Still retorts of multiple carriers having this lte issue and it seems Samsung had become silent on the issue.
Now THAT is customer service at its finest.
No updates, no apologies, dare I say no FS given.
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This is exactly what's happening to me... But Samsung doesn't want to admit fault yet. It's amazing!.
They can come out with foldable phones etc
But can't admit a mistake? I mean cmon I owned the note 7 and remember how long it took for that to blow up into something (pun intended).
FIX THIS asap. Stop jerking your customers around!
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This is irrelevant now as sprint has deployed VoLTE and it works on the s10.
The problem is band switching Some like myself get great LTE then two seconds later it drops to nothing while displaying full service.
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Man we are all getting fed a line of BS. Searching for a network that's not there? What's that? 5g? Then why is Samsung releasing a 5g version of the s10 later!
No issues reported? Then their tech agents must really be horrible at their jobs because I've called about it twice and just stopped because I felt like I was teaching the tech their job.
Unable to exchange unable to return at this point. Whoever mentioned class action doesn't sound like a bad idea I'm about fed up!!
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Pointing blame like they did after the note 7,ans look how that turned out.
Samsung we won't be mad if you actually help and actually look into issues, we promise!
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See here's the thing with that, every other phone on their network is working appropriately, except for the s10s. They keep pointing at you, and you keep pointing at them.
When are the customers going to hear some information about what the problem is?
Where is the collaboration?
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03-24-201907:43 AM (Last edited 03-25-201904:02 PM by SamsungZell) in
03-24-201907:43 AM
MMS for every carrier only works on their network unfortunately. You can send mms over wifi if the person on the other end is using Rich Chat Service on their phone.
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03-23-201906:50 AM (Last edited 03-25-201903:36 PM by SamsungZell) in
03-23-201906:50 AM
I keep hearing sprint is acknowledged the issues with the s10 and will roll out an update. The real question is to when. I personally believe some of this may pertain to android 9, I also believe it a sprint problem. Does Samsung write the sprint software on to the phone or does sprint have their own people?
WiFi issues, wifi calling issue, mobile data issues, lte band issues, location timeout messages. Hopefully can be rectified with software.
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03-21-201905:48 PM (Last edited 03-25-201902:39 PM by SamsungZell) in
03-21-201905:48 PM
Try disabling band 41 and see if that works for you.
Go to dialer, ##3282# them edit, enter 000000, tap LTE, tap Band 41 enable, uncheck, restart phone.
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Tried downloading Android messenger and still cannot send mms over wifi to an iPhone user for example. Rich chat messages between both of my s10s works fine though.
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03-19-201912:49 PM (Last edited 03-25-201912:09 PM by SamsungZell) in
03-19-201912:49 PM
Mobile data is on. I can send mms over wifi to other Android users with Rich chat on... But I cannot send mms to iPhone users while on wifi.
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03-19-201902:02 AM (Last edited 03-25-201912:09 PM by SamsungZell) in
03-19-201902:02 AM
Recently I've fixed the mms issue via prl and profile update. Obviously cannot send mms over wifi to an iPhone.
VoLTE is switched on but not active in my house because the wifi calling is active. I have switch to mobile data off. Router signal has no weak spots throughout my home. I just get that location message constantly when cellular signal gets low. I never ever had this issue with any other galaxy device I've owned.
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Unfortunately it doesn't my s10 has issues with mms and wifi calling whereas my daughters LG phone works perfectly all on the same network. I have an s10 and s10+ with these issues
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Let me start by saying I've escalated 3 tiers of tech support through sprint directly before I landed here.
I have a s10+ and my wife has a s10. Our mobile data connection where we live isn't the best and rely heavily on wifi.
WiFi calling is somehow conflicting with sprints network. I drop calls anytime I use it as well as get a location timeout message from the wifi calling app.
I also cannot send mms via wifi, only data which worked on my note 8 and s9.
Calls drop often whether on wifi calling or mobile network. Sprint believes this to be a device issue. My daughter's LG tribute (free phone) can send mms via wifi and has zero issue with wifi calling. Multiple people on sprint community also experiencing same issues.
I have updated prl as well as profile and refreshed network settings on my side as well on carrier. I'm seeing multiple reports of other s10s having similar problems.
Just bought 2 phones that pick and chose when they want to work for a whole lot of money.
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