VerbumVeritum
Samsung Care Ambassador
- 568 posts
- 127 likes given
- 107 solutions
- 515 likes received
- Samsung Community
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- About VerbumVeritum
3 weeks ago
@IBJT__01 could you explain in a bit more detail what's happening with your phone?
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3 weeks ago
@user6yFCGMVrUx head into your settings and select display. The option to turn off the charging info should be near the bottom of the page.
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3 weeks ago
@userNljOdsvaIt after I updated to Android 10 a couple days ago, I had a very friendly dialogue with a supervisor at Nova. He claims it is still a Google issue to fix, even with the December security patch. Here is a screenshot of the updated message from Nova: If you have any additional info, it would be much appreciated! 😁
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3 weeks ago
1 Like
@Slick1upSleave my understanding is that there will be an update to the rest of the Goodlock extentions after Android 10 has finished rolling out, so not very long hopefully!
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3 weeks ago
@userJWhY9s28sI apparently this is entirely a Google issue. I have been in contact with support at Nova Launcher and they have no power to fix the issue whatsoever. Here is their official statement: https://help.teslacoilapps.com/faq/gesture-navigation
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3 weeks ago
@Samsung_m0Go3dV I don't there is an option to hide those back arrows. I tried turning animations off in dev options and they still showed up. 😥
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3 weeks ago
1 Like
Samsung has said that Goodlock will be fully supported after the Android 10 rollout. I would expect it within month or so, but no one really knows for sure. I miss all the functionality Goodlock provides too, so fingers crossed that it's sooner rather than later! 😝
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12-22-2019
04:43 PM
2 Likes
I'm certain that the developers of Goodlock are working diligently to update to Android 10 as fast as possible. I know exactly how you feel because Goodlock is something I use everyday and love the functionability it provides. I remember when Android 9 released they were pretty fast to send out a patch, so just sit tight! 🙂
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12-22-2019
04:38 PM
1 Like
@usermKn03273J7 hey there! The blinking dot is indeed the proximity sensor and perfectly normal as @LongHiker said. It should only be visible when you're on a call and you remove the phone from your ear. If you're on speakerphone the dot shouldn't be visible.
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12-15-2019
06:55 PM
@G-ProPIA unfortunately there is no built in setting to keep the screen on.
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12-14-2019
08:04 PM
@Jbone1982 make sure to report the issue in the One UI beta app feedback. I'm sure it will be fixed, maybe with the next update. @MrBE3 the Samsung+ app has become Samsung Members. The beta can be accessed the same way (via a banner) if it is still open.
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VerbumVeritum
Samsung Care Ambassador
in Galaxy S10
12-14-2019 07:59 PM - edited 12-14-2019 08:00 PM
12-14-2019
07:59 PM
1 Like
@G-ProPIA There are a few apps that can keep the screen on during calls. Here is one you can try out: https://play.google.com/store/apps/details?id=com.teqtic.kinscreen
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VerbumVeritum
Samsung Care Ambassador
in Galaxy S10
12-14-2019 07:59 PM - edited 12-14-2019 08:00 PM
12-14-2019
07:56 PM
@Samsung_b7yGvLq is the light constant? Have you attempted to put your phone into safe mode to test if a 3rd party app is causing the problem? To enter safe mode, from the power menu press and hold power off until safe mode appears.
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VerbumVeritum
Samsung Care Ambassador
in Galaxy S10
12-14-2019 07:53 PM - edited 12-14-2019 07:53 PM
12-14-2019
07:53 PM
Hey there @userw5EilrcO8k! So sorry to hear about this happening to you! As a point of fact, Best Buy definitely shouldn't have removed the preinstalled screen protector, or even advised you to do so. Big no-no on their part due to liability reasons. Just for a bit of clarification, the phone had a superficial crack on the screen protector from falling in between the seats; when the screen protector was removed was when you noticed the crack?
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VerbumVeritum
Samsung Care Ambassador
in Galaxy S10
12-14-2019 07:53 PM - edited 12-14-2019 07:53 PM
VerbumVeritum
Samsung Care Ambassador
in Galaxy S10
12-14-2019 07:42 PM - edited 12-14-2019 07:43 PM
12-14-2019
07:42 PM
@userB0MdWrSRr0 hi there! You will need to go into the One UI Beta app and withdraw from the beta. After you have withdrawn, download Smart Switch on a computer, connect your phone, and restore to the previous OS. Let me know if you have any questions or concerns!
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VerbumVeritum
Samsung Care Ambassador
in Galaxy S10
12-14-2019 07:42 PM - edited 12-14-2019 07:43 PM
12-06-2019
07:55 AM
@userbQg0cV3uFG to get 5G you will need a 5G device. The Note 10+ cannot receive the 5G signal.
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12-03-2019
09:03 PM
10 Likes
@RealSoap @userGEx4mPXKMD secure startup was renamed. Strong protection functions essentially the same, and does in fact encrypt the device. The device doesn't completely start until after the pin is entered, just like secure startup. Hope this clears somethings up! 🙂
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11-30-2019
09:36 AM
@Samsung_mB1ea6p hey there! Sorry to hear you're unhappy with your S10+. I really loved mine when I had one. This isn't really the place to leave a review, rather a place to come to get answers and advice for your device realed questions/concerns. What are you having problems with, maybe I can help?🙂
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VerbumVeritum
Samsung Care Ambassador
in Galaxy S10
11-30-2019 09:32 AM - edited 11-30-2019 09:33 AM
11-30-2019
09:32 AM
@FreakShow liquid screen protectors don't really protect from scratches. They put an extra layer of glass on top of your existing screen, and they do usually wear off depending upon use (usually 6 months-1 year).
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VerbumVeritum
Samsung Care Ambassador
in Galaxy S10
11-30-2019 09:32 AM - edited 11-30-2019 09:33 AM
VerbumVeritum
Samsung Care Ambassador
in Beta Feedback
11-30-2019 09:29 AM - edited 11-30-2019 09:30 AM
11-30-2019
09:29 AM
Hey there @userZtwoZvg2EJ. This is actually a Google issue with 3rd party launchers. It appears they will fix it "eventually." Here is what Nova Launcher said about it: https://help.teslacoilapps.com/faq/gesture-navigation
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VerbumVeritum
Samsung Care Ambassador
in Beta Feedback
11-30-2019 09:29 AM - edited 11-30-2019 09:30 AM
11-30-2019
09:24 AM
1 Like
@userVg7r56El3D sounds like you were told some incorrect information. As @LongHiker stated, the screen protector is completely removable.
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11-29-2019
01:33 PM
1 Like
Were you able to sign into the Samsung account registered on her device at https://findmymobile.samsung.com? You can easily reset the password there.
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11-29-2019
10:42 AM
@user62vPkDZNRa hey there! This sounds a bit concerning indeed! Are you positive it is the sensor itself? How long you keep your watch on for? Also, what kind of watch band are you using? How tightly do you keep your watch on? All these could be factors.
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VerbumVeritum
Samsung Care Ambassador
in Galaxy S8
11-29-2019 10:29 AM - edited 11-29-2019 10:31 AM
11-29-2019
10:29 AM
1 Like
@userPojfylwU56 hey! 🙂 Sign into your Samsung account registered on the device to reset your password/pattern: https://findmymobile.samsung.com
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VerbumVeritum
Samsung Care Ambassador
in Galaxy S8
11-29-2019 10:29 AM - edited 11-29-2019 10:31 AM
11-29-2019
10:13 AM
@UnrulyRotorshi there! Trying hitting control+scroll up on the mouse wheel.
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VerbumVeritum
Samsung Care Ambassador
in Galaxy S10
11-29-2019 10:05 AM - edited 11-29-2019 10:06 AM
11-29-2019
10:05 AM
@Goodole sorry to hear you're going to Apple over the lack of a dedicated notification LED indicator. I'm pretty sure Apple got rid of their notification LED as well though, so.... There are many apps that simulate this feature on the S10 that work splendidly. Holey Light is a great app made by a respected member of XDA forums, Chainfire. Another is the Edge Lighting+ from Samsung; there is a camera cutout option for the edge lighting.
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VerbumVeritum
Samsung Care Ambassador
in Galaxy S10
11-29-2019 10:05 AM - edited 11-29-2019 10:06 AM
11-29-2019
09:52 AM
1 Like
@TW23 hi there! You can easily reset her password by signing into the Samsung account registered on the device here: https//findmymobile.samsung.com 🙂
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11-29-2019
09:49 AM
@user6x34uK6GeI @user6XNznJB4KM the beta was open to only unlocked devices and has since closed. The stable OS will likely release sometime in January.
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11-27-2019
04:36 PM
@MMakoto it probably isn't anything as serious as that, it likely just wouldn't work period. Have you attempted restarting the phone in safe mode to see if the problem persists? A 3rd party app could be the culprit. To enter safe mode head to the power menu and hold down power off until safe mode appears. I know you mentioned you weren't looking to factory reset, but back up all your data and doing so could be a remedy.
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11-27-2019
03:49 PM
@MMakoto oh my that's doesn't sounds good at all! When did this start to happen? Also, how long have you had your device?
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