SamsungViv
Honored Contributor
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- About SamsungViv
05-14-2018
02:42 PM
Hey @ChubbySpiky23
Thanks for the suggestion. I'll be sure to pass that one along for you to our engineers. :)
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05-14-2018
08:56 AM
In that case, definitely reach out to Samsung directly via Phone (1-800-SAMSUNG/1-800-726-7864) to set up a repair. Naturally you can also reach out to your carrier to see if they have a different option you might like more or maybe someone here in the Community has some other ideas!
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05-11-2018
11:48 AM
Well let's try some troubleshooting steps just to be sure. Just let me know how these go!
Are all your Apps are up to date? You have 2 places that you need to look. Google Play store and Galaxy app store. Go to both and check My Apps. Make sure there is no app that needs updating.
Is your phone OS up to date? Go to Settings, About phone and check for software update. Make sure you have the latest phone software.
Clear phone cache. Instructions are here.
Restart your phone in Safe mode. This is just to help you isolate the issue if it is caused by 3rd party apps. Instructions are here.
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05-11-2018
06:26 AM
Sounds like something is wrong with the device itself, since it will charge wirelessly and has the same problem no matter which wired charger you're using. Just to make sure I didn't miss something though, you've tried different outlets, wires, and plugs(wall or car), it's only the wireless one that's reliable in it's charging, correct?
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05-10-2018
01:00 PM
Hello @B_Hawk
Might I ask where and when you bought your device? Also, has it always had these charging problems or did this appear recently?
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05-10-2018
12:58 PM
Hello @LSW1
That is a system app. While that does mean that it can't be removed, you shouldn't have to worry. It won't use any of your battery as long as you aren't actually using it. :)
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05-10-2018
06:25 AM
I would suggest also trying to plug the phone into a computer and use the computer to access your files and move them to the SD card there. :)
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05-09-2018
08:21 AM
Hello @Bocephus1981
Might I ask which model phone you have? Also, which way have you already tried? :)
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05-08-2018
01:50 PM
1 Like
Hello @userYl3B1FNf9b
While the Note 8 is liquid resistant (IP68) it is not liquid proof. While rare, it could get liquid into it and cause serious damage if it does.
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05-08-2018
11:09 AM
Hey @mindyw
Long time, no see! I'm glad to hear that you're doing well after we got all that cleared up. :)
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05-08-2018
07:07 AM
Hello @DameDigital01
Out of curiosity, have you tried the suggestion here in this thread that has helped others?
Moving the charger to a different outlet fixed it. I used the same cable. Not sure what caused this change but it looks like the watch is charging and staying at 100% when I take it off the cradle in the morning again. Thanks!
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05-08-2018
06:59 AM
Hey @RosahhXD
I'm so sorry to hear about this! I hope you're okay. To get this fixed fast, I would advise following the previous suggestion from SamsungMel:
Hey, @user9rliCrzPnO. Please get in contact with our support team ASAP to get this taken care of. We take these concerns very seriously and want to make sure your customer experience is amended. Their number is 1-800-726-7864 & they're open 24/7.
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05-07-2018
02:05 PM
Hello @userF4S3IIgzsM
I'm so sorry to hear about this! I want to help out though. I'm going to send you a private message here in just a moment so we can discuss this further.
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05-07-2018
12:29 PM
@userUHgXzMbDWq
A factory reset puts the device back to a status similar to what it was when first pulled from the box. While the OS might still be updated, nothing else really will be and apps and personal data will be gone.
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Re: Samsung pay connection error
05-02-2018
12:54 PM
Certainly looks like your device is a foreign model. This Community works largely with US based devices so it's hard for us to speak on exactly what may or may not be happening to your specific device. You are welcome to see if the Community can assist, but as many may not have the same device as you it might also be worth reaching out to your region specifically for more in depth assistance!
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05-02-2018
11:16 AM
Hello @userXDEcJlLWx1
That does indeed sound like a change possibly from the new OS. Let's see if anyone else in the Community has an idea just in case though. :)
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04-27-2018
11:41 AM
@user3w4ZX1xfpQ
In that case, definitely reach out to Samsung directly via Phone (1-800-SAMSUNG/1-800-726-7864) to set up a repair. Naturally you can also reach out to your carrier to see if they have a different option you might like more or maybe someone here in the Community has some other ideas!
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04-26-2018
02:43 PM
@userY37eEEr50F
Just checking to see if you need any further assistance. :)
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04-26-2018
10:18 AM
@userVJrNauZw7o
Have you tried the suggestions here in this thread and others like THIS one?
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04-25-2018
08:39 AM
To our newest posters, there are a few different suggestions in this thread that helped others. In this case I would advise looking through the suggestions and trying them out. :)
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04-13-2018
02:49 PM
@OzOracle
Just checking in to see if you need more assistance. :)
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04-11-2018
11:52 AM
@userrrY8g0KYQm
This Community works largely with US based devices so it's hard for us to speak on exactly what may or may not be happening to your specific device. You are welcome to see if the Community can assist, but as many may not have the same device as you it might also be worth reaching out to your region specifically for more in depth assistance!
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04-11-2018
11:00 AM
@usercg6XCW67HK
You should be able to call in to Samsung or contact your place of purchase to get that swapped for a new set of earbuds. :)
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04-11-2018
09:19 AM
Hey folks.
I want to grab some information about all of the devices experiencing this. Can I have the exact model number and Baseband version (both under Settings>About Device) for your device as well as your carrier? Thanks!
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04-05-2018
12:32 PM
Hello @userZYHBgTZP6a
The original Dex Station is in fact compatible with the S9 and S9+. You can see a full list of the compatible devices for this item HERE.
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04-04-2018
05:46 PM
Hello @userHcH1RDuWav
After having seen many major operating system updates go out, I've noticed that most of them come with a few weeks of higher than average battery drain while the phone and update settle some. I know that may not be super comforting for the time being while it's doing that, but after that time period it will go back to being much closer to what you were used to. :)
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04-04-2018
10:29 AM
Awesome! Glad you found that. Also, thanks for sharing it here in case others also were having problems. :)
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