ years, and I have noticed similar issues like what you're describing, but not every time, and only with a handful of apps. Once the developer issued updates I no longer had any problems.

VerbumVeritum · ‎02-04-2021

@xoawesoME do you have evidence it is the phone itself? It seems far more likely to me that the app is not compatible with the phone than the other way around, and after the app receives the necessary update, it works fine.

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