SamsungViv
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05-24-2018
02:54 PM
In that case, definitely reach out to Samsung directly via Phone (1-800-SAMSUNG/1-800-726-7864) to set up a repair. Naturally you can also reach out to your carrier to see if they have a different option you might like more or maybe someone here in the Community has some other ideas!
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05-24-2018
10:38 AM
Hello @usermvGaKuKGh4
Just to verify, you mentioned that you did a factory reset. After you had completed that, did you add back your apps and data right away, or did you test the device before that?
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05-23-2018
10:50 AM
2 Likes
Hey @GPolly11
It never stops amazing me how often Factory Resets can really help! They can sure be annoying, but they fix all kinds of things and certainly make phones run smoother. Kinda like a full reset on a computer. Time consuming, but life is better afterwards. :)
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05-23-2018
08:48 AM
@uservMNmlG0j0b
Just to check, have you tried the suggestion above your post?
Awesome - deleted all fingerprints then performed the soft reset - This fixed it
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05-14-2018
02:42 PM
Hey @ChubbySpiky23
Thanks for the suggestion. I'll be sure to pass that one along for you to our engineers. :)
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05-14-2018
08:56 AM
In that case, definitely reach out to Samsung directly via Phone (1-800-SAMSUNG/1-800-726-7864) to set up a repair. Naturally you can also reach out to your carrier to see if they have a different option you might like more or maybe someone here in the Community has some other ideas!
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05-11-2018
01:32 PM
Hello @MateoKG
Thanks for that suggestion. I'll be sure to push that up to the engineers. :)
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05-11-2018
01:29 PM
2 Likes
Sorry about those older steps, it's basically the Bixby button instead of the Home button.
Turn off the device.
Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
When the Android logo displays, release all keys ('Installing system update' will show for about 30 - 60 seconds before showing the Android system recovery menu options).
Press the Volume down key several times to highlight “wipe cache partition.”
Press the Power key to select.
Press the Volume down key to highlight “yes” and press the Power key to select.
When the wipe cache partition is complete, “Reboot system now” is highlighted.
Press the Power key to restart the device.
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05-11-2018
11:48 AM
Well let's try some troubleshooting steps just to be sure. Just let me know how these go!
Are all your Apps are up to date? You have 2 places that you need to look. Google Play store and Galaxy app store. Go to both and check My Apps. Make sure there is no app that needs updating.
Is your phone OS up to date? Go to Settings, About phone and check for software update. Make sure you have the latest phone software.
Clear phone cache. Instructions are here.
Restart your phone in Safe mode. This is just to help you isolate the issue if it is caused by 3rd party apps. Instructions are here.
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05-11-2018
06:26 AM
Sounds like something is wrong with the device itself, since it will charge wirelessly and has the same problem no matter which wired charger you're using. Just to make sure I didn't miss something though, you've tried different outlets, wires, and plugs(wall or car), it's only the wireless one that's reliable in it's charging, correct?
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05-11-2018
06:05 AM
I'm so sorry to hear that the factory reset caused that, even though it did fix the other problem! Normally when you log back into your account anything you've bought will be available to you again without a second purchase. =/
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05-10-2018
01:00 PM
Hello @user6Vz3ZLCTn9
Might I ask where and when you bought your device? Also, has it always had these charging problems or did this appear recently?
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05-10-2018
12:58 PM
Hello @LSW1
That is a system app. While that does mean that it can't be removed, you shouldn't have to worry. It won't use any of your battery as long as you aren't actually using it. :)
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05-10-2018
12:18 PM
I just wanted to reach back out and see if those steps helped out! If not, please let the Community know so that they can look into different ideas to help further.
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05-10-2018
06:25 AM
I would suggest also trying to plug the phone into a computer and use the computer to access your files and move them to the SD card there. :)
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05-10-2018
06:23 AM
I almost wonder if that encryption might be causing the connection problem with the Gear. I'm assuming the phone was encrypted before that last update when this problem started though. That last step I really have to offer would be a factory reset, but those are always so extreme.
Let's see if anyone in the Community has any other suggestions before we resort to that. :)
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05-10-2018
06:20 AM
Is the phone in a case? It sounds a bit like the screen actually got damaged but even if it doesn't look cracked a drop could have caused some internal damages. =/
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05-09-2018
02:07 PM
Alright, well since it worked just fine on your son's phone, let's try some troubleshooting on your phone to see if it helps. Just let me know how these go!
Are all your Apps are up to date? You have 2 places that you need to look. Google Play store and Galaxy app store. Go to both and check My Apps. Make sure there is no app that needs updating.
Is your phone OS up to date? Go to Settings, About phone and check for software update. Make sure you have the latest phone software.
Clear phone cache. Instructions are here.
Restart your phone in Safe mode. This is just to help you isolate the issue if it is caused by 3rd party apps. Instructions are here.
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05-09-2018
01:40 PM
Checking in to see if you still need assistance. If so, just let me know. :)
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05-09-2018
12:17 PM
1 Like
Let's try some troubleshooting steps, just let me know how these go!
Are all your Apps are up to date? You have 2 places that you need to look. Google Play store and Galaxy app store. Go to both and check My Apps. Make sure there is no app that needs updating.
Clear phone cache. Instructions are here.
Restart your phone in Safe mode. This is just to help you isolate the issue if it is caused by 3rd party apps. Instructions are here.
... View more
05-09-2018
08:21 AM
Hello @Bocephus1981
Might I ask which model phone you have? Also, which way have you already tried? :)
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05-09-2018
06:37 AM
Out of curiosity, if you hit the power button and leave the phone alone for a bit, like 5 minutes or so, does it still not ask for a password when waking the screen back up?
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05-09-2018
06:05 AM
Hmm, alright! It was a name change then. Sorry about that! Will that one allow you to uninstall updates following the directions above just Samsung Gear instead of Gear Manager?
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05-08-2018
01:50 PM
1 Like
Hello @userYl3B1FNf9b
While the Note 8 is liquid resistant (IP68) it is not liquid proof. While rare, it could get liquid into it and cause serious damage if it does.
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05-08-2018
01:36 PM
Thanks! So just to be sure, do you see the line no matter what screen you're on? What about if you dim or brighten the screen?
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05-08-2018
01:32 PM
Hello @userEWmdJSsScG
Can you go over to Settings>Lock Screen and Security>Screen Lock Type? When you click on that, what does it say your current lock type is?
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05-08-2018
12:18 PM
Oh dang, maybe they changed the name on me. What was the Gear app that you removed from your phone and then reinstalled (the one you said hadn't helped)?
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05-08-2018
11:09 AM
Hey @mindyw
Long time, no see! I'm glad to hear that you're doing well after we got all that cleared up. :)
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