https://www.samsung.com/us/support/contact/ Tell us, you (Samsung) are willing to replace players. I was given two tickets (work orders I guess) plus free UPS shipping labels.
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If you work for Samsung, Why ar'nt you telling "victims", they can get their players Replaced ! FOR FREE ! ? ? ? I was helped with free shipping Label, for two players. I must thank another registered user who shared this tip with me. Here is the Lint to contact Samsung: https://www.samsung.com/us/support/contact/
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