joellipenta
Asteroid
- 7 posts
- 2 likes given
- 0 solutions
- 11 likes received
- About joellipenta
10-10-2020
04:53 AM
1 Like
Update: It's broken again. It's crystal clear up close but as soon as you try to frame yourself, the whole picture is blurred. GET THIS FIXED, SAMSUNG! I did not pay $1300 for a broken phone. This is absolutely ridiculous.
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08-25-2020
04:53 AM
Okay, issue appears to be resolved. I'm on AT&T and just got the August security update and the camera functions properly now. Thanks!
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08-24-2020
03:56 AM
2 Likes
Even though you're having the same issue, glad to know I'm not alone! I really hope it gets fixed quickly. I do not want to spend time returning this phone.
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08-23-2020
07:52 AM
7 Likes
Does anyone else have issues with the Live Focus mode on the front camera? This is the Note 20 Ultra. If I'm close to my face, it's crystal clear and in sharp focus. As soon as I frame my face the way you're supposed to, it's immediately blurry. The whole picture. It's as if the Live Focus just blurs the whole screen, not the background. It's fine in normal photo mode, but Live Focus is definitely broken for me. Hoping it's just software, but anyone else experiencing this?
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11-03-2019
05:24 PM
This did not resolve the issue. While the notification no longer appears, the process is still running in the background. I checked the Device Care and found it was still "refining" in the background. In an hour, it had used 9% of the battery. Force stopping or restarting the phone appears to be the only true way to fix this temporarily until Samsung fixes it.
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11-02-2019
08:59 AM
1 Like
I did clear the all's cache and restart but it still persists. I did just turn off the setting in device care so I'll see if that helps. Thanks for the suggestion!
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11-02-2019
08:16 AM
I'm on AT&T and have the same issue. I've found force stopping the app will stop this, but I suspect it's draining the battery until you manually stop the app. This has been happening sosin I received the October update. Still occurring after the November update. This is incredibly frustrating and hope it's addressed soon! I refuse to factory reset the phone because of this.
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