Samsung's customer care is incredibly poor. Paying $1300 for a phone and you'd think they will follow up with incredible customer support. First things first, the Samsung Care+ program can only be purchased when buying the phone which in my case was gifted to me. So you wouldn't expect the person who's gifting a phone to also buy me insurance. I looked around the members app and found that Samsung does not support the 30 day post purchase enrollment anymore on one of their most expensive phones. I then got in an accident cracking my screen. Cursing my luck, I try to get it fixed at the authorized service center for Samsung North America. They fix my screen but couldn't run the diagnostic software because of a bug in the diagnostic tool Samsung had provided, so they promptly put back my original cracked screen and return the device to me. My only other option according to the reps at Samsung is to drive an hour and try at another authorized service center or ship my phone to Texas where they'd take 5 business days to fix and return my phone back.
... View more