We’ve been following this thread, and we wanted to share some common things to try to resolve this issue so you don’t have to dig too far into the thread to get answers.
Are all your Apps are up to date? You have 2 places that you need to look, the Google Play Store and Galaxy App store. Make sure you to go to both App Store apps and check My Apps. Make sure there is no app that needs updating.
Is your phone operating system up to date? Go to Settings > About phone and check for software update. Make sure you have the latest phone software.
Clear Application caches and Application data. Instructions are HERE.
Clear phone cache. Instructions are HERE.
If you’ve tried all of these, and are still having problems with your camera focusing, I would suggest sending the device in for an evaluation and repair.
For those of you that are in the US and using US devices, reach out to Samsung directly via phone (1-800-SAMSUNG/1-800-726-7864).
Also, you may want to reach out to your carrier to see if they have a different option that might suit you better. Each carrier has different warranty and return policies, so they will be able to give you the answers specific to your situation.
For those of you that are in a different country, please reach out to the Samsung support in your region to set up that evaluation and repair. You can find the master list for regional support right HERE
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