I am just wanting to make a post about a recent issue I've had with Samsung I recently tried to pre order the Samsung note 10 plus and was met with issues. When I was trying to order the phone I kept getting error saying something happen try again later I got the Samsung financing and was wanting to pre order a note 10 phone to continue with the Samsung line I currently two Samsung phones a s9 plus and a s8 plus. When I went to call customer service I was lied too i emailed ttb em the issue as the agent said and yet to recieve a solution so now i uave lost the deals and im irritated. I am upset because I am a cell phone store assistant and i sell Samsung devices and this experience hurts the image i had for the company. The company has good phones but horrible customer service and nkw this is how i will have to market it cause in my experience this is the truth. I feel like this situation was poorly handled and i shouldnt have to beg anyone to take my money.
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