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04-12-2020
09:40 AM
@Samsung_onH1AwD wrote: Who takes my phone I think he format it I went to find mobile and last locate was the day I lost my phone . You said He as though you know the culprit. Go to your local authorities along with your IMEI info and they will assist you.
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04-12-2020
09:38 AM
@LoveBart wrote: Just wanted to say thanks for your time . Well thank you! We all have plenty of it lately! Thanks for being part of this big community!!
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04-12-2020
03:53 AM
1 Like
We are all Samsung people here! What do you need help with?
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03-29-2020
11:13 AM
1 Like
In stock form no, I don't believe so. I use Accubattery from the play store and that has one.
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03-22-2020
12:56 AM
this has been going on for a long time and I've complained too. I've found it much easier to use the browser version
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03-22-2020
12:54 AM
Best and most secure texting app is Signal as far as I'm concerned. It's all I use and you get those functions with others that use it. Check it out
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03-18-2020
01:39 PM
@Samsung_KDJvp0Z wrote: Hello people at Samsung I'm writing you this because I'm a Samsung user Samsung owner and I was wondering there is some Samsung owners that are not doing financially well in these hard times there's a lot of things that we may need to improve our quality of communication because we're left out on the outskirts having to just sit back and watch the more Abel Samsung owners enjoy their services and I happen to be one of them what are we supposed to do I have three kids I have two sons and a daughter and a wife and it's hard for me to be able to afford things sometimes I can barely keep my service on is there anything you can help us with Totally get that one. Sadly though, I highly doubt anyone at Samsung can help with what I think you're asking. But I totally understand where you're coming from. What exactly are you looking for if you don't mind me asking.
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03-18-2020
01:37 PM
1 Like
@Misscinderella wrote: What prompted this discussion to begin with is that with a recent update to the Samsung Health app (on my phone, but separate from the Galaxy Wearable app), the Stress manager is now listed there and tells me to refer to my watch, but there has been no update for that. My question was hoping that a Samsung Tech could tell me if this was something in the works for the watch since it's finally added to the phone (which is also Canadian region). I appreciate your help too, by the way. Ahh gotcha! Yeah thats odd There is another option though depending on how bad you want that feature and how savy you are on the technical side! I don't think I'm allowed to post this link here so I'll just tell you what to Google if that's cool. Try googling XDA Samsung watch region change and it should pull up a link with directions and tips. If you can change the region, you'll get the feature
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03-18-2020
01:32 PM
1 Like
@Misscinderella wrote: The watch was just purchased at Christmas, so it's not old. It's not grayed out, it's just simply not there at all. I have done all and any updates available. I read in a previous article that it's not availble in Canada and other places, but recently, my Samsung Health app updated and it's showing there, but there's nothing to sync it with to my Galaxy Wearable app or watch. I hope this makes sense. I'm sure if I had the stress app, it would be through the roof trying to get this darn thing figured out lol Hate saying it, but you were right about it not being available in Canada. Just found a quick blurb online. "Stress feature is not supported in Angola, Cyprus, Algeria, Thailand and....Canada." I'm sorry to bring that news to you. Again though, that's just what I dug up online. I'm just another Samsung device owner and not an ambassador that may have more answers or a hot line for you to call and maybe work out a deal for a watch that has the functionality you are wanting. Wish I could help more
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03-18-2020
01:26 PM
Lol yeah I get it. I love tech but its also maddening at times. If you've seen places that it's not functioning in Canada, that may be your answer. Seems odd though no? A lot of times, I'll see apps on people's devices grayed out but if its not there at all, then honestly it may truly not be available in Canada which I really do not understand. I'll do some digging and see what I find although I think you may already have the answer ...and yeah that isn't cool.
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03-18-2020
01:11 PM
I don't have this watch but everything I search for points to it being able to measure stress. I'm probably not going to be a lot of help, but you mentioned the measure stress function isn't listed. Is it grayed out or just not there at all? I'm not a watch kind of guy at all, but I'm assuming it's updated as well right? Is yours a newer watch or a little older?
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03-14-2020
11:25 AM
1 Like
Thats pretty crazy, I agree. I use to use premium care, but honestly found Assurion through Verizon to be the best and most cost effective insurance. Who's your carrier and what state are you in? I've used them several times on my wife and kids phones and was extremely pleased with their service. The last 2 times they actually came to my house and replaced the screen at my kitchen table. There was no affidavit to fill out and maybe that's an agreement they have with Verizon for me and through Samsung Care they require it. Sorry to hear about that, that's quite a hassle
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03-14-2020
08:55 AM
1 Like
@RaeMareeMembers wrote: Is there anyway we can subscribe to beta or something to keep us informed about when new beta programs are coming and such? Beta programs usually run in the fall and winter for the S and Note series. Checking here on the Samsung Members forum is the best way to know when they're available. They usually post in the News and Announcements section when they're going to be offered and available.
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03-12-2020
01:37 AM
1 Like
The dead pixel issue isn't actually a dead pixel at all and not something to be fixed. Another post above was correct. Its the proximity sensor, not a dead pixel. The shaking you hear is the camera. My Note10+ does it too but not as loudly. I think the increase in noise is due to the sideways stacked zoom lense. Neither issue will likely be "fixed" as they really aren't malfunctions. I wouldn't suggest shaking your device hard either way.
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03-11-2020
01:42 AM
Have you tried it without Goodlock? Settings / Display / Homescreen....scroll to the bottom and enable Swipe Down for Notification Panel I'm not using it through goodlock and I've noticed goodlocks Lockstar often forgets my preset corner apps. I have to do the same, hard reboot to get them back on or simply go to the app, toggle it off and back on. I'm guessing its a Goodlock issue for us both.
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03-10-2020
07:39 AM
1 Like
@useroe5v7uzZyQ wrote: I finally talked to someone at Verizon. The agent said that my order is still pending but there's payment due. The agent asked me if I paid the taxes on the phone when I pre-ordered with Samsung. I told the agent of course but the initial charge fell off after a few days. I'm assuming that Samsung dropped the ball on this, but don't know for sure. The agent said if I want to call back and cancel my order I can and was honestly extremely nice and understood how crazy this all is. So I'm now wondering if the payment is the root of issue that some of us seem to be having. I'm trying to open a chat window with Samsung now but it's not working. I'll try to call them in a little bit. Total bs. I don't think its the payment. I'm also with Verizon. I ordered my Verizon branded Ultra as an upgrade but I ordered it thru Samsung. I also paid taxes and a $99 down-payment. Total was roughly 200. Like yours, it was taken from my account and then the charge dropped. It reappeared once my Ultra was delivered
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03-09-2020
02:55 PM
@SamsungAdam wrote: Have you tried wiping the cache partition on your device? I've done that multiple times and started in safe mode. I'm just waiting for an update and hope that fixes it. I love my Samsung products but man this has been a rough launch.
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03-09-2020
02:53 PM
@TheRetrokid wrote: I've tried to post about this camera, citing many valid points and reasons I have issue with this product, but Samsung doesn't let posts go through that are critical of their products. It says there was an error, but in reality, it's just Samsung not letting you get your experience out to share with everyone else. Are you posting and replying in the app or on the website version? I've seriously found the app frustrating and unreliable. I've had to switch to the web version
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03-09-2020
02:51 PM
2 Likes
@userEqoawgaApD wrote: I had two cases ordered. First case arrived either 2-25 or 26. The second case and last of the three add-ons will arrive today, 3-9; next couple hours My case and Buds+ are still on back order! Doesn't really make sense to me with how early I ordered and they were originally shipping the same date as my phone. Had to order one on Amazon yesterday. Don't like taking my Ultra to work caseless!
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03-06-2020
02:53 PM
Same boat here. I ordered the buds+ and the rugged case. They both had shipping dates the same as my phone until the day my phone shipped. Now they're back ordered with no shipping date.
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03-06-2020
01:22 PM
@userumBjmoqtD5 wrote: Did anyone who got the runaround no tracking info but it will still be delivered on time get it on time? Should I bother waiting? Yes I did. I got mine yesterday as scheduled when I preordered but got Zero info via email that it was sent from Samsung. All shipping info came from FedEx and only because of having a FedEx account
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03-06-2020
01:20 PM
@userumBjmoqtD5 wrote: I am so frustrated. Anyone can screw up it's how they make it up to you that matters. Sometimes even a simple email "We are so sorry to tell you but your shipment has been delayed". I call they can't tell me anything and it's too late to cancel. I don't get it. I literally ordered mine around midnight 2/21 when they first became available. Sure I can wait a few more days but I don't know how long that is. Still says Estimated delivery today. Even logged into Fedex and found a tracking # created 3/3 that says estimated delivery today but has zero info. Samsung did not provide that tracking. My account at Fedex lists all the shipments to me at my address. What's extra frustrating is I just so happened to work from home today not even thinking it may come. Now as I am done I am afraid to go out incase it does show and requires a signature. If I could track it I could re-route it to Walgreens and pickup from there at my convenience but tracking info doesn't exist for this. I feel your pain! Does your FedEx app show it ever being on the truck out for delivery? I never got an email from Samsung about my order either. I got all the information from FedEx and I bet had I not signed up long ago for those services, I wouldn't have even known it was being delivered! I would have gotten home to the We made an attempt sticker on my door. The process has been horrible and from a company like Samsung, its shocking. Its the worst its been honestly. I thought it was bad for the 8 9 and 10 series but this really has been the worst.
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03-06-2020
01:15 PM
@LordMayhem wrote: I really don't think it will make a difference and only stress out the customer service reps who are doing the best they can. I was here for the S8+ pre-order and it was the same exact thing: a mess. I didn't upgrade until now, but I would assume the same thing happened for the Note, the S9 and S10. In 3 years since I last pre-ordered, Samsung doesn't seem to have improved the pre-order process. From other posts in this thread, others have said they will be extending a $25 store credit to the affected customers. I don't know how true that is, so its not confirmed. I agree about the customer reps. I'm guessing they're pretty stressed this week! And yep, I was here for the Note and S series releases since 8 series and its been sub par but this was the worst yet. I'll still pre-order the Note in the fall and hope for the best. Knowledge is power right, I know and have known what to expect. In the end I get what I pay for and love the product. I guess which is why I suffer through this nightmarish and frankly unorganized process of registering to pre-order, pre-ordering and trying to follow the shipping and billing process hoping they get it right.
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03-06-2020
01:42 AM
3 Likes
@LordMayhem wrote: I was thinking the same thing, but I really wanted the Galaxy Buds+. If it wasn't for the credit, I would just go to my local store and get it. I used my credit to get the Buds and the case, that's something I would miss out on if I just got it from the store. Its a better promo than last time. The last time I pre-ordered the S8+, the promo was getting the Gear VR headset. This promo for the Ultra is better. Now the Ultra is so huge, it's not going to fit into my Gear VR hheadset. Totally agree. I've been buying my phones directly through Samsung for years. The past couple devices, the launch has been difficult to deal with on a new adopter with pre-orders. They just seem to have a really hard time predicting how many devices they need manufactured and ready for pre-orders and then delivering on those early adopter preorders. I bit my tongue thru this one, but man I feel for those that ordered a couple hours before me and right after me that still haven't gotten their devices. That just doesn't seem right. If you get in early on the pre registration to pre-order which got you the extra 35 bucks and an email saying you were first in line only to find out there is no line at all. It seems like a free for all, pull a order number from a hat and ship. That doesn't inspire many of us early adopters. Luckily, without much indication of anything happening, my S20 Ultra 512 gig arrived yesterday on time. I pre-planned a vacation day to be home for delivery a week ago but wasn't positive it was coming until the night prior when it left Texas for Michigan according to fed ex. Not samsung. The bummer for me is absolutely everything I ordered with my device with the 200 credit hasn't arrived as it said it would and is now all on backorder with no ship date. Buds+ and case. So now I'm rocking my S20 Ultra naked, caseless. Kinda scarry lol.
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03-05-2020
08:02 AM
Black S20 Ultra 512 gig Ordered 3am Feb 21 thru samsung Carrier Verizon Just dropped off via fed ex Considering i got the tracking number 2 days ago and it left Texas last night, they fulfilled their end of the deal and I'm pretty happy
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03-04-2020
04:03 PM
1 Like
Have to say I had begun to wonder if my Ultra would get here as expected. Like many here, my status has been In Process since the 21st and nothing showing in my fedex app. Information on the shop samsung app didn't coincide with the Samsung.us site either. With frustration mounting, and reading everyone here's posts, my faith in Samsung began to diminish after years of enjoying their 2 flagship lines. I even scheduled a vacation day for tomorrow....delivery day. About an hour ago I got a text from fedex. Shipper created and package picked up! Delivery as scheduled! Faith restored! My black 512gig S20 Ultra will join the family tomorrow and I'll be impatiently waiting!
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CtrlZThis
Comet
in Galaxy S20
03-01-2020
07:36 AM
- last edited on
03-10-2020
08:51 AM
by
SamsungJace
03-01-2020
07:36 AM
@Josh1984 wrote:
Do the S20 require a signature at delivery?
Its typically an Indirect signature that's required. I leave a post it note on my door with name address and a signature in case someone that's normally home runs out when the truck arrives
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CtrlZThis
Comet
in Galaxy S20
03-01-2020
07:36 AM
- last edited on
03-10-2020
08:51 AM
by
SamsungJace
02-28-2020
06:16 AM
Wow Affirm is growing quickly. They're pretty good and just as fast as any finance company. I dont think you'll see a timing difference compared to any other financing like TD bank for samsung credit or Affirm. Sit back and enjoy the soul crushing wait for your S20 like the rest of us lol
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02-27-2020
11:07 AM
1 Like
@user7fzBEA0gPb wrote: When I log in to samsung.com and navigate to my account I get below message. When I click n "Click here" new page is getting opened in new tab but the page is comming blank. Looks like we don't have your address on file. Click here to update. We can provide you with important updates that will optimize your experience with your Samsung device! I often get the same message when I log in from my Note10+ I close out the page and reopen it and it typically works for me.
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02-27-2020
11:04 AM
@user6AnpxNwEGB wrote: S20 ultra, 512gb AT&T 2/25/20 originally said March 6th. Now it shows the buds will be the 6th, but phone says April 8th? April 8th!!??
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