From Samsung: Be sure to click " ✓ Accept as Solution" when you find an answer that works for you. What are you talking about????? There IS no solution to fix a very poor design to begin with. Fortunately I bought an extended warranty because, as with most all, a couple of months out of the factory warranty the icemaker leaked water, froze up, and quite making ice. The icemaker has now been replaced twice with all of the "new parts and updates", including sealing the space around the ice box, and three months after the last replacement I was back to a frozen up icemaker and dripping water. Tech came out from the same repair company ( very good company, by the way) looked at the icemaker, went through the system and said he would call to get a replacement refrigerator authorization. He was speaking with a technician for the warranty company and he was walked through several checks and test. The tech at the warranty company, following Samsung Tech Manual, has decided that the water pressure was too high....I guess even THEY will try anything to avoid replacing defective products. The tech working on the unit indicated his doubt but his hands are tied and we have to go through the dance of the 48 hour complete defrost one more time and, as the tech said, "see ya in a couple more months". The tech indicated that the new repair kit seems to working good for some but many others, such as myself, just have a defective unit that will never be ok. Well, I have three years left on the extended warranty so I expect this will be a moot point as we all know it will fail again and then there won't be an excuse for not replacing. I wish everyone luck with getting anything from Samsung in a class action......only the lawyers are winners in those.
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