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05-14-2018
08:56 AM
In that case, definitely reach out to Samsung directly via Phone (1-800-SAMSUNG/1-800-726-7864) to set up a repair. Naturally you can also reach out to your carrier to see if they have a different option you might like more or maybe someone here in the Community has some other ideas!
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05-11-2018
11:48 AM
Well let's try some troubleshooting steps just to be sure. Just let me know how these go!
Are all your Apps are up to date? You have 2 places that you need to look. Google Play store and Galaxy app store. Go to both and check My Apps. Make sure there is no app that needs updating.
Is your phone OS up to date? Go to Settings, About phone and check for software update. Make sure you have the latest phone software.
Clear phone cache. Instructions are here.
Restart your phone in Safe mode. This is just to help you isolate the issue if it is caused by 3rd party apps. Instructions are here.
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05-11-2018
06:26 AM
Sounds like something is wrong with the device itself, since it will charge wirelessly and has the same problem no matter which wired charger you're using. Just to make sure I didn't miss something though, you've tried different outlets, wires, and plugs(wall or car), it's only the wireless one that's reliable in it's charging, correct?
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05-10-2018
01:00 PM
Hello @B_Hawk
Might I ask where and when you bought your device? Also, has it always had these charging problems or did this appear recently?
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05-10-2018
12:58 PM
Hello @LSW1
That is a system app. While that does mean that it can't be removed, you shouldn't have to worry. It won't use any of your battery as long as you aren't actually using it. 🙂
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05-08-2018
07:07 AM
Hello @DameDigital01
Out of curiosity, have you tried the suggestion here in this thread that has helped others?
Moving the charger to a different outlet fixed it. I used the same cable. Not sure what caused this change but it looks like the watch is charging and staying at 100% when I take it off the cradle in the morning again. Thanks!
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05-02-2018
11:16 AM
Hello @userXDEcJlLWx1
That does indeed sound like a change possibly from the new OS. Let's see if anyone else in the Community has an idea just in case though. 🙂
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04-03-2018
04:46 PM
Hello there, @Nahiem915
I believe this was a change with Oreo. While there isn't a way about that feature right now, I can certainly forward along your feedback on the matter. ^_^
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04-03-2018
10:04 AM
Interesting that it works with other phones, and the Note8 works with other car microphones. Such a strange problem that just those two together don't work. Hmm, let's see if anyone else in the Community has seen this and have any ideas on what might get it fixed. 🙂
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04-02-2018
05:22 PM
Hello @userVPrqaccqw7
Sounds like it's specific to your VW's microphone. Have you reached out the manufacturer to see what they have to suggest?
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03-29-2018
08:03 AM
Well... I suppose if someone is near you when you sleep you probably trust them enough to sleep around them. If you think you might be going into a situation that you won't, you can change the unlock to a password/PIN temporarily instead. ^_^
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03-28-2018
04:47 PM
Hello @userPgzejSIFfN
The S9 and S9+ is smart enough to use whichever method is best for the lighting conditions and such. So if you have both facial recognition AND iris scan on the device, it will pick whichever works best at that moment. That means if your eyes are closed, it's probably flipping over to facial recognition to open instead. 😉
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03-23-2018
10:35 AM
@userpQID4sdSpf
I think they meant a Black and White watch face. 🙂
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03-16-2018
10:19 AM
3 Likes
Hey folks!
If you press down and hold on an emoji, an option for different skin tones will appear. 🙂
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03-09-2018
09:10 AM
@userVVEWbHZk6u
Just to verify, what is the model of your phone? Thanks!
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03-09-2018
07:54 AM
Hello @uservlZsxBHvzU
We have seen people reporting this. It is normally an app on the phone causing it, but it's been pinned down to several different ones that can be the culprit. I would highly suggest looking through one of the threads on this topic, like this one:
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03-02-2018
04:49 PM
1 Like
I'm about to go on weekend, but if you still need assistance I'll be back on Monday and reply to any messages sent. I hope you have a good weekend!
SamsungViv
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03-01-2018
03:31 PM
No worries I totally understand! Just get back to us if you need any further assistance, or if it solves things. Always good to know either way. 😄
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03-01-2018
10:27 AM
Woo! Thanks for that great suggestion @FixxerUppr
Also thank you @breich3 for verifying that it worked out. Remember to hit that "Accept As Solution" option under the post so others can see it too. ^_^
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02-28-2018
04:52 PM
If troubleshooting doesn't help then reaching out to the place of purchase for an exchange is always an option as well. @user60qym42P4y
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02-28-2018
02:12 PM
No worries. I'm going to send you a private message so we can get this fixed up on the Samsung side.
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02-28-2018
10:59 AM
@useruFWWCcG8US
You mentioned that you tried reconnecting and resetting. Have you tried pairing them to a different device to see if they are working the same way with more than one device?
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