- About MarkC609
2 weeks ago
First can you provide this information. First the carrier your Note10+ is from & if it is carrier unlocked which carrier are you using it with? I ask because if your Note10+ is not a "Unlocked by Samsung" device then you must get your OTA (Over The Air) software updates only from the carrier the device was originally purchased from. Example: If it is a Sprint Note10+ but is unlocked by Sprint and used on T-Mobile you will not get OTA updates from T-Mobile but it has to be from Sprint. Since the device does not have a active Sprint sim card in it (as it has a active T-Mobile sim) then you will not recieve any OTA software updates on the device from T-Mobile. These OTA updates from the carriers are sent by IMEI# & active sim cards inserted. I hope this makes sense as it could be confusing to alot of customers. When the device comes from Samsung unlocked the device will always recieve software updates from Samsung regardless of which network is being used. The example I made goes for any combination of carriers such as Verizon, AT&T, T-Mobile, Sprint. I can try to help further if you are able to reply back with the information.
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2 weeks ago
The lack of speed on your S20 5G is totally on T-Mobile & not anything Samsung can do about the network you choice to use.
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2 weeks ago
The Galaxy Buds+ microphone quality has been greatly improved from the previous first generation Galaxy Buds. I would first do a reset of the Buds+ which can be found in the Galaxy Wearable app when your Buds+ are connected. Second I would suggest maybe some water or sweat got into one or more of the microphone holes on the earbuds so maybe try giving the holes a shot of compressed air or blow into them if you do not have a can of air. Good luck!
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05-01-2020
10:29 AM
Is your Galaxy Note8 a Samsung Unlocked device or carrier branded? This is important to know because for example if your Note8 is from T-Mobile (but unlocked) and you are using it with a active AT&T sim then you will not recieve any OTA (Over The Air) updates from AT&T for the device. It can only recieve OTA updates from T-Mobile with a active T-Mobile sim card inserted. Same goes for Verizon, Sprint, & AT&T. Now if you are using a Samsung Unlocked device you will recieve any OTA updates directly from Samsung when they are available. The Galaxy Note8 should be on Android 9 with the latest April 2020 security patch. If you can provide the information for which carrier your Note8 is & which carrier you are currently using I can possibly help further but without that information I could not help.
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05-01-2020
10:21 AM
1 Like
When companies give their battery life for wireless earbuds it is usually tested with volume at 50% or less. Also depending on the music genre as well can affect battery life.
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04-25-2020
06:32 PM
1 Like
The issue with OTA updates (Over The Air updates) is with your carrier unless you are using a Samsung Unlocked device. To get software updates from your carrier you must be using that carrier branded device (S10 AT&T model) with a active AT&T sim card. The same goes for Verizon, T-Mobile, & Sprint. For example if you have a T-Mobile unlocked S10 and using AT&T service you will not get any OTA updates from AT&T). You would have to recieve the updates from T-Mobile. The carriers send out updates to the carrier branded IMEI#.
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03-19-2020
05:46 PM
I suggest the XDA Labs app. The forums over on XDA will have every piece of information you will need.
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03-17-2020
06:20 PM
Is the charger & cable OEM Samsung or are you using a third party charger?
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MarkC609
Halo
in Galaxy S9
03-17-2020
06:18 PM
- last edited on
03-26-2020
02:37 PM
by
SamsungJace
03-17-2020
06:18 PM
1 Like
First to help please go into your settings > about phone > software information and scroll down to Service Provider SW ver. and please let me know what the 3 sets of letters says...Examples: ATT/ATT/ATT, SPR/SPR/SPR, & TMB/TMB/XXA. Once I know this information I can try to further help you with why you haven't recieve a OTA android 10 update.
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MarkC609
Halo
in Galaxy S9
03-17-2020
06:18 PM
- last edited on
03-26-2020
02:37 PM
by
SamsungJace
03-17-2020
06:10 PM
1 Like
Sounds like dead pixels in the amoled display. This is covered under Samsung 1-yr manufacturer's warranty. Have you registered your device for warranty? I suggest looking into getting your device repaired for free.
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03-17-2020
06:03 PM
Verizon will not sell the Galaxy S20 5G because they are using mmWave 5G which only the S20+ 5G & S20 Ultra 5G have. The S20 5G only has low-mid band 5G.
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03-16-2020
10:06 AM
You can not charge another device using the OTG connector. The OTG connector can only be used to transfer data between devices.
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