i have the same model just UB (Black) and the exact same issue. powered down from the breaker for over an hour and no success. my washer is 1.5 yrs old and gets ran twice a week. i agree, seems like a common issue from everything i have read. i am a huge samsung advocate and besides the Note 7 issue, ive never had problem. i thought id turn to this samsung forum but havnt seen an resoulutions. @SamsungHeath @SamsungBri
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