03-24-201905:08 PM (Last edited 03-25-201905:17 PM by SamsungAdam) in
I've had the exact same experience, and was told the same. Then was told my device would have to be replaced, but was on backorder, so I would have to wait at least a week till samsung sends more phones to t-mobile. Been forced to use my sons old phone since I sent my s8+ back as part of my upgrade.
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