I have a Samsung model RF28HMEDBSR refrigerator that has had horrible ice maker problems from day one. It leaks water out of the opening frequently enough that we have to sop water out of the drip tray every other day or it will run down the front of the refrigerator. It also shoots about 1/2 inch to 3/4 inch of water into a glass before any ice comes out every single time it is used. To add insult to injury, it freezes up so there is no ice at all once every 10-14 days.
This has all been happening from day one, filter is changed on a regular basis, etc. Samsung event sent someone out to replace the ice maker about a year and a half ago, but the problems continue. The ice maker in the unit is marked with a tag bearing DA97-15217D. For the past two days, there has been no ice at all in spite of me defrosting it with the hair dryer and hitting the blue reset switch (and hearing the tone on the panel).
Is there any way at all we can get some assistance to make this thing work like it is supposed to work? We absolutely love the refrigerator, OTHER than the ice maker. I know this seems to be a major ongoing issue with most customers, but we would like to get some assistance to make it better if there is any way to do that.
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I am having the same issue as well. The refrigerator was purchased in late November 2015 and worked just fine until about 3 weeks ago. Now, each time we get ice (cubed) a little water comes out of the ice chute before the ice starts and the ice that comes out is "glassy" looking...as though it is slightly melted. There is no issue with the gasket that I can see and the main freezer temp (per the door display and an actual thermometer) is -2 give or take all the time. Any help would be appreciated!
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