We have the same problem, although we have had our refrigerator since 2016. Three years of ice maker issues! Water oversprays, causing ice to freeze together and then jam up. It's getting old.... I contacted Samsung back in 2016 and they said "they didn't know of any issues with the ice maker jamming up and leaking, but would take my contact information." Well, no contact from Samsung, and three years later I see from reading many different forums, that the problems are still there and Samsung has not issued a recall or come up with a fix that works. Two different repairmen have told me not to bother paying to replace the ice maker kit because it doesn't fix the problem: they feel it's a design issue. Therefore, I just joined a class action suit. I don't know what else to do. My husband is seriously thinking of buying a countertop ice maker as our family Christmas gift. He is tired of these issues and is willing to spend a couple of hundred dollars because he wants ice! We shouldn't have to do this after paying thousands of dollars for a refrigerator/freezer.
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