Spoke with a Samsung customer service guy today (2/25/2020) named Julina. He said it's a Google and Carrier issues, which seems to make sense since a lot of what I'm seeing is related to US Cellular's recent 2/7/2020 rollout of the most recent update on android devices. Anyway, Julian said I could take my phone into an authorized Samsung repair center and have them do a "software refresh" and they could also check to see if there are other issues on my phone. I have not checked on the cost of this, but my feeling is that it's not cheap. All that being said, when I called US Cellular this past weekend, they said it's a Samsung software issue. When I mentioned that to Julian, he said, Samsung only warranties the hardware not the software. The Software is The Carrier & Google's responsibility. Any way, during my first conversation with US Cellular, the guy found that my phone was inadvertently being throttled back, and he removed the throttling, and had me wait a few minuets and restart my phone. Again no Go. Then my next call back to US Cellular, this time with Tech support (strange as this sounds, when I called back I got the same guy) she had me go to Settings>Apps>Maps>Storage>Clear Cache & do the same for WAZE (which I had already done) and this did not work. And, then she had me go into each App; Maps & Waze and "Reset App Preferences", reboot the phone, and again no go. Sooooooooo. Been without GPS navigation since early February 2020. Another strange thing of note is location knows where I am and where I have been. For example, I was an 1-hour 1/2 away from home and the phone knew what cities I was in, where I stopped to eat, where I stopped to get gas, etc, but it would not provide Navigation using Maps or Waze.
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Same here. I, too have US Cellular. An unlocked Samsung Galaxy S9, and GPS will not work. The update that broke my GPS was on 2/7/2020. Received another on 2/23/20, and still no help. Location works. I took an hour and a half trip and location was spot on, but neither Waze nor Maps would provide that wonderful direction I so have come to rely on when I'm in an area I'm not familiar with. I called US Cellular on 2/23/2020, twice. First time they noted that my phone was inadvertently throttled bac . I'm like, what! I've got unlimited data and phone. The guy fixed it and had me restart my phone, which didn't work. Called back. And the US Cellular's tech had me go in and delete Data from Maps and Waze, and that did not work. UGH! Side note: the guy at Samsung said Samsungknows about the issue,and gave me two options: 1) I can send my phone in to be repaired (this could be up to an 8-day turn around). Or 2) I can wait a month for Samsung to send out an update to fix it. Again, UGH...I need my phone.
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