Samsung Care Ambassador
Community stats
- 115 Likes
- 18 Solutions
- 0 Posts
- 46 Comments
- 54 Followers >
- 3 Following >
4 weeks ago
Awesome! If you could mark this as Solution Solved for me that would greatly be appreciated.
... View more
06-01-2022
01:17 PM
11 Likes
I suggest resetting the camera app. Possibly could be a bug or glitch in the application causing the auto focus not to work properly. Go into APPLICATIONS > CAMERA > STORAGE. You can try clearing the cache first which will not reset any setting in the camera app. If clearing the cache does not help then go back into STORAGE > CLEAR DATA. This will bring your camera app back to factory settings.
... View more
09-10-2020
07:24 AM
It might take some time as I just recied my 620 reward points for the Galaxy Buds Live I ordered them on August 8th and they were delivered to me on August 11th. So you might recieve your points about 30 days after your device was delivered.
... View more
09-09-2020
02:03 PM
You should receive your reward points after the 2 week return period is over. ▪︎If my reply has been helpful please :white_heavy_check_mark: Solution Solved & leaving a ❤ is much appreciated! ▪︎
... View more
09-09-2020
02:02 PM
1 Like
Until there is actually video evidence of "tempered glass" breaking on its own without impact it will just be another unsolved mystery.
... View more
09-09-2020
11:24 AM
If you purchased your device directly from Samsung I suggest contacting Customer Service. You can get in touch with them directly by opening the Samsung Members app > Get Help > scroll down to the bottom and select where it says Customer Service. Make sure to have your reciept/purchasing information. ▪︎If my reply has been helpful please :white_heavy_check_mark: Solution Solved & leaving a ❤ is much appreciated! ▪︎
... View more
09-04-2020
06:57 AM
10 Likes
You will be able to retrieve any lost data in your Samsung account. Of course, it will only have data that was backed up to the Samsung cloud. You will need your Samsung account e-mail and password. ▪︎If my reply has been helpful please :white_heavy_check_mark: Solution Solved & leaving a ❤ is much appreciated! ▪︎
... View more
09-04-2020
04:44 AM
1 Like
This is a great question Natividplane2. As fair as I know the opening & loading speeds of the app will be the same if storage internally or on the SD card with your Galaxy device. Your phones performance will also not see any difference as well. ▪︎If my reply has been helpful please :white_heavy_check_mark: Solution Solved & leaving a ❤ is much appreciated! ▪︎
... View more
08-31-2020
06:55 PM
userHTwBR2exWI, I would like to help you further but there is some details missing in your initial question that I would have to ask before I give you my assistance. Are you saying that you previously were using a unlocked S20 Ultra 5G on AT&T with just a 4G/LTE plan. Currently upgraded both your device to a unlocked Note20 Ultra 5G and your plan to a 5G plan? You are getting significantly slower LTE speeds on your Note20 then you were getting on your S20? Or are you saying that your 5G speeds are slower then what you were getting on 4GLTE? If the last question seems to be accurate to your situation then I could agree that I myself, on AT&T have been getting more constantly faster LTE speeds on my S20 Ultra 5G then I do when I am in a 5G area. Tho I can get over 300mbps on 5G, that is a rarity and my 5G speeds are more in the lower 100s and even between 50-100. I can reassure you tho the sim card does not matter when it comes to 5G. The sim card only receives data from the network (AT&T) and provisions its features depending on your plan of choice. If you do not want to recieve 5G service you will have to go back to the 4GLTE plan to restrict 5G access. This is not something Samsung has control over when you are on the carrier's network your device, no matter what who manufacturers it will have to comply with its features & restrictions. This is how carriers try to get customers to buy their carrier branded devices. As a AT&T Business customer I have the myAT&T app and I full access to my CRU account to change my plan, features, or device at any moment I wish to. If you are using a Unlocked device you will have to download the myAT&T app from the Google Play Store. I wish you the best with your situation and hope things work out for you! ▪︎If my reply has been helpful please :white_heavy_check_mark: Solution Solved & leaving a ❤ is much appreciated! ▪︎
... View more
08-31-2020
06:11 PM
1 Like
Great question DeSeaseD, I will help guide you to get official Samaung UI customizations. Go to the Galaxy Store App > search "Good Lock" > download. Once downloaded open Good Lock and select QuickStar. This will download as a application as well and give you access to customize your notification panel. You will now have access to many more! Enjoy! ▪︎If my reply has been helpful please :white_heavy_check_mark: Solution Solved & leaving a ❤ is much appreciated! ▪︎
... View more
08-30-2020
07:58 PM
1 Like
You will have to upgrade to a 5G device. Samsung has added "5G" to the end of device names to help consumers understand which models are 5G compatible. Example: Galaxy Note20 5G, Galaxy S20 5G, Galaxy Z Flip 5G. If you want to access 5G you must upgrade to a 5G plan with your carrier but -Mobile plans are all 5G. If you have any other questions about 5G devices or service I can further assist. ▪︎If my reply has been helpful please :white_heavy_check_mark: Solution Solved & leaving a ❤ is much appreciated! ▪︎
... View more
08-29-2020
08:11 PM
1 Like
Contact your carrier and have them send you a new sim card or by going to the carrier store. ▪︎If my reply has been helpful please :white_heavy_check_mark: Solution Solved & leaving a ❤ is much appreciated! ▪︎
... View more
08-29-2020
07:05 PM
no that would be incorrect. That area on the back glass houses the rear microphone. that microphone hole is completely sealed.
... View more
08-29-2020
12:53 PM
1 Like
The tolerance between the back glass panel and frame has been compromised on your Note10 from the look of it in your photo. Has your Note10 ever been serviced? Have you owned it since brand new? The adhesive used on the back glass panels on Galaxy devices is very strong and it would take some force to separate as it just does not come loose itself. As someone who has repaired many glass back devices it seems to me the back glass panel has been opened previously. If that is the case then there should of been a new OEM adhesive gasket used when the back glass was put back on. If your Note10 has never been serviced then it could possibly be a swollen battery causing this separation but you should be able to feel if the battery is swollen in that area. ▪︎If my reply has been helpful please :white_heavy_check_mark: Solution Solved & leaving a ❤ is much appreciated! ▪︎
... View more
08-29-2020
12:36 PM
2 Likes
Yes, you are correct this is the rear microphone on your Galaxy Note20 Ultra 5G. ▪︎If my reply has been helpful please :white_heavy_check_mark: Solution Solved & leaving a ❤ is much appreciated! ▪︎
... View more
08-28-2020
05:27 PM
I've experienced this acouple of different times with my original Galaxy Buds. If any liquid would get past the polished metal grill insert it would cause one side or both to have very low quality sound. Usually after a day or so it would go back to normal. The liquid was usually from a disinfectant wipe when I would routinely clean them. I have experienced the same issue even with the included AKG earphones that came in the box of my past Galaxy devices. Liquid could also permanently damage the driver and not regain the same level of sound again. This is my experience tho and could completely differ from yours. ▪︎If my reply has been helpful please :white_heavy_check_mark: Solution Solved & leaving a ❤ is much appreciated! ▪︎
... View more
08-28-2020
03:34 PM
1 Like
I am unaware of a set release date in the US but it will go on sale officially this fall. I would have to believe sometime in mid-late September to early October at the latest. ▪︎If my reply has been helpful please :white_heavy_check_mark: Solution Solved & leaving a ❤ is much appreciated! ▪︎
... View more
08-27-2020
06:17 PM
2 Likes
I know absolutely nothing about this but I do remember Apple taking quite sometime before ECG was turned on their Series 5 Apple Watch. The FDA approved it but you have to give Samsung sometime to test over a long period of time and make sure the feature is ready for consumers. This is just my opinion, so please take it as that :). ▪︎If my reply has been helpful please :white_heavy_check_mark: Solution Solved & leaving a ❤ is much appreciated! ▪︎
... View more
08-26-2020
05:59 PM
The 120hz refresh rate difference between the Galaxy S20 Ultra 5G & Note20 Ultra 5G is that the S20U uses hardware in the display panel to manually lock the refresh rate to 120hz no matter what is displayed on the screen. This does not mean videos, applications, or games that only support 60hz will all of a sudden now refresh at 120hz. The display panel hardware is still running in the background at 120hz. This is not efficient when it comes to battery life which is why Samsung made the choice to use LTPO technology in it's N20U. The N20U display panel is a lot more efficient when it comes to saving battery life then the S20U. The LTPO panel uses a circuitry system instead of hardware like the S20U. The display can switch between 10Hz, 30Hz, 60Hz, and 120Hz based on the content to save power when the maximum refresh rate isn’t necessary, like when you’re viewing an image in the gallery. Don’t worry: When you scroll to another image, the transition will happen at 120Hz, but the refresh rate will go down to a lower value when the image is sitting static on the screen. The short answer is that the LTPO technology is in it's first go with smartphones (Apple introduced LTPO technology in the recent Series 5 Apple Watch). I assume as Samsung engineers have more time to develop this technology we will see improvements to where we can eventually have 120hz refresh rate with WQHD+ on. Not that we really need it but it'll become another amazing option Samsung gives us on our best in the industry flagship devices. ▪︎If my reply has been helpful please :white_heavy_check_mark: Solution Solved & leaving a ❤ is much appreciated! ▪︎
... View more
08-25-2020
03:13 PM
1 Like
To obtain a repair at the Offer Price, you must visit an authorized walk-in service location in the United States where Eligible Screen Repairs are available or contact Samsung at 1-888-970-FOLD. You may visit https://www.samsung.com/us/support/service/locations/ or call 1-888-970-FOLD for available walk-in locations. ▪︎If my reply has been helpful please :white_heavy_check_mark: Solution Solved & leaving a ❤ is much appreciated! ▪︎
... View more
08-22-2020
08:23 PM
RaviCVemuri, does your Note20 Ultra 5G have active sim card & service with a US carrier? You could possibly be experiencing a sim card or network issue. The mobile data icon will only appear when there is a sim card installed & Wifi Calling is a carrier feature that gets added once your sim card has been provisioned by your carrier.
... View more
08-19-2020
04:44 PM
1 Like
Yes, but only with the Samsung Galaxy Tab S4, S5e, S6/S6 Lite, or the new S7/S7+. Samsung DeX Mode will not work with other Android tablets. ▪︎If my reply has been helpful please :white_heavy_check_mark: Solution Solved & leaving a ❤ is much appreciated! ▪︎
... View more
08-06-2020
09:03 PM
13 Likes
If you forgot your PIN# to log into your Samsung Pay App follow these instructions. Navigate to Samsung Pay Framework's properties. Navigate to and open Settings. ...Force stop the app. Tap Force stop and then tap Force stop again.Clear the app's cache. Next, tap Storage and then tap CLEAR CACHE on the next screen.Open Samsung Pay's App info. Tap MANAGE STORAGE. ...Clear the app's data. ☆ If my reply has been helpful please consider to leave me a Like and Solution Solved. Much appreciated and good luck! ☆
... View more
07-29-2020
05:39 PM
2 Likes
Tx2Tone, are you asking if your S10+ is going to turn into 5G? The only S10 series device with 5G is the S10 5G. 5G service is only available through your carrier as the phone does not produce 5G signal.
... View more
Re: What new feature do you want on the next Galax...
07-27-2020
11:09 AM
Great idea userz8oWQafpPO! Just by being apart of the Samsung Commuity your voice is indeed being heard by Samsung. This is a potentially life saving feature and I do agree with the benefits of using thermal technology on the Samsung mobile devices. As our Samsung smartphones evolve into not just a communications device but also should be equipted with technology to help our vitals going into the future. Thank you for your response and make sure to watch the virtual online Samsung Unpacked Event on August 5th at 10 a.m. est. There will be some really amazing stories from inside the Samsung universe!
... View more
07-27-2020
10:56 AM
13 Likes
This is going to be one amazing online virtual event! Samsung always puts on a grand show for all of us loyal Samsung customers. I can't wait to see all the incredible stories from inside the Samsung universe, as well as the new Galaxy Note Series of devices. I feel we are all in for a real treat for this virtual online event. I will be there along with all of my awesome Samsung Members family from across the world!
... View more
07-24-2020
07:16 PM
1 Like
Super excited for the Samsung Unpacked Event! Samsung is going to give one ultra online performance!
... View more
07-24-2020
07:13 PM
3 Likes
The Note10+ SM-N975U1 unlocked models, as well as carrier models are currently still on the June 2020 Security Patch. Expect the July 2020 OTA update to be released in the first half of August.
... View more
06-30-2020
06:31 PM
1 Like
Go into your Galaxy A01 SETTINGS > DEVICE > CARE STORAGE > Tap ADVANCED. Go into PORTABLE STORAGE & select the name of the SD card. Tap Format.
... View more
Manage the boards you are following
Nothing to display here yet.
To follow a board, click on "Subscribe" in the "Options" dropdown.
Followers
-
부활 65
-
zumba 0
-
XyGrannie 0
-
xogeniusnerdxo 0
-
VerbumVeritum 862
-
userj1sBn7wIhS 0
-
userCYk0WSI6AH 0
-
user_ams007 1051
-
user5DkTxCjNUh 0
-
Topherscott 0
-
thatboireese 11
-
TeriAnn 0
-
strawberry23 0
-
stanl56 56
-
SHADOWGATE 513
