You can't roll back beta Android 12. Everyone at Samsung keeps telling you to use Smart switch but they don't understand that not everybody backs up their phone to their PC so they've left everybody in the lurch. Your phone is hosed as is mine and a lot of other people's. Samsung will not provide a link to be able to download a clean version. Google Play is no longer certified and applications will not run and you cannot download certain applications from Google Play. Netflix won't work, calls get disconnected after 30 to 6 0 seconds. It's a complete goat Rodeo the last time I'll ever buy a Samsung product ... View more

Thanks for your support. When I plug my phone into my pc with smartswitch it only shows the send and receive options. I don't understand why samsung doesn't provide a link to those that are having this problem. I've been on windows insider programs but when you leave it, your out immediately. , there should be one less employee at samsung. Their support is a joke. Attached is what Google support sent as a response to my Google pay not working and the Google Play store now being uncertified and won't load Netflix or other programs. I have all Samsung equipment, phone, laptop, Samsung SmartThings hub, their flat screens and watch and the phone support for this issue is useless, they should be embarrassed they can't fix their own problem googleplay-support@google.com Tue, Mar 15, 4:48 PM (14 hours ago) to me Google Hi, Thank you for contacting Google Support. This is Justine and I'll be handling your case. I hope that this email finds you well. We appreciate your patience waiting for our response and we apologize for the delay. I sincerely apologize for the delayed response in regards to your inquiry. As a precautionary health measure for our support specialists in light of COVID-19, we're adjusting work schedules and operating with a limited team. I understand you're reporting that your phone is not supported by Play Protect and you're having issues updating your Netflix. I know how important this is to you. Rest assured you've reached the right person to help shed more light on this. Check your Play Protect certification status Devices that are Play Protect certified: Include proprietary apps under license from Google Have passed Android compatibility testing Only Play Protect certified devices are eligible to include Google apps, like the Google Play Store app. Check your Play Protect certification status Open the Google Play Store app Google Play. At the top right, tap the profile icon. Tap Play Protect. Under "Play Protect certification," find out if your device is Play Protect certified. What it means if your device isn't Play Protect certified If your device isn't Play Protect certified, Google doesn’t have a record of the Android compatibility test results. Keep in mind that: Devices that aren't Play Protect certified may not be secure. Devices that aren't Play Protect certified may not get Android system updates or app updates. Google apps on devices that aren't Play Protect certified aren't licensed and may not be real Google apps. Apps and features on devices that aren't Play Protect certified may not work correctly. Data on devices that aren't Play Protect certified may not back up securely. What to do if your device isn’t Play Protect certified If your device isn't Play Protect certified, we recommend you contact your device manufacturer. Ask for a fully tested, Play Protect certified device. You may also elect to and refer to these additional resources about Play protect certification. You can consider me a friend here at Google who is always willing and happy to help you with your concern. If you have any questions, don't hesitate to ask. We appreciate your cooperation and understanding. Within 48 hours of our last interaction, you'll receive a short survey via email. We’d love to hear your feedback about our interaction today and your overall experience with Google support. Thanks! Justine The Google Support Team Google Google Help Center © Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043 ... View more

Thanks I'll give it another try. I unregistered from the beta program but makes no difference and when I start my phone it still says it's a beta version. I wrote my phone and reloaded data from the cloud and still got the same os I had ... View more

Can I ask, how exactly does smartswitch work. I have the exact same problem but my backups are on the cloud. I connected my Note10 with smartswitch to my Samsung laptop but nothing happens. Where is it getting the new OS from? This is like being stuck in Android **bleep** and Samsung is useless when it comes to supporting this particular issue. Thanks in advance ... View more

For all having issues with 12 beta, this is the answer from google...our phones are basically hosed up because Samsung won't provide a fix. You have the list is beta users and can certainly send a link or provide a clean OS. This NOTE10 is pretty much useless. Samsung, I'm outa here....this is unacceptable, everyone stones rocks at each other, I expect more from Samsung googleplay-support@google.com Tue, Mar 15, 4:48 PM (14 hours ago) to me Google Hi, Thank you for contacting Google Support. This is Justine and I'll be handling your case. I hope that this email finds you well. We appreciate your patience waiting for our response and we apologize for the delay. I sincerely apologize for the delayed response in regards to your inquiry. As a precautionary health measure for our support specialists in light of COVID-19, we're adjusting work schedules and operating with a limited team. I understand you're reporting that your phone is not supported by Play Protect and you're having issues updating your Netflix. I know how important this is to you. Rest assured you've reached the right person to help shed more light on this. Check your Play Protect certification status Devices that are Play Protect certified: Include proprietary apps under license from Google Have passed Android compatibility testing Only Play Protect certified devices are eligible to include Google apps, like the Google Play Store app. Check your Play Protect certification status Open the Google Play Store app Google Play. At the top right, tap the profile icon. Tap Play Protect. Under "Play Protect certification," find out if your device is Play Protect certified. What it means if your device isn't Play Protect certified If your device isn't Play Protect certified, Google doesn’t have a record of the Android compatibility test results. Keep in mind that: Devices that aren't Play Protect certified may not be secure. Devices that aren't Play Protect certified may not get Android system updates or app updates. Google apps on devices that aren't Play Protect certified aren't licensed and may not be real Google apps. Apps and features on devices that aren't Play Protect certified may not work correctly. Data on devices that aren't Play Protect certified may not back up securely. What to do if your device isn’t Play Protect certified If your device isn't Play Protect certified, we recommend you contact your device manufacturer. Ask for a fully tested, Play Protect certified device. You may also elect to and refer to these additional resources about Play protect certification. You can consider me a friend here at Google who is always willing and happy to help you with your concern. If you have any questions, don't hesitate to ask. We appreciate your cooperation and understanding. Within 48 hours of our last interaction, you'll receive a short survey via email. We’d love to hear your feedback about our interaction today and your overall experience with Google support.   Thanks! Justine The Google Support Team Google Google Help Center © Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043 ... View more

Don't count on Samsung support to help with Android 12 not working. Amazing they won't lift a finger to help phones that are all **bleep** up. All they can say is wait. My Play Services are no longer certified, Google pay doesn't work, Netflix and other apps don't work and won't update. Someone at Samsung needs to get a grip because I know I'm escalating to corporate. I use Samsung phones, laptops, watches, smarthings and flat screens and I'm leaving to a vendor that understand service ... View more

Samsung is doing absolutely NOTHING to help fix the beta 12 software. Everyone points fingers. Google, Samsung and carriers are all full of it. I use all sanding o Products and this phone grouo is useless compared to other support groups within Samsung. A little less BS and a little help would be nice ... View more

I can't get off beta android 12. Netflix won't run. My Google Play isn't certified anymore and some apps don't work or update. I've wiped my system and reloaded the old and its still all **bleep** up. After it loads it says this is beta software. I've read the posts but still don't understand HOW DO I GET A CLEAN COPY OF ANDROID 12. I've contacted Google and Samsung and there is no fix that I can find. HELP!!! ... View more

Thanks, let's see if it makes a difference ... View more

Battery drain, slowness. My phone upgraded to Android 12 last week. Under software updates there was the android 12 update and after the download while in settings I selected beta. I noticed it when I tried to get into community, the only page that would come up was the beta UI page. I requested to leave the program and they unenrolled me but I still can't get to the community section because the beta UI page still keeps coming up even though it says I'm no longer in the program. I called service and told me that you can't roll back the beta software in a note10. It's a **bleep** of a time to tell me after the fact. ... View more

I called support to get help getting out of the beta program because it says you can rollback the version and when I called they said you can't do that on a note 10 **bleep** ... View more