kinda easy to figure out what the op needs help with. I might not be the sharpest tool in the shed but even I could point him in the right direction. he forgot his password and needs to factory reset with out being in his phone , only other way to do that is to go into recovery mode and do it from there . and yeah I get it some ppl seriously just say hey I need help and leave it at that but at least this guy gave some info to try and help him out ... View more

have you tried going into recovery mode and factory reseting from there ? to get into it power your phone down and it's usually hold power and volume down at the same time and keep holding both until your in recovery. the button combo could be different so if the one I gave you don't work just Google what the recovery process is for your device ... View more