I went through the excruciating process of using Samsung Support - they had someone come out to service the TV. The technician didnt even try to fix it saying there was clearly a problem with the TV and he'd report it back. He took pictures of the lines/spotlights coming through, listed off a few issues that it could be (none of which were software) and saif he'd report it back to Samsung. A few days later, I call Samsung for an update (naturally, they didnt provide one on their own) and I was told the ticket was "closed." The reason it was closed is because Samsung deemed that the TV was working properly "within its specs" and then just randomly threw in a statement that its problably messed up because I was watching in Dynamic mode. I never watched in dynamic mode (looks awful), they completely just made that up, and even if I was, it still makes no sense! Did they create a mode that ruins TV's and then blame it on that mode!? Also, if broken = within the specs then it should be advertised as broken! Anyways - luckily for me, my TV was within its return period so I was able to send it back and switch to a Sony Z9D. Im still bitter about it because I always try and stick to my brands and this is the first time ever I've had such a terrible experience that I'd never go back. Sony may be more expensive but I'd rather pay more for a better picture and piece of mind! I'd suggest you all do the same, youre spending thousands of dollars, get the quality you are paying for. So long, Samsung
... View more
Hi there - I bought a brand new Q9 75inch and it has 8-10 vertical lines that are different brightness levels (look like spotlights shooting down the picture). It's extremely noticeable across all colors (whites through blacks) and when content is in motion. It spans across all sources (even on the TV’s menu options) AND from built in apps! I find it impossible to believe that it can be a firmware solution but figures crossed it can be. The problem never really goes away, its just less apparent in certain instances. I attached a picture. I can’t believe that this many people have the same problems and there have been no solutions. These are flagship models where people, including myself, have spent many thousands of dollars. Making matters even more upsetting, the customer service cannot be any worse up until this point… Please help, Ive always been a Samsung guy but moving forward, Sony seems to be the way to go.
... View more