Thank you! I really thought the Samsung moderator was going to help diagnose the issues to some degree. Not sure why he wanted to private message just to tell me it wasn't under warranty, which I wasn't even asking about, and to contact a repair service. I really had my hopes up that s/he was going to actually give me an educated guess as to the probable issue. Sounds like it is fairly common especially since I have the same problem with both the washer and dryer. Not feeling so confident in the fact that I also purchased a Samsung refrigerator at the same time. And I didn't choose the bottom of the line on any of them. At least the stove is a GE.
I really appreciate that you have confirmed my suspicions about solving the problem! Thank you again.
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10-06-201701:49 PM - last edited on 08-30-202005:53 PM by SamsungBri
My dryer control pad stopped responding nearly a year ago. At first it was intermittent but escalated quickly. I can no longer change out of active wear. I can't change heat level or anything. It does power up and the start/pause button works. The display lights up as normal and will show the amount of time remaining. It just does not respond to my finger. It sometimes also runs much longer than necessary; it will show that there is still over an hour remaining long after the load is dry. Just recently, I had a load that just wouldnt dry. I had to keep turning it on. That did, however, seem to be an isolated load. The model number is DV457GVGSWR/AA 02. Serial number is <HIDDEN>.
The washer just started doing this. I just put another load in the washer and it was even more difficult to start, it would just do a single beep and nothing, no error code or anything. Again, the washer model number is WF457ARGSWR/A2 and serial number <HIDDEN>.
Your assistance is very much appreciated!
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